Coulter Cadillac Buick GMC

Fantastic customer service- Tim Totaro I was in the market for a gently used SUV my son had been checking various dealerships for me.We were not satisfied with the vehicles being shown to u I was in the market for a gently used SUV my son had been checking various dealerships for me.We were not satisfied with the vehicles being shown to us nor the customer service. We then went to Coulter Cadillac. To our great delight he found the perfect SUV and the perfect salesperson --Mr. Tim Totaro. Tim was very courteous respectful and helpful to us. Needless to say I purchased the SUV and was able to pay cash for it . I also appreciate the professionalism and courtesy shown to us by Lynn in Finance. Kevin Deporter, used car manager is fantastic and so very respectful, great customer service! More

Great first experience with the Coulter Service Department I had a great experience with their service department. I bought a used CTS-V from a local high end used car dealer. There was a slight grinding in I had a great experience with their service department. I bought a used CTS-V from a local high end used car dealer. There was a slight grinding in the rear end that I thought a simple fluid change would fix. I made an appointment at Coulter a couple days after I bought the car for the fluid change. A couple hours later, after changing the fluid, they let me know that it needed a new differential. The car was still under the 5 year warranty. They didn't have an extra loaner, so they pulled a car off the lot with 11 miles on it for me to use. The door sills were even still wrapped in plastic. The same part had been on backorder for another customer two months. I drove the loaner for several weeks while I waited for the part to come in. Gary Shimp, my service advisor, gave me a call when the first customer's part did come in. Mine followed a week later. When I picked my car up, I wasn't charged for anything. Even though I had never been a Cadillac customer before and I had recently purchased the car used, Coulter, stood behind the warranty without any question. I will definitely be a repeat customer. More

Most pleasant car purchase in years! We were treated with courtesy and respect at every juncture of the purchase by Dureen and Lynn, it may possibly be the most pleasent major retail purc We were treated with courtesy and respect at every juncture of the purchase by Dureen and Lynn, it may possibly be the most pleasent major retail purchase in 25 or 30 years. Coulter seems to have a culture that exceeds in every way what is the "normal" automotive retailer. I will not hesitate to recommend Coulter to my friends and family as a first choice for Automotive sales and service. Cadillac has always been an industry leader and Coulter Cadillac is the leader in Phoenix for customer Satifaction. More

Amazing & fast Worked with Dureen Olson. She was amazing, quick & helped us get into what we wanted. Didn't try to sell us on different vehicles. She asked us what w Worked with Dureen Olson. She was amazing, quick & helped us get into what we wanted. Didn't try to sell us on different vehicles. She asked us what we wanted, how much we wanted to spend & got right to work. She is an amazing hard working employee. More

Purchasing my 2014 SRX I was looking for a new (to me) vehicle, I needed more room than my CTS offered. I looked on line and saw that Coulter Cadillac had a 2014 SRX that wa I was looking for a new (to me) vehicle, I needed more room than my CTS offered. I looked on line and saw that Coulter Cadillac had a 2014 SRX that was for sale. I sent in my info and received a call back and went down to look at the truck. I was greeted by Dureen Olson, let me tell you they need to clone her. Dureen was helpful, very knowledgeable and patient. Dureen said this does not have to be a difficult transaction, and it wasn't! she was AWESOME! I received a great deal and have a great SRX! I have never purchased a vehicle from a dealership before, a little scary. After this I will never purchase a car any other way. Dureen was upfront, honest and her follow through was amazing. If she said it was going to happen it happened! If you are considering purchasing a new/use vehicle do yourself a favor and go down and see Dureen at Coulter Cadillac first! you wont be sorry I promise! More