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Cortese Ford Lincoln

Rochester, NY

4.5
2,396 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,396 reviews

October 02, 2019

Friendly Staff Lou was so helpful in finding me the perfect car for my budget. The entire staff was very friendly and courteous. I will definitely use them in the fu More

by MBUZZEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Siragusa
Oct 02, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Auto for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 02, 2019

oil change/tire rotation Always quick, professional service. Patrick is very helpful. A bit on the 'pricey" side but worth knowing everything is done correctly. Convenien More

by lindamom65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 02, 2019 -

Cortese Ford Lincoln responded

Linda, thank you for taking the time out of your day to tell us about your experience. Reviews like yours provide encouraging feedback.

September 29, 2019

Horrible Brought my MKZ Hybrid in for airbag recall. Service was bad from beginning to end. Rude when making appointment. Loaner procedure was long and pa More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Smith
Sep 30, 2019 -

Cortese Ford Lincoln responded

Brian, I am very sorry to hear about this experience. I would like to speak with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

September 21, 2019

very satisfied! I found the manager to be very courteous and timely in getting my oil change done.! I was in and out of the service department before i knew it! More

by siracusa6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Cortese Ford Lincoln responded

We appreciate your positive review about your recent experience with us!

September 21, 2019

Great service As always great service and courteous professional employees doing a great job to get me back on the road. Thank you again to Kieth and Darren V. More

by Kelly.jim48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren V.
Sep 23, 2019 -

Cortese Ford Lincoln responded

Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Ford Lincoln, Inc.!

September 20, 2019

Great Service! Patrick and Darren in the service department are great to work with keeping me informed and updated with text messages on the status of my vehicle and More

by toddgordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren
Sep 23, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 20, 2019

Bought 2018 MKZ - Pleased with car and dealership I found the car on the internet and went to the dealership to look at it. Salesman was helpful and pleasant to deal with. I felt that I was given a More

by RichardH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Smith
Sep 23, 2019 -

Cortese Ford Lincoln responded

Richard, we're so pleased to hear that everything was completed so quickly and to your satisfaction!

September 19, 2019

Bought used truck - great deal, easy process Found their ad for a used F-150 on line via cars.com. Dealer promptly called me back to confirm availability and condition and to set up an appointme More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Siragusa
Sep 19, 2019 -

Cortese Ford Lincoln responded

We appreciate your positive review about your recent experience with us!

September 19, 2019

Grimy xxxxx Was quoted 2000 dollars for a couple hundred dollars worth of work. A small part in my door handle broke and i was told i needed to replace the ENTIR More

by GRIMY xxxx JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : I dont know there names. i didnt come incontact with 10 people., Ron Christiano, Dave Robinson, Shane Chapin, Ed Smith, David Eichelberger, Jeff Cooper
Sep 19, 2019 -

Cortese Ford Lincoln responded

I would really like to speak with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

September 18, 2019

Recall service on my 2015 Ford Focus The recall service was done on time and very quickly. No issues. The customer waiting area was very good, with place for my laptop and free coffee. More

by DAVID.YUHAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Cortese Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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