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Coulter Cadillac Buick GMC
Phoenix, AZ
2,212 Reviews
Coulter Cadillac Buick GMC is a third generation, family owned and operated dealership and is the oldest Cadillac dealer in Arizona. Selling and servicing Cadillac’s since 1923. As a 16 year winner of the distinguished Mark of Excellence "Platinum Performer" award, we promise the best purchase and service experience anywhere. Our company has sold and serviced more Cadillac vehicles than any dealership in Arizona, and ranks in the top 50 in the U.S. There is a reason why Coulter Cadillac-Buick-GMC remains the dealership of choice for three and four generations of luxury car buyers: Coulter employees are dedicated to making every customer a part of the Coulter family for their car-buying life.
We invite you to come to our dealership and let the Coulter team show you the way the car-ownership experience is meant to be. We believe everyone deserves to enjoy the Coulter experience. No matter where you live in the valley...Phoenix, Mesa, Tempe, Gilbert, Scottsdale, Sun City or Sun Lakes...and all points in between...we're just minutes away!
Coulter Cadillac-Buick-GMC. A name you can trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,212 reviews
March 03, 2013
All individuals are professional, committed to meeting the customers needs and making the buying experience pleasurable. Personally I have been interfacing with Allen Hall for close to ten years and have the customers needs and making the buying experience pleasurable. Personally I have been interfacing with Allen Hall for close to ten years and have purchased and/or leased 4 to five vehicles from the dealership he has been associated with. Allen is very straight forward, thorough (pays attention the the details), delivers what he commits to,and treats the customer with respect. Both Allen and Paul Glans have a long term view when working with the customer. Their focus is to insure the customer is totally satisfied with all aspects of the buying experience and that they become/continue to be an ongoing client. More
by FredDuncan
February 28, 2013
Purchasing a Cadillac at Coulter and dealing with Marty Katz ranks as the best car buying experience I have had in nearly forty years of buying cars. From the first moment my wife and I set foot in the sho Katz ranks as the best car buying experience I have had in nearly forty years of buying cars. From the first moment my wife and I set foot in the showroom, we were treated warmly and quickly developed an excellent rapport with Marty. It was clear that his goal was to ensure that we were well informed and that we made a decision that would satisfy us; not simply to make a sale. Marty's knowledge of the company and of the product line showed his passion for cars in general and Cadillac in particular and engendered a high level of confidence. After Marty guided us through the specific model and option selection, working with the finance staff was also a very positive experience. Pricing and finance were open, honest and transparent processes; if all dealerships worked in a similar manner, US auto sales would surge. I'm not sure if auto companies are aware of just how many potential purchases are lost each year to people's aversion to auto dealers, but it is very significant. However, unlike just about every previous car purchase that I've made, this transaction left me satisfied about the economic terms and about the process of arriving at that end result. During the weeks between ordering the car and delivery, Marty kept us informed of the timetable; we always felt well informed. Delivery of the vehicle was simply a continuation of the same warm, friendly, and knowledgeable relationship. Marty made sure that all of the car's many features were explained and he never rushed, even though I tend to slow down any such process with extraneous questions and comments - he is a true professional and a great representative of the Cadillac as the standard bearer of the US auto industry. Because of the manner in which we were treated by Marty and the rest of the staff, we will return as customers to Cadillac, to Coulter, and specifically to Marty Katz. More
by GermanS
Employees Worked With
Marty Katz
February 23, 2013
The experience I had at Coulter is world class! Glenn and Rick were the best sales person and finance person combo I have worked with in years. The price and quality of the vehicle I bought was outstanding! Rick were the best sales person and finance person combo I have worked with in years. The price and quality of the vehicle I bought was outstanding! Glenn got me a very good deal and he was very professional and courteous. It was a pleasure working with him and sharing stories. Rick was also very professional and worked with me on a good rate for my GAP insurance and loan interest. He was also a pleasure to talk with about many things. Please share my positive experience with them and let them know I appreciate working with them. Thanks. Marc W. Jorgensen More
by marcwj15
Employees Worked With
Glenn Heiser, Rick Baena
February 20, 2013
I found the staff at Coulter Cadillac to be extremely helpful and customer oriented. I went in for an oil change and left with a new car! Imagine that.....and I owe it all to the excellent customer ser helpful and customer oriented. I went in for an oil change and left with a new car! Imagine that.....and I owe it all to the excellent customer service and sales assistance provided by Cassidy Cavin and Paul Glans. To say they embody the term, "dynamic duo" doesn't do them justice!!! They were the epitomy of a fun and relaxing car purchase experience and even took it in stride when I changed my mind and exchanged the car a day later for an upgrade. What an amazing group of people to meet and work with during the car buying experience. Thanks and Great Job Coulter Cadillac! More
by karenmullenix
February 18, 2013
I purchased a used vehichle from Coulter cadillac and had alot of proplems getting some things repaired Until I was introduced to Ed Stralko who with grace and respect and knowledge listened to my proplem an alot of proplems getting some things repaired Until I was introduced to Ed Stralko who with grace and respect and knowledge listened to my proplem and repaired the proplem in record time and did so with grace which is rarely seen anymore. I would not hesitate to bring my vehichle back to him for anything.My only wish would be that the rest of my experience with the used car dept. went as well Robert Gandy More
by gt5002101
Employees Worked With
Edward T. Stralko II
February 18, 2013
From the minute we walked onto the lot, the entire staff was friendly and extremely helpful. I have spoken very highly to everyone who will listen about my fabulous experience in purchasing my new car from was friendly and extremely helpful. I have spoken very highly to everyone who will listen about my fabulous experience in purchasing my new car from Coulter Cadillac! More
by hlynn
Employees Worked With
Edward T. Stralko II
February 17, 2013
Alan has sold us 4 cars (3 Cadillacs). This last time, we had to track him down because he moved dealerships. As always, he is kind, thorough, but never pushy. Fantastic to work with; he was extremely helpfu had to track him down because he moved dealerships. As always, he is kind, thorough, but never pushy. Fantastic to work with; he was extremely helpful setting everything up in the cars and making the experience less stressful. More
by Suzpowell
Employees Worked With
Allen Hall
February 16, 2013
Cassidy Cavin was like a 'breath of fresh air'; she was bubbly, friendly, informative, helpful and very enthusiastic. She listened to everything that we needed. This was her first car sale and we she was bubbly, friendly, informative, helpful and very enthusiastic. She listened to everything that we needed. This was her first car sale and we were thrilled to be part of her future success! Thank you, Cassidy John and Barb Wray Chandler, Arizona More
by bwray
Employees Worked With
Cassidy Cavin
February 10, 2013
I live near Salt Lake City and this was my first time buying a car online that I hadn’t seen. Glenn was very helpful in the process and very responsive. He was easy to work with and made the whole buying buying a car online that I hadn’t seen. Glenn was very helpful in the process and very responsive. He was easy to work with and made the whole buying experience enjoyable which is not something I have ever encountered in purchasing a vehicle before. I am very pleased with my new vehicle and want to thank Glenn and the whole team for making this happen for me. I would definitely consider working with Coulter Cadillac for future vehicles. More
by studoggs
Employees Worked With
Glenn Heiser
