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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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January 22, 2021

I went in for a recall on my Ford escape very nice even gave me a loaner vehicle until mine was done at no charge I would definitely recommend them More

by amberb432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
January 22, 2021

I’ve purchased 3 mkx Lincoln’s from Cortese I would I’ve purchased 3 mkx Lincoln’s from Cortese I would definitely buy another from Cortese Easy to deal and great customer service Jack and Ed In t More

by Vgmckeirnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack and Ed
January 17, 2021

Excellent service as usual. Loaner was awesome, and overall a great experience. Ed is an amazing service consultant, and understood what “went along with” the items I needed to be addressed. More

by john_volker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2021

Great job, friendly service work done on a timely manner service department does wonderful work would definitely tell friends about this place :-) :-) thank you so much 9 More

by E.LUSK1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2021

Not happy this time around......brought my 2013 Ford Escape for broken outside drivers mirror. Regret paying over $700 the same day for repair. Was told would get back to me to see whether had in stock More

by mike.gudselak
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren......??
January 14, 2021

Have purchased and serviced my vehicles here for years. A great group of individuals who have always treated me well. Never have had any issues at all. Great customer relationship. It isn't just abou More

by andrewsjohn839
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2021

Patrick in service is always very attentive. He tells you what's up, and what they can do to help. The issue price was more than the car was worth. We ended up buying a used vehicle from Phil. My wife loves More

by dino.kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichelberger
January 11, 2021

I needed to have some Ford Performance parts installed on my car. It was nice to know that Cortese Ford has a certified Rousch technician. Al in service set up my appointment and answered all of my questions More

by robyare6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
January 02, 2021

Not good they where very rude I went there for a recall on my vehicle needless to say it didn't get fixed they where trying to charge me money that's not right over a recall More

by amberb432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of his name
December 31, 2020

All my cars has been from Cortese!I’m so excited. They were great to me made me feel very welcome and I felt I made a good decision. service manager always keeps us informed and streamlines our service ap More

by wochaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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