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Cortese Ford Lincoln

Rochester, NY

4.6
2,353 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,353 reviews

October 08, 2020

Shawn was great! He answered all my questions and gave me very useful information as well as options in the models. Shawn is knowledgeable and professional and I would definitely recommend him and use him ag More

by Missy8735
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Steed
Oct 08, 2020 -

Cortese Ford Lincoln responded

Thank you for your Feedback, Shawn Steed has proven to be an asset to our Sales Team. Congrats on your purchase and welcome to the Cortese Family.

October 08, 2020

I was pleased with the service overall, the only reason that it wasn’t 5 stars is because I got voicemail every time I called back and I didn’t get any details in the voicemails left for me. If I can’t an More

by mikebrown5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2020

My car was brought in for an A/C repair under warranty. An issue with body-work cropped up during the A/C repair, which was handled efficiently. Thank you..... :):) More

by KB2000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Al Rossiter
October 06, 2020

We did our dealings over the phone at first then did a test drive and finished over the phone. All went fairly well but probably would have been better all in person. Our salesman was off on the day of More

by dculver234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burt Lyon, Tommy Ciavarri, Makayla Buscemi
October 06, 2020

Cortese Ford is an awesome dealership because the staff are professional and friendly. Also, the facility is very clean. Darren Van Orden is excellent in customer service. Darren gathers detail information More

by debpaulette54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Ordenp
October 06, 2020

Haven't purchased a car since 2009. Any anxiety I had though going in was quickly dispelled by the warm greeting and wait-free attention I was given. This was a great experience! Phil Valenti and Travis More

by ekolby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bush = five stars
October 05, 2020

I have been anxious to make my first near new car purchase and Makayla made it easy for me. Being 5 months pregnant with our year and a half old in tow, she made the experience very relaxing. She a More

by nwgifford8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Makayla Buscemi
October 05, 2020

Cortese Ford service department is the reason I always return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High More

by gosman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Rossiter
October 02, 2020

I was unhappy with my last visit. I was annoyed with being scheduled an appointment for a recall only to show up and be notified that the part had to be ordered. Also after calling several times to reac More

by chuckster1102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Scott
Oct 06, 2020 -

Cortese Ford Lincoln responded

chuckster1102, I am sorry to hear about this experience. I would like to speak with you further about what happened. Please reach out at your earliest convenience. Samantha Cortese 585-277-3214

October 02, 2020

Makayla was more than helpful and knowledgeable on our purchase of our 2020 F250 pick up.She was courteous punctual on contacting us and just overall very happy-go-lucky and was made it a true pleasure to More

by Bfd217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bush , David Eichelberger, Makayla Buscemi
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