Cortese Ford Lincoln

Third Time a Charm! I had been to two other dealership prior to visiting Cortese. Lou was the dealer I dealt with. From start to finish, he and the financing guy (Darr I had been to two other dealership prior to visiting Cortese. Lou was the dealer I dealt with. From start to finish, he and the financing guy (Darren) were phenomenal in making my new 18 Ford Escape a reality. Lou was attentive, and knowledgeable in crafting the perfect vehicle, putting together amenities desired and amenities needed while staying within the price range allowed in my budget. I highly recommend Cortese and Lou! More

Very poor and unsatisfying Their machine there was far from professional does not like being shown that they are wrong. They dont do the work you are paying them to do. They try Their machine there was far from professional does not like being shown that they are wrong. They dont do the work you are paying them to do. They try hiding that they didn't do the work. More

Pretty good I had to get some things fixed on my vehicle, and when I asked the employee there if it was something necessary for right this second and what the par I had to get some things fixed on my vehicle, and when I asked the employee there if it was something necessary for right this second and what the part actually was, he took the time to explain the part to me and it's function and whether or not it was something that needed done immediately, or if it was something that could wait a little while. More

Outstanding and friendly service!! Darren and Patrick have been service providers for my vehicle. Every time I have a service appointment or something else needs to be brought to my att Darren and Patrick have been service providers for my vehicle. Every time I have a service appointment or something else needs to be brought to my attention each service provider has always been courteous, thorough and efficient. The level of integrity and commitment is very well balanced. Thank you for always giving a great experience. I would refer this service department to others. More

Always the Best The folks in service are fantastic! Everyone I have dealt with at every level in this department are the most efficient and courteous group ever. The folks in service are fantastic! Everyone I have dealt with at every level in this department are the most efficient and courteous group ever. More

Faulty parts purchase Sometime around April of this year, I made a cash purchase ($600) for a rear light assembly for my 2015 Edge (covers the entire rear width of the v Sometime around April of this year, I made a cash purchase ($600) for a rear light assembly for my 2015 Edge (covers the entire rear width of the vehicle) because of my concern that an existing crack in it would result in a possible leak in the unit, resulting in a condensation build up. At this time there was no leak or condensation. The part was installed and a couple of weeks and spring rains later, condensation began to form. I went back to Cortese, spoke with the same Service Adviser and was told he was looking into it and would contact me. After weeks of no contact/communication, I returned on a number of occasions and was told by the same gentleman that he and his boss were deciding how to handle the issue. After numerous ignored phone calls and emails, I'm still waiting for resolution. As a new Ford owner and new customer to Cortese Ford, I'm not at all impressed with the service and treatment of this facility. It's obvious that a faulty purchase was made by them from an unknown supplier. For whatever reason, they are not able or willing to force the vendor to replace the faulty part. Why should I as the consumer have to suffer a bad purchase made by Cortese, makes no sense whatsoever to me. After sending an email that included his boss and what I believe to be his boss’s boss, I finally got a reply and was told that some type of imaging device needed to communicate the issue to Ford Motor has been down for months now. What has that got to do with me being made whole and the problem corrected by replacing the unit as a professional courtesy and simply doing the right thing, they should be waiting for the supplier, not me. In the meantime, I'm out $600 and have to tolerate a fogged up light across the entire rear of my vehicle, which was not a problem until I had them change it, they caused the problem. This is a bad way to do business. Is it a common practice with this and other dealerships? At this point, I obviously have to pursue other avenues for resolution. My recommendation, stay away from their Service Department... More

Touch up/Doll up Darren took care of this service with the usual great service that we always get from him and the staff at Cortese Ford. Whatever the problem he/they Darren took care of this service with the usual great service that we always get from him and the staff at Cortese Ford. Whatever the problem he/they take care of it. We have been having our vehicles serviced here for over 40 years and we will keep taking our vehicles there. Darren's name is not below but he gets 5 stars also. More

Very helpful Cardell was great. Best salesperson I have ever dealt with. Everyone was very knowledgable and helpful. Glad we could stay with our current finance Cardell was great. Best salesperson I have ever dealt with. Everyone was very knowledgable and helpful. Glad we could stay with our current finance company too. More

Excellent work The service was done in the promptly in the time that I was promised. I am happy that the work was done completely and all of the service people were The service was done in the promptly in the time that I was promised. I am happy that the work was done completely and all of the service people were very polite and helpful. Primary contact was: Al Rosetter who is not listed below. More

Ongoing issues still not resolved! I bought a new 2018 Ford from this dealership in March and brought it in twice for the same issue. After my most recent visit, the issue is still occ I bought a new 2018 Ford from this dealership in March and brought it in twice for the same issue. After my most recent visit, the issue is still occurring and they claim they are unable to replicate the issue. Terrible service. More