Cortese Ford Lincoln - Service Center

Horrible Brought my MKZ Hybrid in for airbag recall. Service was bad from beginning to end. Rude when making appointment. Loaner procedure was long and pa Brought my MKZ Hybrid in for airbag recall. Service was bad from beginning to end. Rude when making appointment. Loaner procedure was long and painful. Car was returned dirty with moldings hanging down, clips broken, etc. Staff was unfamiliar with other questions I had about my car (air filter, reduced gas mileage) Completely unacceptable. More

Great service As always great service and courteous professional employees doing a great job to get me back on the road. Thank you again to Kieth and Darren V. As always great service and courteous professional employees doing a great job to get me back on the road. Thank you again to Kieth and Darren V. More

very satisfied! I found the manager to be very courteous and timely in getting my oil change done.! I was in and out of the service department before i knew it! I found the manager to be very courteous and timely in getting my oil change done.! I was in and out of the service department before i knew it! More

Great Service! Patrick and Darren in the service department are great to work with keeping me informed and updated with text messages on the status of my vehicle and Patrick and Darren in the service department are great to work with keeping me informed and updated with text messages on the status of my vehicle and they make sure I understand what service needs to be performed making sure I approve. Awesome guys. More

Grimy xxxxx Was quoted 2000 dollars for a couple hundred dollars worth of work. A small part in my door handle broke and i was told i needed to replace the ENTIR Was quoted 2000 dollars for a couple hundred dollars worth of work. A small part in my door handle broke and i was told i needed to replace the ENTIRE DOOR and there customer service people were xxxxxxxxx besides one lady. just old grumpy xxxxxxxx trying to take advantage of you. More

Recall service on my 2015 Ford Focus The recall service was done on time and very quickly. No issues. The customer waiting area was very good, with place for my laptop and free coffee. The recall service was done on time and very quickly. No issues. The customer waiting area was very good, with place for my laptop and free coffee. More

Battery replacement My started to die & I found that I couldn't replace it easily. Darren & Patrick were great in getting my car in for service & having it done the next My started to die & I found that I couldn't replace it easily. Darren & Patrick were great in getting my car in for service & having it done the next day More

Always great Service The reason I stay with this dealership is because of it's service department. You are always treated with professionalism and a courteous staff. They The reason I stay with this dealership is because of it's service department. You are always treated with professionalism and a courteous staff. They listen carefully to your problems and work on solutions. Their prices are competitive with outside shops. My car is always returned within the estimated time that they give. I have nothing but good things to say about them. I think if their service department staff moves I would is one of the best I've encountered during my car buying years. More

20,000 mile checkup It was easy to set up an appointment online. I chose to wait for the vehicle which was completed within the hour. I was pleased with the speedy and fr It was easy to set up an appointment online. I chose to wait for the vehicle which was completed within the hour. I was pleased with the speedy and friendly service that was provided. More

needs improvement I have visited Cortese Ford regularly since purchasing my new 2014 Ford Focus Titanium in 2014. I have had a constant problem with transmission shutt I have visited Cortese Ford regularly since purchasing my new 2014 Ford Focus Titanium in 2014. I have had a constant problem with transmission shutter since new. I cannot get anyone to address the problem. All I am told is my vehicle must throw a code before a repair can occur. I know we live in a world of electronic devices, but all you need to do to experience the problem is drive the car. The service writer does not even write the problem I am having on the work order. I can go on, but what's the point. More