Corwin Ford Reno

If I could give no stars I would. We bought a 2019 Ford Ranger at the end of 2024. We saw an issue with the main electronics screen the first week we had the ranger and took it back t We bought a 2019 Ford Ranger at the end of 2024. We saw an issue with the main electronics screen the first week we had the ranger and took it back to them, to get the problem fixed. As many of you know these screens control everything, the screen was locking up and we could not change the radio station, or adjust the temperature. Also when the screen locked up it stopped the steering wheel buttons to not work as well. They had our truck for a month! Their response was that they could not fix the issue and that there would be a software update in a month "that should fix the issue". So to recap we drove our new to us truck for 1 week it was at the dealership for a month and they did nothing. Well the update did not fix the issue, but since we had nothing happen the last time we took the truck in we just dealt with it. Finding a sort of fix. Having to shut the car off, lock it and then reopen and restart to reset the screen. Over a year later and we are back in the area and take the truck in as the screen issue is getting very bad and our 'reset' is not working. Oh how Corwin Ford tried to screw us over with this! So we were talked into purchasing the extended warranty by finance when we purchased the truck. She stated that "if anything electronic goes out it will be thousands to fix and this warranty covers that. This warranty covers everything but new tires." So we mistakenly thought it was a good idea. Fast forward to the month of February when we took the truck back to them to have the screen issue fixed. They had the truck for a week, they asked if I wanted to include 2 air filter changes and tire rotation as it was "needed" I agreed. They did not tell me that those 3 services were somehow not part of the warranty?! Are you kidding me?! They tried to charge me over a thousand to do the screen and the 3 services. Then it was six hundred something. Then a service manager got involved and said since the service person did not tell me the charges for the 3 service they would "waive" the charges and I would only owe my deductible. The deductible is $250.00. We gave up and said fine we will pay the $250.00 EVENTHOUGH WE TOOK THIS BACK TO YOU RIGHT AFTER PURCHASE AND YOU DID NOT FIX THE ISSUE THEN. Now the dealership is trying to "keep a customer" and their outreach person has contacted me. This person has told me that the warranty I have does not cover electronic issues!!!!!? What?!?!! And after 3 weeks of calls and emails NO ONE HAS BEEN ABLE TO TELL ME WHAT MY WARRANTY ACTUALLY COVERS. AND AND! They told me that the deductible has to be paid EACH TIME I TAKE IN THE VEHICLE!!! EACH TIME!! I work in health insurance and that is not how deductibles work for auto or health insurance. THIS DEALERSHIP WILL SCAM YOU NON STOP DO NOT GO THERE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Mario is the absolute best and is super patient and respectful. Knowledgable about trucks and Ford! I’d highly recommend this dealership as their one price no haggle model is superb and they sell out q respectful. Knowledgable about trucks and Ford! I’d highly recommend this dealership as their one price no haggle model is superb and they sell out quick!! More

Mario is the best and have recommended many of my friends to family to him over at Corwin Ford! Great experience and they have been in business for over a hundred years! to family to him over at Corwin Ford! Great experience and they have been in business for over a hundred years! More

Max was awesome finding us exactly what we wanted in our price range. Thank you price range. Thank you More

Foo place to purchase a new or used car or truck with comfortable atmosphere and good people comfortable atmosphere and good people More

Jaden and his entire team were nothing short of phenomenal. From the moment we got in contact, we were treated with professionalism, honesty, and genuine care. Something that’s hard to find in car phenomenal. From the moment we got in contact, we were treated with professionalism, honesty, and genuine care. Something that’s hard to find in car buying these days. Jaden was incredibly patient, and made sure we got the best possible deal. What really stood out was their dedication. Jaden and the team stayed late to ensure everything was handled properly and that we were completely taken care of. They never rushed us and made sure we left feeling confident and happy with our purchases. The whole process was smooth, transparent, and surprisingly stress-free. If you’re looking for a dealership that truly puts customers first, ask for Jaden! This is how car buying should be done. Highly recommend! More