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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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May 18, 2018

Great Experience As always, I get treated with friendly faces and get my service needs expedited quickly. Everyone connected to the service group are always there to h More

by gosman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Rosseter, Darren Van Orden - both are 5 stars too., Burt Lyon
May 17, 2018

Recall work I was able to get the car in within a couple of days and the repair was done quickly Also had a tire repaired at the same appt More

by fandolin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichelberger
May 17, 2018 -

Cortese Ford Lincoln responded

Thank you Ron

May 16, 2018

Always Good The work is done correctly’ Done in timely manner Mechanics trained well’ they let you know what work is going to be done and price More

by shortynana60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SDarren VanOrden
May 16, 2018

Satisfactory the work and customer service was exactly as i expected. my vehicle was services in an appropriate amount of time. shuttle service was helpful also. More

by DJERECKOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2018

great communication! I appreciate the great service and the text messages before and after my appointment. I felt connected and knew how to get assistance, if needed. More

by phlind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
May 14, 2018

Great Service As Always! The Cortese Ford Service team are second to none! I have NEVER had a bad experience with them and feel confident that they are always looking out for More

by Colleen.Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am sorry that I did not catch the name of my Service Advisor
May 14, 2018 -

Cortese Ford Lincoln responded

Thank you Colleen, Great to hear! Oh by the way your advisor is Al Rosseter. Ron

May 10, 2018

Satisfying I rarely have a bad visit. I have never been told I need a repair or part replaced that wasn't really needed. Everyone is really friendly and helpf More

by pellen29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Vanorden
May 08, 2018

Great experience I came in without an appointment and thought I would need to leave my truck for days. The Cortese service dept. took excellent care of my truck that d More

by paul0904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ciavarri
May 08, 2018 -

Cortese Ford Lincoln responded

Paul glad we were able to make it right! Enjoy that truck! Ron

May 08, 2018

Installation of Drop in Bed Liner Darren told me what to expect for a timeframe and he was spot on. the installation looked great. I am very happy with the result. More

by wilsonw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren, Naim
May 08, 2018 -

Cortese Ford Lincoln responded

Thanks Wilson we appreciate patronage and feed back on your experience! Ron

May 08, 2018

Convenient and easy to deal with I am always able to get an appointment that is convenient for me. The service specialist are friendly and easy to deal with. My questions are always a More

by nanadonna3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018 -

Cortese Ford Lincoln responded

Thank you for the five star rating, and thank you for choosing Cortese for your automotive needs. Ron

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