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Coulter Cadillac Buick GMC

Phoenix, AZ

4.8
2,280 Reviews
Coulter Cadillac Buick GMC is a third generation, family owned and operated dealership and is the oldest Cadillac dealer in Arizona. Selling and servicing Cadillac’s since 1923. As a 16 year winner of the distinguished Mark of Excellence "Platinum Performer" award, we promise the best purchase and service experience anywhere. Our company has sold and serviced more Cadillac vehicles than any dealership in Arizona, and ranks in the top 50 in the U.S. There is a reason why Coulter Cadillac-Buick-GMC remains the dealership of choice for three and four generations of luxury car buyers: Coulter employees are dedicated to making every customer a part of the Coulter family for their car-buying life. We invite you to come to our dealership and let the Coulter team show you the way the car-ownership experience is meant to be. We believe everyone deserves to enjoy the Coulter experience. No matter where you live in the valley...Phoenix, Mesa, Tempe, Gilbert, Scottsdale, Sun City or Sun Lakes...and all points in between...we're just minutes away! Coulter Cadillac-Buick-GMC. A name you can trust.
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1188 E Camelback Road

Phoenix, AZ

85014

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Showing 2,280 reviews

July 01, 2026

Worked with Bradley Lopez on purchasing a new 2026 Cadillac. He was very professional and arranged a great deal. He took his time with us explained all the option’s, colors and interior. It was great More

by Mlonghi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bradley Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2026 -

Coulter Cadillac Buick GMC responded

Thank you for this review and your business. Bradly does a great job for us and truly cares about his clients. We appreciate you! Paul Glans GM

June 20, 2026

I recently purchased a new vehicle from Colter Cadillac, and I want to thank Tony for providing outstanding service throughout the entire process. He was professional, knowledgeable, and made everything eas More

by Hughes.liz07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2026 -

Coulter Cadillac Buick GMC responded

Thank you very much for taking the time to write this review. Tony is a great guy; I'm pleased that your experience was outstanding. We appreciate you. Kind regards, Paul Glans GM

June 18, 2026

Purchasing my first electric vehicle was a big step, and while the delivery of my new Cadillac Lyriq had a few unexpected hiccups, what truly impressed me was how Coulter Cadillac handled the situation. Ir More

by bmendiv47
Recommend Dealer
Yes
Employees Worked With
Paul Glans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Reighard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Daub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Verdugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Trautmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2026 -

Coulter Cadillac Buick GMC responded

Brian, Thank you for your business and for kind words. I really you appreciate that you took the time to write this review. It means a lot to me and team. Paul Glans GM.

June 14, 2026

Amazing customer service! We will be back to buy another car. Felt like a car buying should feel! More

by coldhart71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Donenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Roulier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2026 -

Coulter Cadillac Buick GMC responded

Thank you for your business and your review. We appreciate you. Paul Glans GM

June 13, 2026

The best dealership experience I’ve ever had! Everyone was so much kinder and was much more helpful than at other dealerships I’ve dealt with in the past! More

by tjrossi22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brock Roulier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2026 -

Coulter Cadillac Buick GMC responded

We really appreciate your kind words and your business. Thank you, Paul Glans GM

June 12, 2026

Tony is the man. He made sure i was being taken care of from starting to end. He was really easy to work with and his service was exceptional. More

by AG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Brock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Roulier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Solomon Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2026 -

Coulter Cadillac Buick GMC responded

Thank you for this review. Paul Glans GM

June 12, 2026

Tony worked tirelessly to provide us with the smartest options for our situation. We walked away with a car we love and a payment we can afford! More

by gmrossi1523
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2026 -

Coulter Cadillac Buick GMC responded

Thank you, we appreciate you. So happy that you are happy with your purchase. Kind regards, Paul Glans GM

June 08, 2026

Alan Lopez will take great care of your needs and answer any questions you have. More

by 12peel.energy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brock Roulier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Lopez
Jun 08, 2026 -

Coulter Cadillac Buick GMC responded

Thank you for this review. We are fortunate to have Alan Lopez on our Team!!!! Your business is appreciated. Paul Glans GM

June 07, 2026

We recently purchased a vehicle from Coulter Cadillac, and the experience was outstanding from start to finish. My family has purchased several vehicles through Paul Glands over the years, and he conti More

by Jalintowler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dureen Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Glands
Jun 08, 2026 -

Coulter Cadillac Buick GMC responded

Jalin, Thank you for taking the time to write this review It's been my pleasure dealing with you and your family over the years. Please reach out if anything is needed. Kind regards, Paul Glans GM

May 21, 2026

Extremely disappointing experience at Coulter GMC. I’ve purchased many new vehicles in my life and consider myself an informed consumer, and this dealership seemed very unhappy that I understood the n More

by jasonbartels91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joseph Augusta
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan in finance- 1 star. Sales gm John Doe - 4 star
May 21, 2026 -

Coulter Cadillac Buick GMC responded

Hi Jason, I have left a couple messages to speak with you about your experience with us. I am sorry that you're experience here wasn't up to the Coulter standard we strive to achieve. We would love to earn your business and make this right for you. I have reviewed the structure of the purchase that was proposed and it just looks like that we weren't able to meet your needs. Unfortunately, we can't make every deal that comes through the door. We do try and make sure that we can accommodate everyone's needs and requests, but we cannot always make it make business sense. If you would like to review this with me in more depth, I would be happy to do that with you. We appreciate the opportunity to earn your business. I'm sorry I didn't get the chance to meet you. Kind regards, Paul Glans GM

May 22, 2026 -

jasonbartels91 responded

Thank you for the response, Paul. I did receive the voicemails, and I want to clarify that my concerns were never about being “unable to make a deal” or expecting something unreasonable. My issue was with the lack of transparency throughout the process. The truck I originally came to see suddenly became unavailable during my appointment, while I was steered toward a lesser-equipped truck at a similar price point. The advertised rebates and financing offers also changed once we sat down, which felt misleading. In addition, I was presented with nearly $2,000 in add-ons that were described as effectively mandatory, including nitrogen-filled tires, KeyFetch, tint, and other products I never requested. When I questioned them, I was told, “This is what we do when we sell vehicles.” What concerned me most was the financing conversation. I was told by the salesperson, finance manager Ryan, and management that 5.75% through Global was the “best rate available.” However, after checking myself, I discovered I could apply directly through Global Credit Union and receive a lower 5.5% rate, along with GAP coverage for substantially less than what was being presented in the dealership. During the process, the statement was also made that “if you don’t sign with us, we’re going to do the deal,” which gave the impression that I would not be allowed to purchase the truck unless I agreed to finance through the dealership at the higher rate being presented. That is difficult to understand as a customer. Why would a dealership not want its customer to receive the best possible rate available, whether through the dealer or directly through the lender itself? Instead of helping the customer secure the best overall deal, the experience felt centered around maximizing add-ons and financing profit margins. To be clear, I was not asking for anything unrealistic. I simply wanted a straightforward purchase agreement consisting of: • Advertised vehicle price • Tax • Title/registration • Standard documentation fee No forced add-ons. No inflated products. No games. Consumers should not have to fact-check every number during a vehicle purchase just to feel comfortable moving forward. Unfortunately, experiences like this continue to reinforce the negative reputation many dealerships struggle to overcome. I appreciate the response and wish your dealership the best moving forward.