Cortese Ford Lincoln

friendly,on time they are friendly and professional .save time and money too.waiting time minimum .they consult with client freely and friedly.wifi and tv available in they are friendly and professional .save time and money too.waiting time minimum .they consult with client freely and friedly.wifi and tv available in waiting room. More

You can’t beat the block! As a long standing Cortese customer, I continue to enjoy a high level of customer service, technical advice and fairness from the service writers. It’ As a long standing Cortese customer, I continue to enjoy a high level of customer service, technical advice and fairness from the service writers. It’s because of those 3-guys at the counter that I return. I wouldn’t take my car anywhere else. More

Always there for me Understanding and they take the time to make sure my needs are met , my veh. Purchases and service is always met with top notch team work Understanding and they take the time to make sure my needs are met , my veh. Purchases and service is always met with top notch team work More

Experience of buying a NEW car at Cortese Ford I had a specific car I was looking for and traveled 3 hours to get it. My sales rep knew of my situation and worked with me to keep travel to a minim I had a specific car I was looking for and traveled 3 hours to get it. My sales rep knew of my situation and worked with me to keep travel to a minimum. We were able to close the deal that day to everyone's satisfaction. delivery was 48 hours later and everything went as laid out to me. Happy customer as I pulled out of the dealership with my new Mustang GT Convertible. More

Great Car - Horrible Customer Service I am not sure where to start with this review. Yes, on Saturday I got the car I have always wanted, but the process and customer service was extremely I am not sure where to start with this review. Yes, on Saturday I got the car I have always wanted, but the process and customer service was extremely poor. There are too many things that happened to list them all, but I will give the main ones that are an issue to me. First off, I was told when purchasing the car, that everything with my insurance would be taken care of and that they would do the required Geico photo inspection etc. Now I keep getting emails from Geico that they will drop my insurance within 14 days if I do not complete this photo inspection. (I am now down to 10 days left). So I emailed my salesman asking if this was already taken care of, because if it was, I do not want to spend the time to do it again. I simply don't have the time, between working full time and taking full time online college courses. I even MADE SURE that they told me several times that this would be taken care of for me while I was in the purchasing process. I never received a response from my sales person. Instead I got a phone call, from a woman I will not name (although I know the names of everyone I mention in this review). She left me a voicemail saying she wanted to make sure I had been reached out to. So I called her back a couple hours later. She didn't even remember why she called me, didn't know if I had purchased a car with them, or the name of my sales person and told me she couldn't help me with any insurance info and she was just a messenger. Then why did you call me in the first place?? She rushed me off the phone and did not offer to pass me through to anyone who actually knew what they were doing. The purchasing process in the dealership was also unorganized and confusing. They took my down payment and title to my trade-in before I even was told how much my monthly payments would be. Also they took the wrong amount from my bank account for my down payment, so I had to make 2 separate payments. I asked if they would be willing to include a warranty in the price for me, and my salesman said he couldn't offer me anything like that and I would have to talk to the financing department. When I finally went into the financing office (2 hours later, after my title and down payment were already taken), I was rushed through about 30 signatures in under 5 minutes, while my salesman was no where to be found, since he decided to go on test drives with other customers while I sat around for over 2 hours wondering why I hadn't talked to the financing department yet. (He was also yelled at in front of me and everyone in the entire building to stop sitting around and texting on his phone, which was extremely awkward.) While signing these papers, none of them were really explained to me, and I was not even OFFERED a 3 year warranty plan that I had asked about in the first place. (At this point I was so annoyed I just wanted to take the car and leave ASAP). The icing on the cake. The financing guy told me I couldn't get my boyfriend from the waiting room when I asked because I only had "3 signatures left". I wanted my boyfriend who works at a dealer to ask some questions for me that I was confused on. The guy just wanted me rushed out of his office. Then as I am pulling out of the lot in my new car. My salesman comes up to the window of the car and asked if I kept the title to my trade-in because no one could find it. I am frustrated with Cortese and am still waiting for someone to get back to me about my insurance question that I have both emailed and called about. My car is beautiful and I love it, but I have already told several people never to purchase a car from there if they want a great buying experience. I will leave this review here until someone tries to actually assist me and set things right. More

HORRIBLE SERVICE WORSE MANAGER DO NOT GO/BUY FROM THIS PLACE! IF THERE IS ANY REVIEW YOU READ PLEASE TAKE MY ADVICE!!! We bought a xxx Lemon truck from Cortese Ford. This truck onl DO NOT GO/BUY FROM THIS PLACE! IF THERE IS ANY REVIEW YOU READ PLEASE TAKE MY ADVICE!!! We bought a xxx Lemon truck from Cortese Ford. This truck only turns on when it wants too and has COMPLETELY SHUT DOWN TWICE WHILE DRIVING. No engine, no steering, no lights. THIS IS A SAFTEY HAZARD!! We had to have it towed back there from an hour away, where they said they "Can't find anything wrong with it, and it was ready to be picked up" CLEARLY THERE IS SOMETHING WRONG, or else it would not do that. We refused to pick up the truck and said it's not coming back untill it is fixed. Again it sat there for another day, God knows if they even looked at it. They called back again saying they still don't know what is wrong with it and for us to come pick it up, or it won't be looked at again untill NEXT week. This is COMPLETELY unacceptable!! They want to release a vehicle that is a complete safety hazard back to a customer who drives his child and pregnant wife in it, like it is no big deal. If we were to drive this and it shut down again, and God forbid we veer off into oncoming traffic due to no steering, or get rear ended in it. There WILL be repercussions. YOU CORTESE AUTO BLOCK WILL BE HELD LIABLE IF YOU DARE PUT MY FAMILY INTO ANY KIND OF DANGER. More

Awesome staff!! I love this place!!! And the fact that they had to work hard to get me into what I wanted and they did!!!! Love them. I love this place!!! And the fact that they had to work hard to get me into what I wanted and they did!!!! Love them. More

Best place to shop for a Ford vehicle! Burt Lyons, was our salesman for the last Three times,Great customer service he showed us too.We told him what we wanted and he got it for us and the Burt Lyons, was our salesman for the last Three times,Great customer service he showed us too.We told him what we wanted and he got it for us and the price too! Thanks Burt Lyons Star Rinaudo More

Best Sales I have ever had I cannot say enough about Cortese Ford since I purchased my Ford Escape. Let's face it, no one likes to shop for a vehicle. When I arrived I was gre I cannot say enough about Cortese Ford since I purchased my Ford Escape. Let's face it, no one likes to shop for a vehicle. When I arrived I was greeted at the door by Tommy Ciavarri who was really energetic and enthusiastic. He answered all of my questions about the Ford Escape! I test drove it and was immediately hooked. Next was talking about the deal which I usually do with my husband. Shawn and I met with Tommy and we could not believe how quickly the deal was completed. We knew what we wanted to pay and Tommy made it happen. We were treated with exceptional customer service! As far as the financing, Steve Weston explained every document we were signing in detail and made sure he had found the best rate and deal for us! I cannot say enough about Cortese and will definitely purchase again from them! More

Excellent Service Department I have owned my Ford Escape for two years now and cannot say enough about the efficient service I receive from the team at Cortese! Each time I call I have owned my Ford Escape for two years now and cannot say enough about the efficient service I receive from the team at Cortese! Each time I call or come in person I am greeted with a friendly smile and exceptional service. I travel back and forth from home to Rochester about 60 miles a day so I put a lot of miles on my Escape! I have always had my vehicle serviced at Cortese because they guarantee there parts and maintenance on the vehicle. Last Fall I had to have tires installed, the wrong tires were ordered! I knew right away they would make it right! Not only did they make it right, they gave me the best deal! I have my Ford maintenanced every 5,000 miles. I also receive free lifetime tire rotation because I bought them there. When I leave there I know that the Cortese service team has done everything possible to make sure it is done right and that it is safe for me! Darren, Ryan, and Patrick are the best! More