Corwin Ford of Tri Cities - Service Center

Schedule of service was efficient. Checking in was quick. Only complaint was the vehicle "oil change needed soon" message was not reset. Checking in was quick. Only complaint was the vehicle "oil change needed soon" message was not reset. More

Personnel were very helpful and answered all questions. They provided consistent updates on the progress of the maintenance and in-depth descriptions for all recommended maintenance. They provided consistent updates on the progress of the maintenance and in-depth descriptions for all recommended maintenance. More

Had Ford Transit RV there for a full month with complaint about grinding noise in rear differential. Turns out that front was found bad with shavings in fluid. Axle rebuilt on warranty. But noise is back and about grinding noise in rear differential. Turns out that front was found bad with shavings in fluid. Axle rebuilt on warranty. But noise is back and it has to go in again. I don't want to have no access to my RV for a month. More

Fast and efficient staff with great Service, and evaluated my filter which needed changing. On top of that free coffee which I needed at 7am. evaluated my filter which needed changing. On top of that free coffee which I needed at 7am. More

Scheduled work was done on time. Appears to have been thorough. Waiting area was comfortable and clean. My only criticism is that - I asked the attendant why I had started receivi Appears to have been thorough. Waiting area was comfortable and clean. My only criticism is that - I asked the attendant why I had started receiving announcements of text messages on my car radio in just the last few months, never before in the 10 years I’ve owned the car. He didn’t know but tried to help me. The messages occur most often shortly after I get in and start the car. Of course, we could not repeat that there in the shop. However it continues to happen at the beginning of each trip I make. There doesn’t seem to be any way to view the messages, so what is the reason for this annoying feature. And why did it just start happening. More

Building is welcoming. Noah greeted us as we walked in and was courteous and knowledgeable. Noah greeted us as we walked in and was courteous and knowledgeable. More

Great fast service, and Staff was very friendly and helpful and knowledgeable highly recommend to all my friends helpful and knowledgeable highly recommend to all my friends More

I will never take my car to a Corwin dealership again. The service department is either very backed up or you have to be a preferred customer to get your vehicle fixed. I took my car in 6/17/24 and didn’t The service department is either very backed up or you have to be a preferred customer to get your vehicle fixed. I took my car in 6/17/24 and didn’t get it back until 8/16/24. It worked for two weeks before the problem came back. I paid a lot of money and wasted a lot of time for nothing. More

Doug was very helpful very detailed and his explanations with the service that was provided and had an understanding of time overall Doug was the main reason I had such a great experience working With Ford with the service that was provided and had an understanding of time overall Doug was the main reason I had such a great experience working With Ford More

I have no problem with you guys by meeting. An appointment accommodations were made to get in and get out as fast as possible. I appreciate it professionalism thank you. An appointment accommodations were made to get in and get out as fast as possible. I appreciate it professionalism thank you. More