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Coulter Cadillac Buick GMC
Phoenix, AZ
2,212 Reviews
Coulter Cadillac Buick GMC is a third generation, family owned and operated dealership and is the oldest Cadillac dealer in Arizona. Selling and servicing Cadillac’s since 1923. As a 16 year winner of the distinguished Mark of Excellence "Platinum Performer" award, we promise the best purchase and service experience anywhere. Our company has sold and serviced more Cadillac vehicles than any dealership in Arizona, and ranks in the top 50 in the U.S. There is a reason why Coulter Cadillac-Buick-GMC remains the dealership of choice for three and four generations of luxury car buyers: Coulter employees are dedicated to making every customer a part of the Coulter family for their car-buying life.
We invite you to come to our dealership and let the Coulter team show you the way the car-ownership experience is meant to be. We believe everyone deserves to enjoy the Coulter experience. No matter where you live in the valley...Phoenix, Mesa, Tempe, Gilbert, Scottsdale, Sun City or Sun Lakes...and all points in between...we're just minutes away!
Coulter Cadillac-Buick-GMC. A name you can trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,212 reviews
July 30, 2021
My 1st XT6 special ordered loaded. We couldn't decide on monochrome emblems. Bill D was our salesman and said they could put on when car arrives from factory. The service dept. used a METAL SCREWDRIVER ap monochrome emblems. Bill D was our salesman and said they could put on when car arrives from factory. The service dept. used a METAL SCREWDRIVER apparently to pry off the hatch emblem, 2nd row bucket seat has deep dimples in back rest, broke the clips for the inside panels o hatch around window, huge gouges on edges which were then blotted with lumpy paint, gray smears on driver and 2nd row bucket seat and absolutely heartbroken. I have dated pictures to show and also sent to salesman since I was crushed they damaged my new car. Did I mention they had 10 days before we were back in town to do the exchange of emblems?? Dealership had car for 7 days, only fixed 1 panel click and not both. Paint has dirt and bumps in it which isn't hard to see. Now, they want it back again to repaint, recover seat since that didn't come in yet and finish clips on panel??? My heart is saying NOT to let them touch this car again - More
by KIM
Employees Worked With
Michael He did not offer a last name
July 21, 2021
Bill Durst help me with my vehicle purchase, and Sarah Burt with finance. My shopping experience was pleasant, they provided excellent customer service from beginning to end. Excellent job by these emplo Burt with finance. My shopping experience was pleasant, they provided excellent customer service from beginning to end. Excellent job by these employees. Paul Glans inttoduced himself and thanked me for my business. More
by shervan42
July 16, 2021
We bought a certified pre owned Escalade from Coulter, our second one and had the best experience. Payton helped us every step of the way and even a couple months after the sale has continued to answer an our second one and had the best experience. Payton helped us every step of the way and even a couple months after the sale has continued to answer any questions I have !! Payton made the experience a great one and we will continue to use Coulter for our future purchases. Thanks again !! Rob and Summer Taylor More
by Summer
Employees Worked With
Payton Gildea
July 10, 2021
Mark Owens is a fantastic resource, answering all my questions, getting me a great deal, and finding me my dream car. Thanks again for everything! questions, getting me a great deal, and finding me my dream car. Thanks again for everything! More
by Taryn
Employees Worked With
Mark Owens
July 05, 2021
We just purchased our second car from Bill at Coulter and it was a great experience and we love our new XT4! Thanks Bill. Everyone should have such a easy and enjoyable car buying experience. it was a great experience and we love our new XT4! Thanks Bill. Everyone should have such a easy and enjoyable car buying experience. More
by Tandrews10
Employees Worked With
June 30, 2021
My experience here was very positive. My salesman Andrew was professional, personable, very informative and friendly. Andrew answered all my questions, it assured me I was at a good dealership to purchase m was professional, personable, very informative and friendly. Andrew answered all my questions, it assured me I was at a good dealership to purchase my first vehicle. More
by alexiahlt
Employees Worked With
June 30, 2021
Excellent buying experience. Thank you Bill Durst. Transaction for a brand new Escalade couldn't have been better. I highly recommend!! Transaction for a brand new Escalade couldn't have been better. I highly recommend!! More
by natekpierson
Employees Worked With
June 26, 2021
Bottom line - this was a great car buying experience. The sales consultants that my wife and I dealt with, Mark Owens and Payton Gildea, were a pleasure to work with. Knowledgeable, friendly, honest an The sales consultants that my wife and I dealt with, Mark Owens and Payton Gildea, were a pleasure to work with. Knowledgeable, friendly, honest and NOT PUSHY. The finance guy, Dave Smoker, also did a super job. Payton especially went that extra mile. He was able to pull together the fact and figures that I was looking for (I'm a picky guy) in the leasing of our new Buick Envision. Payton was also able to find the exact car (trim, options, interior and exterior colors) as our choice was not in current inventory at Coulter. This had to be one of the least painful car buying experiences I have had in many, many year. Thank you Coulter Buick - GMC - Cadillac. More
by Mr. & Mrs. S.
Employees Worked With
David Smoker, Mark Owens, Payton Gildea
June 21, 2021
My sales representative, Dureen Olson, was wonderful start to finish. She listened to me, answered questions and found me the perfect car. I have purchased several vehicles during the years, she was unq start to finish. She listened to me, answered questions and found me the perfect car. I have purchased several vehicles during the years, she was unquestionably the best person I have ever dealt with. More
by qvcsue
