Coulter Cadillac Buick GMC

I brought in the vehicle with several problems to repair. Mr. Ed Stralko went above and beyond to see that the service/repairs were done to my satisfaction and showed great diligence in a very timely manner Mr. Ed Stralko went above and beyond to see that the service/repairs were done to my satisfaction and showed great diligence in a very timely manner to complete the work, and took time to go over each item with me. He also displayed genuine concern for me as a customer, and the time he spent to demonstrate the repaired items was much appreciated. I have not had as professional or highly competent service experiences in any of the previous establishments here in the Prescott and Verde Valley areas I have used over the years then I had from Ed ,and would seriously entertain the drive down for further service on this vehicle or other GMC or Chevy vehicles I have, or may have in the future. Diane M. Filkins P.O. Box 1844 Dewey,Az. 86327 Tel: 928-632-0808 More

Jeff Bowen showed tremendous respect and generosity to me as a new customer regarding a used vehicle I had purchased from Coulter the previous week. There were some issues I found during that first week an as a new customer regarding a used vehicle I had purchased from Coulter the previous week. There were some issues I found during that first week and addressed them by phone to Jeff. He immediately arranged for me to come in and had Ed Stralko, assistant service mgr, who was terrific as well, take care of the issues perfectly and timely. It was a very fine experience dealing with Coulter Cadillac, Jeff Bowen, Ed Stralko,Charlie in sales, Linsay Coulter, and even all the other people on site not directly involved, but who were all so friendly and helpful. This was a great experience compared to my auto dealings with other dealerships in my Prescott and Verde Valley areas over the years, where buying even later model used cars was not the experience one would want to repeat. I especially want to thank Jeff Bowen for having the integrity to treat customers the right way, which is all too rare these days. I certainly would look first at Coulter Cadillac before I purchase my next vehicle as well as for honest and outstanding service work. Diane Filkins P.O. Box 1844 Dewey, Az. 86327 More

Allen was great to work with. He was very helpful in finding us exactly what our family needed and we are very happy with our purchase. I would recommend Allen Hall to any friends or family looking to b finding us exactly what our family needed and we are very happy with our purchase. I would recommend Allen Hall to any friends or family looking to buy a new or used car and we will be dealing with him again in the future. More

I leased a new 2013 Buick Regal on October 12, and I love it! I had two small warranty issues which Ed Stralko helped me with on October 14 and October 22. Ed is professional, courteous, respectful, friend it! I had two small warranty issues which Ed Stralko helped me with on October 14 and October 22. Ed is professional, courteous, respectful, friendly, efficient, and made certain I left Coulter Cadillac completely satisfied. I could not have asked for better service. Although I don't anticipate needing to visit the Service department very often, I have complete confidence that Ed will take excellent care of me when I do. More

John was a wonderful salesman. Friendly, thoughtful, funny and most of all non pressuring. He listened to what I was asking for and price, and then delivered. Thank you so much for finding my New CTS funny and most of all non pressuring. He listened to what I was asking for and price, and then delivered. Thank you so much for finding my New CTS Kindest Regards, Toni DAvello More

I have given an excellent rating because I was treated like a professional and very courteous. Took as much time with me and let me make up my mind with out rushing me at all. He was so thorough with pa like a professional and very courteous. Took as much time with me and let me make up my mind with out rushing me at all. He was so thorough with paper work and going over the vehicle I couldn't have asked for a better sales person. More

Amazing service!! Allen is very patient, he sat with me for 30 min and explained to me all the features in my car! It was great! I left there feeling amazing about my new car! Highly recommended for 30 min and explained to me all the features in my car! It was great! I left there feeling amazing about my new car! Highly recommended More

Totally different experience. My fiancee' and I Totally different experience. My fiancee' and I spent two weeks driving every small SUV in our price range in the Valley. When we weren't being held Totally different experience. My fiancee' and I spent two weeks driving every small SUV in our price range in the Valley. When we weren't being held hostage by over-zealous sales managers, we were being pandered to by salesmen who seemed to pigeon-hole us into bigger cars that we didn't want (or, more likely, they had directives by their bosses to push). No one seemed to listen to our very particular requests, and we felt challenged just getting off of those lots from the high-pressure sales staff. It was such a pleasant change of pace meeting Bill after responding to the dealership's Internet ads. He took us directly to the car we inquired about and let us take our time to kick the tires. There were no invasive questions about financing -- we did not dress the part, but no one questioned our ability to purchase a car or pushed for a less-expensive option. The negotiation was more of a discussion, absent any passive-aggressive sales tactics we had encountered at other places. Bill spoke plainly and there weren't any tactical visits from the sales manager. Two enthusiastic thumbs up for Coulter Cadillac dealer and Bill Jurczak. Their professionalism and old-fashioned straight talk wins the day. Our SUV feels powerful when we drive it and butter when we sit in the seats -- the buying experience only enhanced our satisfaction when we drive it there is no tainting from a bad buying experience. Only one sweet driving experience! More

I had trepidation at the usual BS you get when you buy a car. But not at this dealer. They were straight up with their info, knew their product, and there was no hard sell. We settled on the price which was car. But not at this dealer. They were straight up with their info, knew their product, and there was no hard sell. We settled on the price which was near the $$ that Edmund and KBB quoted. Lack of the anticipated posturing and negotiating allowed me to enjoy my new car sooner with less hassle. More

Allen Hall was a wonderful salesman who made me feel like a got a good price, a wonderful vehicle and could depend on Coulter Cadillac to service my future needs. John Harrell was a great resource as he knew a got a good price, a wonderful vehicle and could depend on Coulter Cadillac to service my future needs. John Harrell was a great resource as he knew the CUE system backwards and forwards. They were both able to answer every question I had. I am very satisfied with the purchase of my 2014 XTS Platinum Edition Twin-Turbo Cadillac. More