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Cortese Ford Lincoln
Rochester, NY
2,464 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
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Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,464 reviews
September 03, 2026
Going to the dealership for service generally means paying a little more than going elsewhere. This recent service, like previous service, was upfront and efficient. I was told what the problems were paying a little more than going elsewhere. This recent service, like previous service, was upfront and efficient. I was told what the problems were and given prices and any options available. And for routine work, they can often get you in quickly. I accept that owning a car means I'll have to pay for repairs and maintenance. Corstese Ford makes this as painless as possible. I was also asked to respond to the feedback email, which I probably wouldn't have done otherwise. More
by wwbrennessel
Verified CustomerEmployees Worked With
August 31, 2026
Solid job with work done and provided accurate estimate of cost for new water pump and diagnostic test. Would prove 4 1/2 stars. Not 5 stars due to service not knowing specifically why I am dropping off th of cost for new water pump and diagnostic test. Would prove 4 1/2 stars. Not 5 stars due to service not knowing specifically why I am dropping off the car and seemingly dealing with a few different employees on the same service job. Joe was accommodating with all of my questions and concerns. More
by james.arrigenna
Employees Worked With
Joe
August 31, 2026
The service, customer service, and over all experience was amazing. The team was wonderful and I will be returning. was amazing. The team was wonderful and I will be returning. More
by Williammann2978
August 31, 2026
I came to have 2 separate problems to be repaired, when my vehicle was ready to be picked up only one mechanisms was fixed.I had written was was needed to repaired. Because the second problem wasn't looked my vehicle was ready to be picked up only one mechanisms was fixed.I had written was was needed to repaired. Because the second problem wasn't looked at, now this shop is going to charge me a second fee to fix what I had told them to do when I originally brought in my vehicle. Seems like you're scamming your customers to me. More
by APETERSON4848
Employees Worked With
August 26, 2026
I strongly recommend you NEVER get work done at Cortese Ford. They had my vehicle for 117 days and failed to fix a simple problem. I would ask Darren Van Orden for updates and sometimes not hear back fo Ford. They had my vehicle for 117 days and failed to fix a simple problem. I would ask Darren Van Orden for updates and sometimes not hear back for 5-8 business days. He ghosted me, likely because no work was being done. I found them to be unprofessional and incompetent. I suspect their problem is a combination of unqualified staff and being understaffed. More
by TEDHEADSTER
Employees Worked With
August 24, 2026
Everyone one was very professional and polite they listened to what we wanted and could afford we are very happy with bronco we bought. Thank you very much. Tom and Karen Eichele listened to what we wanted and could afford we are very happy with bronco we bought. Thank you very much. Tom and Karen Eichele More
by Tom Eichele
August 24, 2026
The service department is efficient and provide consistent, high quality any time we bring our vehicle in. Really helpful and so prompt! consistent, high quality any time we bring our vehicle in. Really helpful and so prompt! More
by dmarkham1
August 23, 2026
We had a great experience with Jim our sales person and everyone was super and helpful from start to finish! We will definitely tell all our friends and family. Thank you for a great experience! Tom and everyone was super and helpful from start to finish! We will definitely tell all our friends and family. Thank you for a great experience! Tom and Karen More
by Tom Eichele
August 21, 2026
TOOK WAY TO LONG AND DIDNT CONTACT ME TO LET ME KNOW WHEN MY VEHICLE WAS DONE. MY VEHICLE WAS DONE. More
by shipping2
Employees Worked With
