Cortese Ford Lincoln - Service Center

Service was fair. Waited 3hrs for a 1hr job, was charged labor for the delivery time of part. Paid receipt didnt have what work and parts were done. I had to call a re Waited 3hrs for a 1hr job, was charged labor for the delivery time of part. Paid receipt didnt have what work and parts were done. I had to call a request a detailed printout of service performance. One week later, same sensor issue still happening on my Ford Explorer that I paid to be replaced. Friendly enough staff, just not detailed in parts and breakdown to customer for services rendered. That being said, and being I need more service done on my Explorer. I will NOT be returning. I will be going elsewhere. Follow up is key More

Excellent service, professional, knowledgeable, and courteous. Very poor policies regarding service bulletin associated issues. I had a Service Manager inspect the hood of my 2017 Ford Explorer to exam courteous. Very poor policies regarding service bulletin associated issues. I had a Service Manager inspect the hood of my 2017 Ford Explorer to examine extreme “white powder” bubbling on the front portion of the hood. He stated that Ford has covered the replacement of these hoods because it is a known defect. He later informed me that replacement of the hood would not be covered because my vehicle was beyond the replacement period. Further investigation on my part revealed that Ford issued a Technical Service Bulletin (19-2026 – “Aluminum Panel Corrosion” issued 06 February 2019) which recommends panel replacement. It seems deceptive to me that Ford, knowing of the defect enough to issue a service bulletin, would not inform me of the defect earlier (All my service is conducted regularly at the dealer). It is extremely disappointing to me that Ford is not covering this defect which has been kept a secret (at least to their customers). I have been a devoted Ford customer for over 40 years, and I will likely not purchase another Ford product due to this experience. More

Always great service and Al Rossester always goes above and beyond to make sure our Fleet is taken care of and beyond to make sure our Fleet is taken care of More

Had a problem with my air conditioner Cortese did a great job in corrective action both service and cost Thank you job in corrective action both service and cost Thank you More

Cortese INSTALLED Brakes Rooters and opads on my vehicle When I came in for THE WORKS I mentioned that the brakes squeeked ever since they worked on my car THEY tried to charge me a extra $40.00 vehicle When I came in for THE WORKS I mentioned that the brakes squeeked ever since they worked on my car THEY tried to charge me a extra $40.00 to look at the brakes I felt they did this because I was a WOMAN they would NEVER have tri3ed to charge a man for this! Discrimination and taking advantage when I should be able to trust the dealership I have Purchased MANY vehicles from in the PAST. More