
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Shawn was great! He answered all my questions and gave me very useful information as well as options in the models. Shawn is knowledgeable and professional and I would definitely recommend him and use him ag very useful information as well as options in the models. Shawn is knowledgeable and professional and I would definitely recommend him and use him again in the future. It was a very good experience. More
I was pleased with the service overall, the only reason that it wasn’t 5 stars is because I got voicemail every time I called back and I didn’t get any details in the voicemails left for me. If I can’t an that it wasn’t 5 stars is because I got voicemail every time I called back and I didn’t get any details in the voicemails left for me. If I can’t answer my phone, you should not just say “please call me back” when you have no intention of answering on your end. Just leave the details in my voicemail. I really appreciate that they didn’t just do work that they were not sure was the correct fix to my problem. Seems to be a very honest Service Team, thank you! More
My car was brought in for an A/C repair under warranty. An issue with body-work cropped up during the A/C repair, which was handled efficiently. Thank you..... :):) warranty. An issue with body-work cropped up during the A/C repair, which was handled efficiently. Thank you..... :):) More
We did our dealings over the phone at first then did a test drive and finished over the phone. All went fairly well but probably would have been better all in person. Our salesman was off on the day of test drive and finished over the phone. All went fairly well but probably would have been better all in person. Our salesman was off on the day of the test drive so the dealership had someone else work with us which was difficult because all of the dealings were with the original salesman. Closing went fine, especially once we got into the dealership. The Finance Manager was very good and through. The salesman Burt Lyon was very good and did what was needed to close the sale and very attentive to our needs. More
Cortese Ford is an awesome dealership because the staff are professional and friendly. Also, the facility is very clean. Darren Van Orden is excellent in customer service. Darren gathers detail information are professional and friendly. Also, the facility is very clean. Darren Van Orden is excellent in customer service. Darren gathers detail information from the customers and with staff’ exam of my vehicle, my vehicle received the best service. More
Haven't purchased a car since 2009. Any anxiety I had though going in was quickly dispelled by the warm greeting and wait-free attention I was given. This was a great experience! Phil Valenti and Travis though going in was quickly dispelled by the warm greeting and wait-free attention I was given. This was a great experience! Phil Valenti and Travis Bush shepherded me through the entire process and before I knew it I was in the exact car I had been looking for. Kudos Cortese Ford! More

I have been anxious to make my first near new car purchase and Makayla made it easy for me. Being 5 months pregnant with our year and a half old in tow, she made the experience very relaxing. She a purchase and Makayla made it easy for me. Being 5 months pregnant with our year and a half old in tow, she made the experience very relaxing. She allowed me to compare a few styles and years and I absolutely love the one I found. Darren and Makayla made the paperwork easy and I was able to drive away with my new car. I couldn't be happier. More
Cortese Ford service department is the reason I always return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High five to Patrick Zimmerman and Al Rossiter. More
I was unhappy with my last visit. I was annoyed with being scheduled an appointment for a recall only to show up and be notified that the part had to be ordered. Also after calling several times to reac being scheduled an appointment for a recall only to show up and be notified that the part had to be ordered. Also after calling several times to reach out to a service rep about some paperwork from my warranty that's wasn't returned and an update I've never received a call back after leaving a voicemail. After about a month they reached out to advise the part was in and scheduled an appointment. However I have yet to return to have it completed. I had an oil change done back a few minutes ago which prompted me to do the recall. I noticed they never topped off any other fluids in the vehicle as most service centers would automatically do. Just not impressed so far with the level of service so far. Didn't even offer shuttle service. More
Makayla was more than helpful and knowledgeable on our purchase of our 2020 F250 pick up.She was courteous punctual on contacting us and just overall very happy-go-lucky and was made it a true pleasure to purchase of our 2020 F250 pick up.She was courteous punctual on contacting us and just overall very happy-go-lucky and was made it a true pleasure to work with..Bill and Dawn Fox..old school..rocks. Thank you also to Dave and Travis for all the work you did to help this happen. Dave is very knowledgeable and helpful. Travis is a stand up and don't guy. Always a pleasure to talk with him. More