Corwin Ford Reno

Was at the dealership to buy a ford ranger raptor. The salesman and I made an agreement to buy the truck! He came back with a price that was way over the asking price. Went back to his boss several ti The salesman and I made an agreement to buy the truck! He came back with a price that was way over the asking price. Went back to his boss several times and his boss said absolutely not. Needless to say it was a terrible experience! Won’t ever buy from here. More

Dealership has horrible reputation for misleading buyers. Salesperson wants to earn your business prior to knowing anything about you or purchase. Salesperson knew nothing about the cars he was selling! Skip Salesperson wants to earn your business prior to knowing anything about you or purchase. Salesperson knew nothing about the cars he was selling! Skip this place and head south for a better experience! More

Justin Russell, Schell Tingley, and Andrew Springer should be in prison for Fraud and after we are done I hope so.. This is the third time Corwin Ford Reno has tried to xxxx us over. The first was be should be in prison for Fraud and after we are done I hope so.. This is the third time Corwin Ford Reno has tried to xxxx us over. The first was being overcharged for the batteries on our 2017 F-350 Lariat which after running that issue up the flag pull I was refunded $223. The second was selling us a 2021 Explorer that had multiple safety issues which they would NOT fix unless we paid $100 deductible even though we had the extended warranty that covered everything bumper to bumper( then ended up taking the Explorer back and without checking it we watched them slap a sticker on the window and online for sale!) The third time was on our Subaru, which they gave us for the Explorer. They have been the only place we have taken it for scheduled maintenance in 1.5 years, 12,000 miles. Supposedly they ran a 172 point inspection over it before we took possession, then another 172 point inspection again a year later but this time they opened up the rear differential and transmission and stated the fluid needs to be changed for $900 and the battery needed to be replaced for $200. Subaru service manual states that the transmission/diff fluid is recommended at 30,000 miles with ONLY with Genuine Subaru CVT fluid only -- either Subaru NS-2 or the newer Subaru CVT Fluid (NS-3) depending on the model year. Never use generic ATF, universal CVT fluid, or any aftermarket substitute. The Lineartronic CVT's steel chain and pulley system requires a specific fluid formulation that generic products do not reliably provide. The battery should have been load tested before we took delivery of the vehicle, which it was not, and again at the last oil change, which it was not because we keep ALL of the maintenance documentation(comes with pictures and video). They were given the opportunity to right this wrong and replace what they recommended or put us into another vehicle free of charge(Subaru of America, in writing, will give us $18,700 for our Ascent, Corwin Ford Reno, $13,400. This dealership has a repeat reputation, not from just us but many others, of habitual fraud. Customer beware! More

The process of buying a car was easy and hassle free thanks to Jay Lugo. thanks to Jay Lugo. More

Corbin Ford was so easy to b work with and tge sales staff is Marvelous. I worked with Carmella who was an extreme delight. She was on top of every request I made and fulfilled it impeccably. Her smile staff is Marvelous. I worked with Carmella who was an extreme delight. She was on top of every request I made and fulfilled it impeccably. Her smile lights up that showroom! She us confident and knows her stuff!! More

Bought my 2023 Ford in May Felix and Brian did an outstanding job. Ben Burks outstanding job. Ben Burks More

Buying my first car was stressful, especially after visiting a couple of other dealerships. Christian was patient, honest, and never made me feel pressured. He answered all of my questions and made the visiting a couple of other dealerships. Christian was patient, honest, and never made me feel pressured. He answered all of my questions and made the whole process much easier. He turned what started as a stressful experience into a memorable one. Thanks for helping me find my first car! More

Went with a friend to buy a F150. For the trade in they offered me we had a disagreement about the price. I wanted them to match carmax price but they would only instead pay $1k less For the trade in they offered me we had a disagreement about the price. I wanted them to match carmax price but they would only instead pay $1k less and count the sales tax savings as matching trade value. I got up to leave and grabbed my papers. The very aggressive sales person rudely grabbed the quote that I was holding and said I could not leave with it. He refused to let go. I finally let go of it and left. I talked to the manager, who was polite and apologetic, but that was one of the worst dealership experiences I’ve had. More

Service was good and my service advisor was professional. My issue is with Corwin Ford’s 3% credit card surcharge and the policy behind it. Corwin called me after my service asking for my honest feedback. I My issue is with Corwin Ford’s 3% credit card surcharge and the policy behind it. Corwin called me after my service asking for my honest feedback. I didn’t contact them to complain. They asked for my opinion, and I told them I was satisfied with the service but disagreed with charging customers a 3% surcharge. Instead of simply listening, the representative argued and claimed “every business charges 3%.” That simply isn’t true. Many businesses absorb processing costs, negotiate lower merchant rates, or build those costs into their pricing. After that conversation, I posted reviews on Yelp and Google. Only then did Corwin call me a second time. To their credit, they apologized for the representative’s tone, offered me a free oil change, which gave me a laugh since I drive an F-150 Lightning, and they offered to refund the 3% surcharge. I declined both offers because this was never about getting my money back. It’s about the policy itself. They’re not charging a small convenience fee. They’re charging the statutory maximum 3%. As a dealership representing one of the largest automotive brands in the country, I’d expect Corwin to be able to negotiate competitive processing rates like many other businesses do. Instead, they’ve chosen to pass the maximum allowable surcharge directly on to customers. That policy also penalizes people who use credit cards intentionally for security. I’ve been through identity theft and fraud before. If my credit card is compromised, fraudulent charges don’t immediately come out of my bank account during an investigation. If my debit card is hit, my own money can be tied up while the mess gets sorted out. I’m not willing to take that risk or to carry cash to pay for service. I appreciate that Corwin apologized and tried to make things right for me personally, but I don’t believe that solves the underlying issue. In my opinion, this policy unfairly shifts a normal cost of doing business onto customers who choose the payment method with stronger consumer protections. Until that changes, my rating remains one star. More