
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Great experience Between car shopping and a root canal I usually would pick the root canal. Wayne at the Lincoln dealership has turned me into a believer. No pressure Between car shopping and a root canal I usually would pick the root canal. Wayne at the Lincoln dealership has turned me into a believer. No pressure sales and very accommodating More
Horrible service I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the servic I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the service department the Ford TSB that covered the issue I was having with my rear end. I get a call that they could not reproduce the problem but they found that I had a rear pinion leak and a front left inner tie rod that was loose. I decided to wait to fix the problem because the price quoted was high, I brought the truck to my mechanic yesterday and he looked at it and even showed me that the inner tie rod isn't loose and nothing is wrong with it but instead the spring on my shock was broken, as well he was able to reproduce the problem with the rear end right away. I called and spoke with the service manager Keith and he basically just said that the $107 I paid for diagnosing the problem was only for the rear end, and if his tech said that the tie rod was loose then it was. So if I would of went ahead and had them fix my truck I would of paid for them to fix something that wasn't broken and my strut would of still been broken. And to be clear the strut is very clearly broken and has rust around the break so it isn't freshly broken. And on top of it it took me three phones calls to speak to the service manager as he never called me back! I will never bring any of my vehicles to them again! More
The most amazing experience My saleswoman was by far the greatest and sweetest one out there. Not only did she know an extensive amount about cars but she also put me under no pr My saleswoman was by far the greatest and sweetest one out there. Not only did she know an extensive amount about cars but she also put me under no pressure while choosing my future vehicle. I will never go to anyone else. Thank you so much. More
My salesman, Burt Lyon did an excellent job. Burt Lyon Went above my expectations of what a salesman does. Not only Did he still have the 2009 Ford Taurus but He let me ride with him around the Burt Lyon Went above my expectations of what a salesman does. Not only Did he still have the 2009 Ford Taurus but He let me ride with him around the block. I was so impressed I decided to buy the car. The next thing was filling out the paper work to buy the car. Believe it or not I looked at a Black Ford Five Hundred at another dealership 12 years ago. But they couldn't finance me. Every time I went and tried to find a used car similar to what I have now it was sold before I got there. The Main thing is when Burt starts a sale he doesn't waste any time especially the excellent service the he provided me in the process. If ever I find somebody looking for a New or Used car Cortese Auto block and Burt Lyon as their salesman will be my suggestion. More
Fraud Cortese sales rep. made a complete false representation of a matter of fact in the sale of two vehicles. Have your lawyer review your contract with Co Cortese sales rep. made a complete false representation of a matter of fact in the sale of two vehicles. Have your lawyer review your contract with Cortese as they have made false and misleading assertions of line items on the invoices i.e., concealment and promises of services "baked" into the contract which were never delivered. Stay clear of Cortese! More
great used car experience Cortese was a pleasure to work with. It is nice to be surprised by good customer service. The used car was cleaner and in better shape than the onli Cortese was a pleasure to work with. It is nice to be surprised by good customer service. The used car was cleaner and in better shape than the online ad presented it as. I drove 4+ hours and bought a used car and would happily do so again. More
Friendly and helpful people to work with. Reasonable prices. Derek was very professional and helpful. I never felt pressured at anytime.My car was ready when promised and I couldn't be happier with my purchase! Derek was very professional and helpful. I never felt pressured at anytime.My car was ready when promised and I couldn't be happier with my purchase! Thank you for all your help! Love my new used car! More
Great experience We found the Toyota Highandler we wanted on cars.com and Chris Dunkleberger was very helpful in making our purchase a very positive experience. Thank We found the Toyota Highandler we wanted on cars.com and Chris Dunkleberger was very helpful in making our purchase a very positive experience. Thanks More
"Happy Customer" Dan is the type of salesman who works for his customers. He helped us to finally get into the car of our dreams. We leased a 2016 Ford Fusion, our Dan is the type of salesman who works for his customers. He helped us to finally get into the car of our dreams. We leased a 2016 Ford Fusion, our first NEW car in 42 years of marriage. It's a pleasure to recommend Dan to any and everyone. Thank you are all you did for us. More
Amazing service Burt at Cortese ford is amazing. Not only did he take care of me to get a new car, the service I've been receiving even after I've had the car is the Burt at Cortese ford is amazing. Not only did he take care of me to get a new car, the service I've been receiving even after I've had the car is the best customer service I've ever gotten anywhere I have gone. I look forward to referring my family and friends to him! More