Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coulter Cadillac Buick GMC
Phoenix, AZ
2,212 Reviews
Coulter Cadillac Buick GMC is a third generation, family owned and operated dealership and is the oldest Cadillac dealer in Arizona. Selling and servicing Cadillac’s since 1923. As a 16 year winner of the distinguished Mark of Excellence "Platinum Performer" award, we promise the best purchase and service experience anywhere. Our company has sold and serviced more Cadillac vehicles than any dealership in Arizona, and ranks in the top 50 in the U.S. There is a reason why Coulter Cadillac-Buick-GMC remains the dealership of choice for three and four generations of luxury car buyers: Coulter employees are dedicated to making every customer a part of the Coulter family for their car-buying life.
We invite you to come to our dealership and let the Coulter team show you the way the car-ownership experience is meant to be. We believe everyone deserves to enjoy the Coulter experience. No matter where you live in the valley...Phoenix, Mesa, Tempe, Gilbert, Scottsdale, Sun City or Sun Lakes...and all points in between...we're just minutes away!
Coulter Cadillac-Buick-GMC. A name you can trust.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,212 reviews
March 13, 2025
Fantastic selection of cars, helpful and knowledgeable staff and an overall amazing experience. We have now bought two cars from here and won’t consider going anywhere else to shop! staff and an overall amazing experience. We have now bought two cars from here and won’t consider going anywhere else to shop! More
by courtneyball
March 04, 2025
From my first phone call to the dealership, and meeting our Salesman, Bill Durst, we had an extraordinary buying experience. We came from to Coulter from another dealership where they had little product our Salesman, Bill Durst, we had an extraordinary buying experience. We came from to Coulter from another dealership where they had little product knowledge and were unable to help us. Bill found our dream ride in his inventory, and worked together with us to make the sale happen. At first the finance companies quoted a high interest rate. Bill did not accept the rate that was quoted, and fought for us with his GM, bringing the rate down to an acceptable level. He was able to answer to our satisfaction all of our questions and eased our doubts. He never asked us or pushed us for the sale, but he had the right car at the right price, and earned our business. It was amazing to see all the awards above Bill's desk which were well earned with years of experience and customer service. We highly recommend Bill and his sales team at Coulter Cadillac! More
by rayvmillers
March 03, 2025
A Journey to Exceptional Customer Service From Disappointment to Delight My first visit to Coulter was a bit disappointing due to poor customer service. However, I am not one to give up easily. I Disappointment to Delight My first visit to Coulter was a bit disappointing due to poor customer service. However, I am not one to give up easily. I decided to share my experience with the management team, hoping for a resolution. To my surprise, they were very receptive to my feedback and encouraged me to give them another try. Determined to give Coulter another chance, I returned for a second visit. It was during this visit that I truly experienced the exceptional customer service that Coulter is renowned for. From the moment I walked in, I could see the difference. The staff was attentive, friendly, and genuinely interested in helping me find the right vehicle. Nicholas Lopez, in particular, stood out. He handled my case with the utmost professionalism and care. Nicholas understands the importance of follow-through and follow-up, ensuring that I was satisfied every step of the way. His dedication to providing great customer service restored my faith in Coulter. I am now a proud owner of another GMC Canyon from Coulter, marking my second purchase with them. The entire process was smooth, efficient, and most importantly, pleasant. Nicholas's efforts did not go unnoticed, and I am grateful for his assistance. Thank you, Nick, and thank you, Coulter, for proving once again why you have the best customer service in the industry. My journey from disappointment to delight is a testament to your commitment to customers. More
by HJFSR1
Employees Worked With
March 02, 2025
I retired from the Car Business after 20yrs. I contacted Coulter asked for a Sale Mgr. Kyle Stevens handled my Sale via Phone, we purchased sight unseen. Kyle was very professional, respecful an I contacted Coulter asked for a Sale Mgr. Kyle Stevens handled my Sale via Phone, we purchased sight unseen. Kyle was very professional, respecful and courteous. After we agreed on terms he asked Andrew to reach out and set a time for delivery. Arriving we were greeted by Andrew and we spent over 2hrs going over our NEW to us Certified Pre-Owned 2022 XT6. Very knowledgeable, professiona and courtesy. We then were welcomed by "Will" in Finance he answered all our questions disclosed everything properly and I purchased a 72/72 GMP Ext Svc Contract. Ther entire experience could not have been any better, thank you so much. Yvette & Willie Lass More
by willie.mitm
February 27, 2025
Our third purchase at Coulter. Professional sales staff (Dureen Olson was great to work with/really knows her Buick/Cadillac products. Sam in the service department is great. Hi Professional sales staff (Dureen Olson was great to work with/really knows her Buick/Cadillac products. Sam in the service department is great. Highly recommend Coulter (dealership is over 100 years of age in Phoenix) More
by XT4
February 24, 2025
Special shout out to Luis Aziles for helping me with my rental car return and being super kind and understanding of the situation. He was a life saver and very professional and kind! rental car return and being super kind and understanding of the situation. He was a life saver and very professional and kind! More
by nsdelong
February 24, 2025
A bit of a scheduling mixup. Nick L stepped in and made it a great day. He brought me back for a complete tutorial the next day. Very helpful Nick L stepped in and made it a great day. He brought me back for a complete tutorial the next day. Very helpful More
by tom.harwood
Employees Worked With
February 20, 2025
We had an excellent experience purchasing our new Cadillac. Everyone were professional, friendly and made the process easy. We have shared our great experience with our friends and have highly recom Cadillac. Everyone were professional, friendly and made the process easy. We have shared our great experience with our friends and have highly recommended Coulter Cadillac. More
by Suekloever
February 13, 2025
Was in and out. I got what I came for and left with a great deal. I got what I came for and left with a great deal. More
by chelseycarr55
February 13, 2025
They were great at Coulter Cadillac! Our Salesman, Bill Durst, was fantastic! Will in Finance was great, too! We love our new car! Our Salesman, Bill Durst, was fantastic! Will in Finance was great, too! We love our new car! More
by Kathy
