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Cortese Ford Lincoln
Rochester, NY
2,346 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,346 reviews
October 31, 2017
Awesome staff!! I love this place!!! And the fact that they had to work hard to get me into what I wanted and they did!!!! Love them. I love this place!!! And the fact that they had to work hard to get me into what I wanted and they did!!!! Love them. More
by Pee
Employees Worked With
Michael
June 30, 2017
Best place to shop for a Ford vehicle! Burt Lyons, was our salesman for the last Three times,Great customer service he showed us too.We told him what we wanted and he got it for us and the Burt Lyons, was our salesman for the last Three times,Great customer service he showed us too.We told him what we wanted and he got it for us and the price too! Thanks Burt Lyons Star Rinaudo More
by ford family
Employees Worked With
Burt Lyon
June 27, 2017
Best Sales I have ever had I cannot say enough about Cortese Ford since I purchased my Ford Escape. Let's face it, no one likes to shop for a vehicle. When I arrived I was gre I cannot say enough about Cortese Ford since I purchased my Ford Escape. Let's face it, no one likes to shop for a vehicle. When I arrived I was greeted at the door by Tommy Ciavarri who was really energetic and enthusiastic. He answered all of my questions about the Ford Escape! I test drove it and was immediately hooked. Next was talking about the deal which I usually do with my husband. Shawn and I met with Tommy and we could not believe how quickly the deal was completed. We knew what we wanted to pay and Tommy made it happen. We were treated with exceptional customer service! As far as the financing, Steve Weston explained every document we were signing in detail and made sure he had found the best rate and deal for us! I cannot say enough about Cortese and will definitely purchase again from them! More
by Anne D
Employees Worked With
Steve Weston, Tommy Ciavarri
June 27, 2017
Excellent Service Department I have owned my Ford Escape for two years now and cannot say enough about the efficient service I receive from the team at Cortese! Each time I call I have owned my Ford Escape for two years now and cannot say enough about the efficient service I receive from the team at Cortese! Each time I call or come in person I am greeted with a friendly smile and exceptional service. I travel back and forth from home to Rochester about 60 miles a day so I put a lot of miles on my Escape! I have always had my vehicle serviced at Cortese because they guarantee there parts and maintenance on the vehicle. Last Fall I had to have tires installed, the wrong tires were ordered! I knew right away they would make it right! Not only did they make it right, they gave me the best deal! I have my Ford maintenanced every 5,000 miles. I also receive free lifetime tire rotation because I bought them there. When I leave there I know that the Cortese service team has done everything possible to make sure it is done right and that it is safe for me! Darren, Ryan, and Patrick are the best! More
by Anne D
Employees Worked With
Darren, Patrick, and Ryan
April 12, 2017
Cortese is the definition of great customer service!! This is about Great Customer Service........... I got a sudden urge to purchase a Ford Focus RS about the first of March 2017, I researched and found This is about Great Customer Service........... I got a sudden urge to purchase a Ford Focus RS about the first of March 2017, I researched and found that 100 miles away from Ithaca, NY, where I reside, there was a Ford dealer in Rochester, NY that had a few of these very exclusive and hard to acquire cars on their lot. I arrived with my 2016 Honda C-RV with 2500 miles on the odometer, with the new car interior smell still prevalent. I parked the Honda, I nosed around the 3 RS cars that they had on display and decided to find a salesperson to give me some more info and a test drive. I had no idea that when Leah Gardiner approached me with a smile, and extending her right hand to shake mine that I was "finally" going to experience truly enthusiastic salesmanship and be introduced to what great customer service was. Simply said, I asked my questions and I got answers. I asked for a test drive prior to possibly purchasing this $50k pocket rocket and with, as I would describe, salesperson Leah Gardiner, almost cheering that she was going to finally get a ride in a Focus RS. The test drive went great and I decided to trade in the virtually new Honda on the spot. Cortese Ford offered me exactly what I paid for the Honda a couple months earlier and I was very pleased. A couple days later I arrived at Cortese Ford to take my new toy home. The F & I department at Cortese got me a great interest rate of 2.4% for 36 months, all the paperwork was in order and had carefully loaded the extra set of wheels and tires into the hatchback, paying close attention to put padding and materials under and around the item so that the interior would not be damaged. After actually getting congratulations from a variety of employees at Cortese Ford for purchasing this "hard to find" and special Focus RS. After an extensive reveiw and explanation of how the ammenities and displays in this packed with technology RS could be accessed and modified to meet my needs.....the paperwork was signed and off I went back to Ithaca, NY. Now, there were some issues when I got back home.... The car cover was missing and a special socket needed to remove the wheels was nowhere to be found. I called Leah Gardiner, my salesperson. No problem, 1 day later the car cover arrived overnight. It seems that it was a simple oversight when the car was loaded with all the tires and wheels. The socket arrived within days directly from Ford. Problems solved. By the way the Cortese dealership called and/or texted me, when appropriate, to make sure that indeed both items had arrived at my residence and that I was pleased.......again customer service that cares about the details. Lastly, and here is the best part about Cortese Ford customer service..... I had a part on my Focus RS that was secured improperly during the initial manufacturing process apparently. The costs to replace the items was about $2k. I called Cortese Ford and spoke with Keith Osier, told him my predicament with my 600 miles on the clock RS. Within 1 hour, YES, 1 hour he had located all the parts, had instigated having all the parts expedited to Cortese Ford immediately. Keith Osier and Patrick Zimmerman scheduled a convenient time for me to drive up to Rochester, NY (200 miles round trip) and have everything in hand to fix the car in a few hours. No questions, no disparaging and/or accusatory questions (as I got from my "local" Ford dealer) just a, “We got you covered Kerry, NO PROBLEM.” In conclusion, I have not had this kind of attention from a dealership ever. From Leah to Keith to Patrick to the General Manager Ron Christiano (who called to say thanks for choosing Cortese Ford and assuere me that the warranty issues would be addressed quickly). I have owned in the past or own currently own Maserati, Porsche, Ferrari, Lotus, Aston Martin, Chevrolet, Toyota, Suzuki, VW, Honda, etc. and Ford cars and trucks....Cortese Ford is the best customer service, attention, interaction and care I have received in my 45+ years of car buying. Thanks to ALL at Cortese for providing great service before during and after the sale. I will gladly travel the 200 miles to Cortese Ford ton have my car(s) serviced. When you open a dictionary to get a definition of “customer service”….Cortese Ford should be the picture displayed. Enough said!! Kerry W. Ithaca, NY More
by Kerry W. Ithaca, NY
December 03, 2016
Wannabe Italian mobster He took an appointment from my wife to bring the car in for a first oil change never put it in the book my wife had to deal with a nice gentleman by t He took an appointment from my wife to bring the car in for a first oil change never put it in the book my wife had to deal with a nice gentleman by the name and he was very helpful but after she got home last night the check engine light was on I contacted Dino you told me you could do nothing for me until Monday now this is Saturday morning he told me he would not give me a rental car even though I paid for the warranty that covers a rental car he told me he calls the shots what a piece of s*** More
by GAUDIO. The real Italian
Employees Worked With
Dino Daloisio
October 05, 2016
Average service The dealership seemed to give us a fair price for the vehicle we wanted. There are a couple outstanding actions that Dave has needed to take care of b The dealership seemed to give us a fair price for the vehicle we wanted. There are a couple outstanding actions that Dave has needed to take care of but after a month, they are still open. I don't feel he really knew about certain things with the car. Since he "made the sale" I feel he has dropped the ball on things he agreed to take care of. I feel like I have given him plenty of time to respond to my requests but still nothing. I really have buyers remorse now and won'the recommend this dealership to others. More
by Customer15
Employees Worked With
David Eichelberger
September 23, 2016
They took the time to meet (exceed) our needs My wife and I were in the market for an F150 and had previously visited Vanbortel who, in their defense, were very straight forward and gave a great p My wife and I were in the market for an F150 and had previously visited Vanbortel who, in their defense, were very straight forward and gave a great price up front. I asked if I could have it reduced and they said they don't negotiate, everyone gets the same price. We decided to go to Cortese just to see, it couldn't hurt if they couldn't beat the price, we could always go back. Initially the prices were high which I didn't really understand since we provided paperwork showing the price we were offered and the first two prices from Cortese didn't beat it. I passed it off as, maybe they have to go through the incremental offers. Just as we were talking amongst ourselves deciding that we would probably have to go with the other dealer, Dave came back with an offer we couldn't refuse. Dave was able to match the price of the other dealer and he found a truck that was the right color (the other dealer didn't have the color we wanted) and it came with two additional packages the other dealer's truck did not come with. We got the truck we wanted in the color we wanted plus more for the same price as the first dealer. The truck was actually not even on the lot yet, it was due for delivery in about a week so not only did Dave get us the truck plus more, he actually looked outside of his lot to find what we wanted. The other dealer acted as if they only had what was on the lot and that was it. More
by gberl001
Employees Worked With
David Eichelberger
August 02, 2016
Simply the Worst! Evidently, from what I've read on Facebook and Google, if you ever need any sort of warranty/recall work done, you will be ignored. As in my case, and Evidently, from what I've read on Facebook and Google, if you ever need any sort of warranty/recall work done, you will be ignored. As in my case, and numerous others. Flat out ignored. It's just what they do. Ignore you and hope you go away, unless you want to refer someone or buy a useless extended warranty. If I hadn't had the displeasure of meeting Dino, their service manager, I would swear he's an answering machine on a desk. I don't enjoy playing telephone tag, let alone for the better part of a month. If you're a veteran, they are very much like the VA. If you've never dealt with the VA, go to Cortese and find out why people think the VA is so terrible. Just go the few extra miles to Van Bortel or Friendly. More
by Screwedveteran
Employees Worked With
Bill Clifford, Dino Daloisio
June 27, 2016
New Purchase I own a small Business in Rochester, NY and was looking to replace a couple of my delivery vehicles. While doing some internet shopping I submitted a I own a small Business in Rochester, NY and was looking to replace a couple of my delivery vehicles. While doing some internet shopping I submitted a inquiry about the Ford Transit and within a couple of minutes I was contacted by Cortese Auto Group. Being an owner of a business I don't have hours to spend shopping for vehicles, Dave brought a Transit to me for a test drive and we completed most of the paperwork at my office. He also took care of having my vehicles lettered so when I picked them up they were ready to start working for me. I couldn't be happier with Dave and Cortese Auto Group. More
by Sirness Coffee
Employees Worked With
David Eichelberger
