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Cortese Ford Lincoln

Rochester, NY

4.6
2,346 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,346 reviews

June 23, 2016

Great experience Between car shopping and a root canal I usually would pick the root canal. Wayne at the Lincoln dealership has turned me into a believer. No pressure More

by OC kid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2016

Horrible service I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the servic More

by jrwolfram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Osier
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2016

The most amazing experience My saleswoman was by far the greatest and sweetest one out there. Not only did she know an extensive amount about cars but she also put me under no pr More

by Bgrippi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Chapin, Andrea Chapin
March 26, 2016

My salesman, Burt Lyon did an excellent job. Burt Lyon Went above my expectations of what a salesman does. Not only Did he still have the 2009 Ford Taurus but He let me ride with him around the More

by Stephen1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie, another lady which rerturned my email with a phone call, Burt Lyon
March 05, 2016

Fraud Cortese sales rep. made a complete false representation of a matter of fact in the sale of two vehicles. Have your lawyer review your contract with Co More

by Misled
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Whaling & Joe Cavallario
Mar 08, 2016 -

Cortese Ford Lincoln responded

Robert, I'm sorry for any mix up in the purchase of your two Navigators and would like to discuss with you the transaction's from July 10th 2015 and January 15th 2016. I've tried to contact you by phone twice and my sales manager and salesperson have tried each several times, leaving messages to call back to review the issue, but you've chosen not to return any of our attempts to contact you. After reviewing the buyers contracts they do show $1399.00 per vehicle with out an explanation of the charges which is why we have a separate document explaining products we offer to every customer at the time of purchase or delivery which we have our customers circle the products they would like or would not like and have them sign it that we did offer these service's to you. In New York State if you offer these products or services to one customer you must offer them to all customers and have a signed disclosure with your choice to purchase or for go these services which I've attached yours to this email. If you'd like a copy of the agreement we keep them on file electronically for seven years. I also checked with our accounting office to see if the work has been done, the Navigator you purchased in January 2015 has been done already, and Chris Whaling as well as Joe Cavallario, and the people at Ziebart have tried to reach you several times to have the work done on your 2012 Navigator but no response from you. We do pride ourselves on following full disclosure of all our transactions and try to do what it takes to keep our customers coming back that's why we've been in business for over forty years now. If you would like to have the work done on the 2012 now feel free to contact me to make it happen and for the confusion of this whole ordeal I'll give you back $400 and do the entire package, or if you no longer want that vehicle protected we can send you a refund for it. The 2013 has the complete package done already which I confirmed with Ziebart. ​Thank You Ron​ Christiano General Manager Cortese Ford-Lincoln

January 14, 2016

great used car experience Cortese was a pleasure to work with. It is nice to be surprised by good customer service. The used car was cleaner and in better shape than the onli More

by bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cardell Bouie
December 21, 2015

Friendly and helpful people to work with. Reasonable prices. Derek was very professional and helpful. I never felt pressured at anytime.My car was ready when promised and I couldn't be happier with my purchase! More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek bridges, Derek Bridges
December 04, 2015

Great experience We found the Toyota Highandler we wanted on cars.com and Chris Dunkleberger was very helpful in making our purchase a very positive experience. Thank More

by munzy86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dunkleberger, Dana Berardi
November 08, 2015

"Happy Customer" Dan is the type of salesman who works for his customers. He helped us to finally get into the car of our dreams. We leased a 2016 Ford Fusion, our More

by FMBabcock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Tucker
October 06, 2015

Amazing service Burt at Cortese ford is amazing. Not only did he take care of me to get a new car, the service I've been receiving even after I've had the car is the More

by Carlimilne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burt Lyon
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