Cortese Ford Lincoln

Rushed while we were there. Way above msrp on vehicles back ordered 1.5 years. Service needs to follow through with customers taking service personnel on test drives to demonstr Way above msrp on vehicles back ordered 1.5 years. Service needs to follow through with customers taking service personnel on test drives to demonstrate issues. More

The estimate provided quoted an engine that did not fit the vehicle, but was $500 more than the one that would. The prices for the parts were above Ford MSRP at a Ford Franchise. Also, the labor was quot the vehicle, but was $500 more than the one that would. The prices for the parts were above Ford MSRP at a Ford Franchise. Also, the labor was quoted as a Lump Sum and using the posted rate, amounted to twice the actual amount of time to perform the work. Also, having provide the results of the diagnostics from the first shop it was at, Cortese took an hour and a half to provide the same information. This was longer than it took for the non-Ford shop to determine the problem and provide the same solution (which was provided to Cortese). It does not appear to be the fault of the members of the service department, instead it is whoever handles the pricing in the system. Horrible experience. Very concerned with others having work done and not taking the time to verify that they are not being intentionally overcharged. We are still going to be in the market to purchase a new vehicle in the next six months, but after this experience it will not be a Ford or anything from any member of the Cortese group. More

These guys were great. The truck came in as ordered and followed up after the delivery The truck came in as ordered and followed up after the delivery More

Always pleased with the service at Cortese Ford. Excellent customer service and always efficient and timely getting my Bronco it’s maintenance serviced. We will always recommend Cortese to our famil Excellent customer service and always efficient and timely getting my Bronco it’s maintenance serviced. We will always recommend Cortese to our family and friends. More

Cortese Ford Service Department is excellent. Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeab Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeable. More

Cortese once again met my expectations of great service, treating me with respect and keeping me informed of what they were doing to address the reasons for my visit to the service department. They are kno treating me with respect and keeping me informed of what they were doing to address the reasons for my visit to the service department. They are knowledgeable, friendly and provided excellent service. More

doing recall work and charging to tell what wrong is nuts pricing is way to much dont no how you have customers pricing is way to much dont no how you have customers More

Everyone was friendly, helpful and very knowledgeable of Ford vehicles as well as giving me all details on my new purchase. Ford vehicles as well as giving me all details on my new purchase. More

Quick, easy, cooperative, flexible, considerate, effective and helpful, generous and understanding, well maintained and quick working. effective and helpful, generous and understanding, well maintained and quick working. More

Had a programming issue on my MKZ, Lincoln dealership got me in right away for an appointment and took care of the problem with in about an hour. So thankful me in right away for an appointment and took care of the problem with in about an hour. So thankful More