Coulter Cadillac Buick GMC

We had a very good experience in purchasing our pre-owned Acura MDX and trading our MDX at Coulter Cadillac. The staff was very friendly, accomodating with good salesmanship while not being pushy or overly Acura MDX and trading our MDX at Coulter Cadillac. The staff was very friendly, accomodating with good salesmanship while not being pushy or overly aggressive. Bill Jurczak was our primary contact who we negotiated the deal with, but we also were supported by Dennis Starks and Mike Kemp (for Contract/Financing). Mike Kemp, convinced me to purchase an extended warranty, which I typically do not consider. The car we purchased was of top condition, even though mileage was a little higher than I preferred and was presented as advertised. Also we appreciated the value received for our Trade-in. I have already mentioned to friends and neighbors the great service we recieved. We also like the fact that this dealership is in Central Phoenix and close to where we live downtown. More

Allen Hall was the most helpful, patient, and honest salesman I have had the pleasure of working with. I told him exactly what I did and did not want and he made sure I was taken care of well beyond wha salesman I have had the pleasure of working with. I told him exactly what I did and did not want and he made sure I was taken care of well beyond what I ever could have expected. He told me the pros and cons which most salesman would not be so forthcoming with. He gave me peace of mind and made my car buying experience enjoyable. I would advise everyone I know to work with Mr. Hall. The dealership had such a large variety of colors, interiors, and models. Having such a variety made it much easier for me to pick my perfect car. Besides buying an amazing car, I gained a great friend. More

My wife and I visited Coulter a year ago and met Dean Cooper. Even though we were just looking and not sure we'd be buying at that time Dean took the time to educate us regarding the cars we were interes Cooper. Even though we were just looking and not sure we'd be buying at that time Dean took the time to educate us regarding the cars we were interested in and did not try and close us. When we decided to buy this time we looked at several cars at several dealers and were about to buy a used Cadillac Sports Wagon from Lund but decided to visit Dean and see what Coulter had to offer before making our decision. Even though he was busy waiting to close one deal and delivering another he again took the time to update us on our options at Coulter and introduced us to John Harrell who showed us your used car stock. When we didn't find anything we liked he searched other locations and found the car we eventually bought that was just taken in as a trade in. He arranged for the car to be brought to the Camelback location until we could see and test drive it. Once we agreed to purchase we had a very pleasent financing experience with Rick Beana, no hard sell on add ons, a completed the entire transaction in a couple of hours on New Years eve. I compliment your dealership on hiring such professional and customer service oriented people.As a person who grew up in a family that owned six Chris-Craft dealerships from the 1930s to the 1980s and who started out in the family business I'm probably more farmiliar than most with the challenges in creating such a positive culture and retaining the best people. I would recommend Dean and your team to anyone looking to buy. More

Best auto experience to date and i have been buying or leasing cars for over 30 years. Allen Hall was a true professional, but a gentleman with an acute sense of propriety! Trey leasing cars for over 30 years. Allen Hall was a true professional, but a gentleman with an acute sense of propriety! Trey More

From the minute I walked in to the dealership I was greeted with a smile by Jeff and made to feel at home. We walked the lot looking for the car I wanted and established a good rapport. When I was re greeted with a smile by Jeff and made to feel at home. We walked the lot looking for the car I wanted and established a good rapport. When I was ready to buy he had Paul get involved and Paul made things happen quickly--which I liked. Finally Rick handled the financing easily and quickly too. I got what I wanted and am looking forward to driving my new car. More

Since 1998 I have purchased 8 vehicles from Coulter Cadillace--7 Cadillacs and 1 Oldsmobile. The main reason I keep coming back to Coulter is due to the incredibly knowledgeable, efficient, personable Cadillace--7 Cadillacs and 1 Oldsmobile. The main reason I keep coming back to Coulter is due to the incredibly knowledgeable, efficient, personable and dedicated salesperson, Dureen Olson. Notwithstanding the exceptional quality of the Cadillac product, and the fine management and operation of the Coulter Cadillac dealership, Ms. Olson is the primary reason I choose to do business with Coulter. She is outstanding in understanding what the customer wants and clearly explaining the choices in vehicles, options, financing, etc. to make the buying process as easy as posssible. I have NEVER been disappointed in the total customer service provided by Dureen. I plan to remain a customer of Coulter Cadillac for many years to come. More

This is a little late but wanted to add this , I purchased my car in October the Salesman Derek was great it all started out in back and forth emails and then I had a chance to get into see him. Eve purchased my car in October the Salesman Derek was great it all started out in back and forth emails and then I had a chance to get into see him. Everything was pretty simple and straight forward I was in at 9am out buy around 1pm in my new car.. The one part of the fianance that I didn't care for was the extended warranty I felt that was a little pressured and I ended up buying something that I didn't feel that I should have.. Anyways not to much longer after buying the vehicle I really didn't care for the car, it was about a month and a half maybe.. Anyways I contacted Derek told him what I wanted to do and that I was not happy in the vehicle and wanted out and into something else... Well I gave him an email with the vehicle that I wanted and asked him to see what he could do.. So I waited.......and waited..... yep still waiting.. I left a few more emails that he never replied to , a few phone calls that he never returned etc... well I finally got him and he assured me that he could help and we could do something and he appoligized said he was busy etc etc etc... well as of today 12-26-2012 he has never contacted me back again ever... A week before this email I went to Bill Luke Dodge and traded the car in for the same exact car that I asked Derek to help me to obtain.. If you rated me today I would give you a (1) on everything except price thats a (4)I will never do business with Coulter Cadillac again, I should have just went back to Bill Luke in the first place, I have always had a solid deal with them and they are a great and easy company to deal with that keeps a promise when they say they are going to help... More

No nonsense dealership. Large selection of cars, up No nonsense dealership. Large selection of cars, up front with the price, agressive and fair pricing. Very agreeable sales person and finance person No nonsense dealership. Large selection of cars, up front with the price, agressive and fair pricing. Very agreeable sales person and finance person. Things were exactly as stated in advance. No surprises. I do not understand why my comments have to exceed 25 words. My experience with Coulter has been expedient. This should be too. More

This was the best experience we have ever had buying a new car, I usually don,t go with him together a new car cause it takes hours and hours and this time it was straight out .. Told her what we wanted, new car, I usually don,t go with him together a new car cause it takes hours and hours and this time it was straight out .. Told her what we wanted, how much and the first offer was right on. More

I have known Allen Hall on a casual basis for several years. If you know Allen you know he is in automobile sales. He is a professional and proud of the service he provides. When my old car quit and wa years. If you know Allen you know he is in automobile sales. He is a professional and proud of the service he provides. When my old car quit and was uneconomical to repair, I wen to Allen at Coulter Cadillac. I gave him a summary as to what I wanted and some financing targets I had in mind. Allen ask a few clarifying questions and took me to the new car storage area. He showed me three different vehicles which met my criteria. After I selected the car I wanted, we went to Allen's office and worked out the price and financing arrangements with the help of Paul Glans. Due to a scheduling problem on my part I could not take delivery of the vehicle for a couple of days. Allen made arrangements so that I was not out of a car for this period of time. Allen listened to what I wanted and did not try to upgrade me or try to sell me something I was not interested in. The whole experience was hassle free, pleasant and I got what I wanted on my terms. I drove away happy in a new GMC Terrain. I highly recommend Allen Hall if you are interested in a new car. Paul Glans works well as a team member with Allen on the pricing and financing details. More