Schell Tingley

Justin Russell, Schell Tingley, and Andrew Springer should be in prison for Fraud and after we are done I hope so.. This is the third time Corwin Ford Reno has tried to xxxx us over. The first was be should be in prison for Fraud and after we are done I hope so.. This is the third time Corwin Ford Reno has tried to xxxx us over. The first was being overcharged for the batteries on our 2017 F-350 Lariat which after running that issue up the flag pull I was refunded $223. The second was selling us a 2021 Explorer that had multiple safety issues which they would NOT fix unless we paid $100 deductible even though we had the extended warranty that covered everything bumper to bumper( then ended up taking the Explorer back and without checking it we watched them slap a sticker on the window and online for sale!) The third time was on our Subaru, which they gave us for the Explorer. They have been the only place we have taken it for scheduled maintenance in 1.5 years, 12,000 miles. Supposedly they ran a 172 point inspection over it before we took possession, then another 172 point inspection again a year later but this time they opened up the rear differential and transmission and stated the fluid needs to be changed for $900 and the battery needed to be replaced for $200. Subaru service manual states that the transmission/diff fluid is recommended at 30,000 miles with ONLY with Genuine Subaru CVT fluid only -- either Subaru NS-2 or the newer Subaru CVT Fluid (NS-3) depending on the model year. Never use generic ATF, universal CVT fluid, or any aftermarket substitute. The Lineartronic CVT's steel chain and pulley system requires a specific fluid formulation that generic products do not reliably provide. The battery should have been load tested before we took delivery of the vehicle, which it was not, and again at the last oil change, which it was not because we keep ALL of the maintenance documentation(comes with pictures and video). They were given the opportunity to right this wrong and replace what they recommended or put us into another vehicle free of charge(Subaru of America, in writing, will give us $18,700 for our Ascent, Corwin Ford Reno, $13,400. This dealership has a repeat reputation, not from just us but many others, of habitual fraud. Customer beware! More

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I purchased my 2021 Ford F-150 brand new from Capital City Ford in Carson City in October 2021. By April 2022, I reported a serious electrical issue causing a parasitic drain on the battery. Since then, City Ford in Carson City in October 2021. By April 2022, I reported a serious electrical issue causing a parasitic drain on the battery. Since then, I’ve brought the truck to Reno Corwin Ford (and back to Carson City Ford) over ten times for the same unresolved problem. Despite repeated visits, countless days of my truck sitting untouched in their lot, and my extended warranty coverage, the issue remains. In December 2023, Reno Corwin Ford replaced the battery under warranty, but the electrical drain persisted. Recently, the battery failed again—yet I was told I’d need to pay out of pocket, even though the underlying issue has never been fixed. Their own staff admitted in 2022 that “it’s a known issue and there is no fix.” More recently, one advisor stated the battery should be covered under warranty if compromised by an electrical fault, but management refused to honor it. After three years of failed repairs, broken promises, and dismissive responses, Reno Corwin Ford has now banned me from service after I swore in frustration. This is not how a dealership should treat a loyal customer. The lack of urgency, respect, and accountability is staggering. Appointments mean nothing, updates are rare, and their refusal to take ownership of a warranty problem is unacceptable. I’ve escalated this to Ford Corporate and will continue to pursue resolution, but I feel it’s important for other customers to know what to expect at Reno Corwin Ford: poor communication, no urgency, and little to no accountability. If you value reliable service and respect as a customer, I strongly recommend avoiding Reno Corwin Ford. More

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DO NOT DO BUSINESS WITH THEM! !!!! My wife and I bought a 2020 F-150 from Corwin. We took it in to get some items checked out about 5 months after we bought it. We had a vibration !!!! My wife and I bought a 2020 F-150 from Corwin. We took it in to get some items checked out about 5 months after we bought it. We had a vibration in the steering wheel and the stereo wasn't working right. They took it into the shop to look at it. They found out that that one of the brake lines on the driver side front had come loose and was rubbing. The zip tied that up instead of fixing it and the main stereo unit needed to be replaced. The turned around and where going to charge me almost $500 to fix the break line. They said they were going to order the stereo and call me when it came in and never did. I had called the service advisor and the service manager to find out what was going on and I never heard anything back. More

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Second vehicle purchase where is CORWIN FORD of Reno. Professional and courteous and knowledgeable, great experience all around! Thank you. Professional and courteous and knowledgeable, great experience all around! Thank you. More

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This dealership consistently is so helpful, welcoming, and great. I have purchased 4 vehicles here and all of the deals were so smooth. I cannot say enough good about this team. and great. I have purchased 4 vehicles here and all of the deals were so smooth. I cannot say enough good about this team. More

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Cherae is a professional sales person an friend. We enjoyed our business with Corwin Ford. We will continue to do business in the future to come. Thank you for the pleasant experience. I will refer We enjoyed our business with Corwin Ford. We will continue to do business in the future to come. Thank you for the pleasant experience. I will refer Corwin Ford to others for sure. Great place to buy. More

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This dealership doesn't even deserve 1 star. Told service advisor front dome lights, visor lights and garage opener buttons do not work told her to have fuse changed. Charged us 206.46 for doing Told service advisor front dome lights, visor lights and garage opener buttons do not work told her to have fuse changed. Charged us 206.46 for doing nothing. Guess mechanic was not interested in changing a fuse. After getting home, my husband finds the burned out fuse. Gets a new fuse and now our lights work. I believe we are owed a refund. Completely useless results on our so called serviced vehicle. End result: service manager never attempted to call or leave a message to discuss our problem, after dealership customer relations person relayed my dissatisfaction to him. More

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