Cortese Ford Lincoln

Excellent Service!! Excellent service from Patrick at Cortese Ford~ we have selected Cortese to service our vehicles for over 5 years, and have never been disappointed! Excellent service from Patrick at Cortese Ford~ we have selected Cortese to service our vehicles for over 5 years, and have never been disappointed! Professional, thorough, and courteous at every visit. 110 miles per day for our commute, we feel safe knowing that our vehicles are serviced by the professionals at Cortese! More

Recall fix and maintenance Patrick understood what I needed and made it happen. He even called me to let me know that they needed a little more time. Which was far more convenie Patrick understood what I needed and made it happen. He even called me to let me know that they needed a little more time. Which was far more convenient than driving there and finding it out. Thanks again. More

Always there for me Understanding and they take the time to make sure my needs are met , my veh. Purchases and service is always met with top notch team work Understanding and they take the time to make sure my needs are met , my veh. Purchases and service is always met with top notch team work More

Experience of buying a NEW car at Cortese Ford I had a specific car I was looking for and traveled 3 hours to get it. My sales rep knew of my situation and worked with me to keep travel to a minim I had a specific car I was looking for and traveled 3 hours to get it. My sales rep knew of my situation and worked with me to keep travel to a minimum. We were able to close the deal that day to everyone's satisfaction. delivery was 48 hours later and everything went as laid out to me. Happy customer as I pulled out of the dealership with my new Mustang GT Convertible. More

Top Notch Team Outstanding service from the whole service department., specially Patrick and Darren, always a pleasure to deal with them, definitely the place to go Outstanding service from the whole service department., specially Patrick and Darren, always a pleasure to deal with them, definitely the place to go when service or maintenance is needed! More

Patrick in Service is excellent! Patrick went out of his way to help me with a warranty repair and really did an excellent job coordinating this complex project. The service itself wa Patrick went out of his way to help me with a warranty repair and really did an excellent job coordinating this complex project. The service itself was done in the time frame it was promised and was done properly. Thanks to Patrick and Cortese for a great experience! More

Have received quick and courteous service past 4yrs Good place to get car serviced. Always courteous, attentive and helpful. I can't speak to pricing exactly, but I would imagine routine service might c Good place to get car serviced. Always courteous, attentive and helpful. I can't speak to pricing exactly, but I would imagine routine service might cost a bit more than what might it may cost at the monroe muffler type places. But i trust the service at Cortese. I have in the past been very dissatisfied with the Monroe muffler type outlets. More

friendly,on time they are friendly and professional .save time and money too.waiting time minimum .they consult with client freely and friedly.wifi and tv available in they are friendly and professional .save time and money too.waiting time minimum .they consult with client freely and friedly.wifi and tv available in waiting room. More

You can’t beat the block! As a long standing Cortese customer, I continue to enjoy a high level of customer service, technical advice and fairness from the service writers. It’ As a long standing Cortese customer, I continue to enjoy a high level of customer service, technical advice and fairness from the service writers. It’s because of those 3-guys at the counter that I return. I wouldn’t take my car anywhere else. More

Great Car - Horrible Customer Service I am not sure where to start with this review. Yes, on Saturday I got the car I have always wanted, but the process and customer service was extremely I am not sure where to start with this review. Yes, on Saturday I got the car I have always wanted, but the process and customer service was extremely poor. There are too many things that happened to list them all, but I will give the main ones that are an issue to me. First off, I was told when purchasing the car, that everything with my insurance would be taken care of and that they would do the required Geico photo inspection etc. Now I keep getting emails from Geico that they will drop my insurance within 14 days if I do not complete this photo inspection. (I am now down to 10 days left). So I emailed my salesman asking if this was already taken care of, because if it was, I do not want to spend the time to do it again. I simply don't have the time, between working full time and taking full time online college courses. I even MADE SURE that they told me several times that this would be taken care of for me while I was in the purchasing process. I never received a response from my sales person. Instead I got a phone call, from a woman I will not name (although I know the names of everyone I mention in this review). She left me a voicemail saying she wanted to make sure I had been reached out to. So I called her back a couple hours later. She didn't even remember why she called me, didn't know if I had purchased a car with them, or the name of my sales person and told me she couldn't help me with any insurance info and she was just a messenger. Then why did you call me in the first place?? She rushed me off the phone and did not offer to pass me through to anyone who actually knew what they were doing. The purchasing process in the dealership was also unorganized and confusing. They took my down payment and title to my trade-in before I even was told how much my monthly payments would be. Also they took the wrong amount from my bank account for my down payment, so I had to make 2 separate payments. I asked if they would be willing to include a warranty in the price for me, and my salesman said he couldn't offer me anything like that and I would have to talk to the financing department. When I finally went into the financing office (2 hours later, after my title and down payment were already taken), I was rushed through about 30 signatures in under 5 minutes, while my salesman was no where to be found, since he decided to go on test drives with other customers while I sat around for over 2 hours wondering why I hadn't talked to the financing department yet. (He was also yelled at in front of me and everyone in the entire building to stop sitting around and texting on his phone, which was extremely awkward.) While signing these papers, none of them were really explained to me, and I was not even OFFERED a 3 year warranty plan that I had asked about in the first place. (At this point I was so annoyed I just wanted to take the car and leave ASAP). The icing on the cake. The financing guy told me I couldn't get my boyfriend from the waiting room when I asked because I only had "3 signatures left". I wanted my boyfriend who works at a dealer to ask some questions for me that I was confused on. The guy just wanted me rushed out of his office. Then as I am pulling out of the lot in my new car. My salesman comes up to the window of the car and asked if I kept the title to my trade-in because no one could find it. I am frustrated with Cortese and am still waiting for someone to get back to me about my insurance question that I have both emailed and called about. My car is beautiful and I love it, but I have already told several people never to purchase a car from there if they want a great buying experience. I will leave this review here until someone tries to actually assist me and set things right. More