Cortese Ford Lincoln

An Oil Change Should Not Take 2 Hours I was very disappointed with this place as I scheduled an appointment for a simple oil change and waited 2 hours for them to complete it on my hour-lo I was very disappointed with this place as I scheduled an appointment for a simple oil change and waited 2 hours for them to complete it on my hour-long lunch break. Having done many oil changes and tire rotations myself in well under an hour I am not quite sure what they were doing the whole time. This was my brand new truck's first oil change and I really hope the rest don't go like this. More

Fast / efficient Just brought my truck and suv in , they know what needs to be done punch it in and I’m on my way, done fast and efficiently, and ready to pick up 👍 Just brought my truck and suv in , they know what needs to be done punch it in and I’m on my way, done fast and efficiently, and ready to pick up 👍 More

Maintenance for Dallas My visit for car maintenance was as smooth as butter. I was only there for a short period time, the people who helped me were very courteous. My visit for car maintenance was as smooth as butter. I was only there for a short period time, the people who helped me were very courteous. More

Horrible Brought my MKZ Hybrid in for airbag recall. Service was bad from beginning to end. Rude when making appointment. Loaner procedure was long and pa Brought my MKZ Hybrid in for airbag recall. Service was bad from beginning to end. Rude when making appointment. Loaner procedure was long and painful. Car was returned dirty with moldings hanging down, clips broken, etc. Staff was unfamiliar with other questions I had about my car (air filter, reduced gas mileage) Completely unacceptable. More

very satisfied! I found the manager to be very courteous and timely in getting my oil change done.! I was in and out of the service department before i knew it! I found the manager to be very courteous and timely in getting my oil change done.! I was in and out of the service department before i knew it! More

Great service As always great service and courteous professional employees doing a great job to get me back on the road. Thank you again to Kieth and Darren V. As always great service and courteous professional employees doing a great job to get me back on the road. Thank you again to Kieth and Darren V. More

Bought 2018 MKZ - Pleased with car and dealership I found the car on the internet and went to the dealership to look at it. Salesman was helpful and pleasant to deal with. I felt that I was given a I found the car on the internet and went to the dealership to look at it. Salesman was helpful and pleasant to deal with. I felt that I was given a fair deal on my trade-in and the price that I paid for the car. Additionally, there were a few items that needed attention after the purchase and the salesman and service department assisted in correcting these items to my satisfaction. More

Great Service! Patrick and Darren in the service department are great to work with keeping me informed and updated with text messages on the status of my vehicle and Patrick and Darren in the service department are great to work with keeping me informed and updated with text messages on the status of my vehicle and they make sure I understand what service needs to be performed making sure I approve. Awesome guys. More

Grimy xxxxx Was quoted 2000 dollars for a couple hundred dollars worth of work. A small part in my door handle broke and i was told i needed to replace the ENTIR Was quoted 2000 dollars for a couple hundred dollars worth of work. A small part in my door handle broke and i was told i needed to replace the ENTIRE DOOR and there customer service people were xxxxxxxxx besides one lady. just old grumpy xxxxxxxx trying to take advantage of you. More

Bought used truck - great deal, easy process Found their ad for a used F-150 on line via cars.com. Dealer promptly called me back to confirm availability and condition and to set up an appointme Found their ad for a used F-150 on line via cars.com. Dealer promptly called me back to confirm availability and condition and to set up an appointment for a test drive. When we decided to buy, the sales staff made the process easy. Would definitely recommend to my friends. More