Coulter Cadillac Buick GMC

I really wish I could give a good review but for a plethora of reasons at this point, it was not earned. I made an appointment via their online service appointment system for 10/9., I received a text plethora of reasons at this point, it was not earned. I made an appointment via their online service appointment system for 10/9., I received a text message confirmation of my appointment and when I was on my way to the dealership, I ran into some traffic. I was going to be about five minutes late, so I called the dealership to let them know on the line with the reception, they could not find my information, so the reception told me she still come in and she would give me a new appointment at the 15 minute after giving me extra time to arrive. Then I received a text message confirmation of this new appointment upon arrival Mr Hendrix was busy, so another person was trying to check in, but they cannot find any of my information in the system, that person said they would get it figured out and I would be helped in no time, he said he would be right back (that it was only his 2nd day) but that he would find Mr Hendrix and get me helped. I was left in my vehicle in the line that they have, after 30 minutes of waiting, and nobody coming back to my vehicle I flagged down another person that was walking by, and they said they would find Me Hendrix for me, about 10 minutes later, Mr. Hendrix arrived, and I was able to get to the vehicle checked in. It took a couple days before I found out what needs to be done. I was happy when he told me that one of the items only required a system reset and it worked good now, but I guess I got Happy too soon because I was charged over $200 for that… the rest of the items totaled almost $5k, I approved the work on 10/14, after 10 days with no update I reached out to Mr Hendrix using their text system, and it took 2 days to find out they were still waiting for parts, after another week (11/3) I requested an update and on 11/4 was told the vehicle was almost done, Mr Hendrix stated “we expect to be available for pickup this afternoon. I will reach out once I have keys in my hand for you”, on 11/6 (yes another 2 days) I received what looked like an auto generated text with an invoice attachment, I didn’t see anything saying Mr. Hendrix had my keys so I waited a little bit and then I asked if the automated message meant my vehicle is ready and a day later I got a response… “Yes” I wasn’t given a loaner so after almost a month it’s finally time to get my vehicle back and I ask if I can receive a ride to pick up my vehicle and I’m told yes, so I asked for that ride… and a day went by, so I asked for it again and a day went by… so on 11/9 I paid $40 for an Uber to go pick up my vehicle, Mr. Hendrix stopped responding completely, when I arrived, a nice lady helped me charge my card with fees that I wasn’t aware of in the beginning, and I got my vehicle back, it was dirty, not just from them having it for almost a month, but grease stains on the headliner grease stains on the sun visor even grease stains on the pillar on the driver side, even a couple bird drops, they did offer to clean it, but it was 6 PM I didn’t know how long that would take, and mr. Hendrix must’ve seen the vehicle, the Porter who brought the vehicle up saw it, the lady who helped me also saw the vehicle, and the “manger” she brought out to me and after all those hands they still gave it to me (after I spend over 4k and almost a month with them) like that… maybe that’s just how they do business there…… one thing I promise is I won’t make the mistake of doing is business with Mr Hendrix again, and most likely the Coulter “Family”! I hope you don’t make the same mistake!! More

Dureen Olson at Coulter Cadillac is an all time BEST. This is our second car in THREE weeks that we have purchased from her because she is TRULY stellar. She is first extremely knowledgable and KIND. Sh This is our second car in THREE weeks that we have purchased from her because she is TRULY stellar. She is first extremely knowledgable and KIND. She has her customer as her priority for satisfaction and really knows her dealership and the products that they carry. Dureen is the FIRST person I have EVER felt comfortable with buying a car at a dealership! Seriously, She isn't not a moments pushy, rough or fake to make a deal! What a pleasure. We are looking into finding another car for my son, so Dureen is our GO TO person 100 percent. I could talk all day long because we even grew up near each other and had so many similarities that it just kept getting better. So THANK YOU again for making a REALLY scary situation comfortable. She deserves a WHOLE lot more than a watch after working for the company 30 plus years! More

We have had an exceptional experiences with Coulter Cadillac in Phoenix! We first used Coulter when our vehicle was in an accident earlier this year and needed extensive repairs. The shop was thorou Cadillac in Phoenix! We first used Coulter when our vehicle was in an accident earlier this year and needed extensive repairs. The shop was thorough and kept us informed along the way, getting our car back looking good. When we were interested in purchasing a new vehicle, it was an easy choice to head back to Coulter. Tony Sanders took his time listening to what we wanted, and tracked down what we were looking for. He showed us the vehicle features and was very patient answering questions. The vehicle took a few days to arrive. During that time, Paul Glans updated us daily, and handled all questions without delay. When the vehicle was delivered the process of paperwork and pickup was low stress! Paul took great care to provide a smooth and quick financial experience. Tony had the vehicle ready to go over all the features and take it for a drive. He spent the morning getting it set up and showing me how to navigate everything. Again, all questions were answered without rushing. Paul and Tony made our car buying experience low stress, pressure free, and smooth! It will be easy to go back the next time we are car shopping. Highly recommend Coulter PHX, Paul, and Tony! More

I had a great experience purchasing my new 2026 Buick Envision Sport from Coulter Buick GMC. From beginning to end, the process was smooth, comfortable, and hassle-free. A special thank you to Joe Aug Envision Sport from Coulter Buick GMC. From beginning to end, the process was smooth, comfortable, and hassle-free. A special thank you to Joe Augusta for taking such good care of me throughout the entire process. He was professional, patient, knowledgeable, and never made me feel pressured or rushed. He took the time to answer my questions and made sure I felt comfortable with my purchase. I also appreciate the entire Coulter team for making everything come together so smoothly. Buying a vehicle can sometimes feel stressful, but my experience was straightforward and enjoyable. I absolutely love my new Buick Envision Sport and would definitely recommend Joe Augusta and Coulter Buick GMC to anyone looking for a new vehicle. Thank you again for such a positive experience! More

I’d highly recommend this dealership if you’re looking to buy your next car or truck. Our salesman Tony took care of us throughout the process, the sales manager was super friendly and worked with us to get buy your next car or truck. Our salesman Tony took care of us throughout the process, the sales manager was super friendly and worked with us to get the best deal and the finance manager worked as fast as he could which made that process much easier and didn’t try high pressure sales tactics when it came time to discuss extended warranties. My wife and I are both happy with the car we bought and the price they gave us for our trade in. We will consider this our go to dealer when we are ready for our next car. More

Vida was very efficient and so kind. She made me feel comfortable and checked up on me to make sure I knew the progress of my car. She made me feel comfortable and checked up on me to make sure I knew the progress of my car. More

Great selection of cars, got a great deal and the process was super fast. Wonderful experience and Nick was super helpful from beginning to the end. He advocated for us and made sure we were comfortable with was super fast. Wonderful experience and Nick was super helpful from beginning to the end. He advocated for us and made sure we were comfortable with our purchase. Brock was great as well, got the paperwork done expediently. Definitely will be back in the future. Absolutely love the envista sport touring! More

Unfortunately, I had a very disappointing experience with the service department. My service advisor was Bo Sigler, and my truck was kept for over a week for a control arm replacement. During that entire tim the service department. My service advisor was Bo Sigler, and my truck was kept for over a week for a control arm replacement. During that entire time, communication was extremely poor. I was not kept updated on the diagnosis, progress of the repair, or even notified that my truck was ready. I had to repeatedly call or physically show up just to get basic information. After the repair, my truck was released back to me shaking while driving and pulling to the left, which it was not doing before the repair. Bo’s response to this is to reach out to my warranty provider. The lack of communication was frustrating enough, but receiving my truck back with a new drivability issue is unacceptable. I expected much better communication, quality control, and attention to safety from a dealership service department. More

I am so happy that I reached out to Coulter Cadillac for an online build. I was fortunate to be paired with Linda Daub as my sales consultant, also known as the ultimate "people person." Prior to working an online build. I was fortunate to be paired with Linda Daub as my sales consultant, also known as the ultimate "people person." Prior to working with Linda, I had a less-than-favorable experience with another local dealership that did not inspire confidence in their abilities. Linda, however, was the best person I have ever worked with when purchasing a vehicle. She is fair, honest, communicative, attentive, and has an incredible personality. Linda is much more than a sales consultant. She genuinely cares about people. From our very first meeting, Linda took the time to explain the history of the Coulter family and provided an in-depth tour of the dealership. She showed me where my vehicle would go once it arrived and walked me through the entire process. I was amazed by her level of knowledge, and whenever she didn't have an immediate answer, she took the initiative to find one. What truly set Linda apart was her ability to build a genuine connection with me and my family. I had never experienced that level of personal attention during a vehicle purchase. Throughout the process of ordering my new Escalade, she kept me informed every step of the way, from production updates to tracking its journey by rail all the way to the dealership. Linda built trust, and that is what separates her from every other sales consultant I have encountered. Even after I drove off the lot in my new Escalade, she didn't disappear. She continues to provide outstanding support and maintains a personal connection, ensuring I still feel valued as a customer. I have already recommended Linda to others and will continue to do so. If you're in the market for a Cadillac, Buick, or GMC, she is the person to see. I can confidently say that working with Linda will be one of the best vehicle-buying experiences you'll ever have. I would also like to commend Coulter Cadillac for its transparent and customer-friendly process. There were no hidden fees, surprise charges, or unexplained market adjustments. Everything was clearly outlined and available online, making the entire purchasing experience straightforward and stress-free. In contrast, another dealership I visited was attempting to charge a $10,000 market adjustment fee, which I found completely unreasonable. That approach simply doesn't make sense when building long-term customer relationships. Not only did I have an exceptional experience working with Linda and Paul, the General Manager, I also felt confident knowing I was paying a fair price for my vehicle. Paul has clearly built a business centered on integrity, transparency, and customer satisfaction. That commitment was evident throughout the entire process and is one of the many reasons I would gladly recommend Coulter Cadillac to others. Thank you, Linda and Paul, for making what is often a stressful process into a truly enjoyable and memorable experience. More

I bought a Cadi in DEC 2025 as a Christmas present for my wife. The sales people were great Kyle the sales manager, the GM Paul Glans. They were professional and no hard sales. It actually was the best pu my wife. The sales people were great Kyle the sales manager, the GM Paul Glans. They were professional and no hard sales. It actually was the best purchase that I've ever had in PHX purchasing since 1979. I all went down hill from there starting with the Service Dept to the a guy name BROCK in the finance GM warranty. Paul Glans took care of the service dept and made it right. 9/17/26 I was promised a quote for a platinum warranty from a guy named Brock on three different occasions. After three no calls or texts or voice mailed returned by this person name Brock who I believe to be in Finance. I gave up. I am now forced to look elsewhere instead of the place where I purchase my vehicle from and was treated, outstandingly. What ever happened to keeping a new customer and treating them right after a purchase???0000000000000000000000000 More