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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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March 23, 2021

Thank you guys , Pat, Darren, Al and all the others at the Service Department for putting up with me and keeping my truck running , really appreciated!!! More

by cr20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Van Orden , Dave Robinson, Mark Williams
March 22, 2021

Everything was fine. Al always helps me out and is always very honest with me about what needs to be done. Always in and out in a timely manner. More

by cfebles001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
March 08, 2021

Took a while to get in and get the right part. Had to go back a couple times. Patrick was helpful in letting me know what was going on but I had to call and check in after over a week. More

by T_DUPONT10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2021

Really appreciated Al Rosseter's help in scheduling us a speedy appointment for our Explorer's recall. The service team was able to efficiently complete the required recall work. My husband and I were very More

by ROCHMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
March 03, 2021

Service was good and they kept me informed throughout the process. The car seems to be working well after the service so they did a good job with the service as a whole. More

by Nicholas Fidalgo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2021

Good work for a fair price done in a reasonable amount of time. My only negative is that the service writer did not introduce himself to me so I really don’t know who I worked with. He did a good job. More

by Remora Kid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2021

Al is always consistent with "customer is number one ". Thanks again Al. It makes coming back a whole lot easier to accept for compromised auto circumstances. More

by sean_ossont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
February 19, 2021

Always have great service when visiting this dealership. I have went to to West Herr because it’s closer to my house but have found that Cortese outperforms them in every way . Highly recommend Cortese for More

by GREGORY.HALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren /Darrell
February 19, 2021

Darren once again was top notch in his professionalism and care he took when I had my F-150 serviced. He kept me informed and did what it took get my truck's brakes fixed quickly. More

by steven_call
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Van Orden
February 17, 2021

I was met immediately by Al and made to feel comfortable. He explained how things worked as this was my first visit to this dealership. It was also my very first service with my 2020 Ford Ranger. I chose NOT More

by mmoellering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
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