Coulter Cadillac Buick GMC

Professional Grade Sales I was in the market of purchasing a newer pre-owned SUV and found a CPO 19' GMC Yukon Xl Denali I liked at a reasonable price on Car Gurus, located at I was in the market of purchasing a newer pre-owned SUV and found a CPO 19' GMC Yukon Xl Denali I liked at a reasonable price on Car Gurus, located at Coulter Cadillac in Phoenix. I gave them a call and spoke to Jon Bierd who verified that they still had the vehicle in stock. I told him I would be there in an hour an he said he would have it ready. After driving through 5 o'clock traffic on the eve of Thanksgiving I arrive at Coulter Cadillac and thought to myself that this better be worth it. I met with Jon, who is a really nice gentleman, and he immediately shows me the major features of the vehicle. I have done my research on this and other comprabable GM vehicles and can attest that he already had knowledge of this vehicle, it's history, and existing warranty. Great initial impression! After about 5 minutes of a vehicle orientation we were off on a REAL road test in my opinion. We went right out onto the highway in heavy traffic at night which really gave me a taste of the acceleration, braking, and collision avoidance features, and then finished with surface street driving. I was not unfamiliar with driving a large vehicle as I was planning to trade our trusty 2010 Chevrolet Suburban. Once we get back to the dealership we head in to negotiate numbers, which is the most displeasing part of buying a vehicle. Jon presented the same price listed online, which was a good indicator, and also explained a dealer installed glass breakage warning system that was not already disclosed. When I questioned this, Jon was very receptive and explained if it was a deal-breaker he would work with me. I was very pleased with Jon's attention to my concerns and requests. Next we discussed my trade-in. The number that Ryan the Finance Manager provided was below what I was looking for, so I countered, and they came back with a much better offer, which was a good indicator to me that they were willing to do fair business. Unlike the "No Bull" dealership with pushy tactics! That's a whole different story. Anyway, now we move onto Sarah who is working my financing. Sarah was a pleasure to deal with, even with the Renault trade-in blooper! She provided straight forward numbers, which eventually got me into this vehicle. Overall Coulter provided a professional, low pressure, and pleasant atmosphere for purchasing a vehicle. More

Everything’s was great. Fast easy and very helpful in every way. Our sales rep was very quick on looking for the vehicle we wanted. every way. Our sales rep was very quick on looking for the vehicle we wanted. More

NEW CAR Bill Durst was my salesman he was very helpful and kindly answered all my questions. They offered us something to drink while we waited very nice. Bill Durst was my salesman he was very helpful and kindly answered all my questions. They offered us something to drink while we waited very nice. More

Great quick and easy Bill was excellent. Very helpful and answered all of my questions. If you need a Cadillac see bill he will take care of you. Thanks again Bill was excellent. Very helpful and answered all of my questions. If you need a Cadillac see bill he will take care of you. Thanks again More

You know how you dread buying a car like going to the dentist? Well this was absolutely the best experience I have ever had. They made us so comfortable and at ease. So simply done. Super friendlypeople dentist? Well this was absolutely the best experience I have ever had. They made us so comfortable and at ease. So simply done. Super friendlypeople all around and everyone was smiling and happy to help. I would highly recommend them. It just couldn’t have been better! AMAZING!!! More

NOW THAT WAS A GOOD DAY! Mark paved the way for easy lease of 2020 GMC Terraine! Paul brought us in and Sarah saw us out with gusto! Mark authentic, warm company as we shared Mark paved the way for easy lease of 2020 GMC Terraine! Paul brought us in and Sarah saw us out with gusto! Mark authentic, warm company as we shared his space for duration of sale. Lucky for us we got a GREAT deal on a much nicer vehicle than we are used to. Call Coulter home for this family in the future. .Thank you for a great first time Coulter experience .Thanks for the call Paul with our hands free system on the way home with new vehicle! Barbara and David Palmer More

A pleasure to work with. Coulter Cadillac was a pleasure to work with during my recent purchase of a new Escalade. Bill Durst and Paul Glans were great to work with. They foun Coulter Cadillac was a pleasure to work with during my recent purchase of a new Escalade. Bill Durst and Paul Glans were great to work with. They found me the exact vehicle I was looking for and were very fair during the transaction. More

The best car buying experience I’ve ever had! I am not a fan of buying a car from a dealership, though I’ve never done it any other way. I considered buying a car with one of the online services, I am not a fan of buying a car from a dealership, though I’ve never done it any other way. I considered buying a car with one of the online services, but ultimately decided I wasn’t comfortable with that because I wanted to see the car I was buying. Plus, I read a whole bunch of horror stories (i.e. flooded cars that are never reported as such, cleaned up and resold). i just felt safer going to a reputable dealer. Robby was fantastic from the start. I never felt a single ounce of pressure, which was important to me. He answered all of my questions, didn’t harass me when I needed a couple of days to think it over, and gently checked in with me a few days later - the perfect amount of follow up and attention.He made the process easy and seamless, and even threw in a couple of corny jokes to keep us entertained. He’s a true professional in every sense of the word. In fact, I would use that word to describe every person who we came into contact with, from the finance guy to the manager. Thanks guys! It was truly a great experience. More

Best experience purchasing a car! And we have bought many vehicles over the years, as we are Baby Boomers! Bill Durst is very friendly, educated about the vehicles, easy to talk to and And we have bought many vehicles over the years, as we are Baby Boomers! Bill Durst is very friendly, educated about the vehicles, easy to talk to and he really listens. The purchase was seamless and fun, like buying a new vehicle should be like, but is usually difficult. Bill was not pushy and said right off do you like to save money? Yes, who doesn’t. Well I can save you a bunch by selling you one of our Demo vehicles. And we purchased the Demo, love it and saved a ton of money too! Go see Bill Durst and drive away in a beautiful new vehicle with money in your pocket! Thank you Bill! Susan Maher and Joe Udvare More

Coulter Cadillac I enjoyed my experience with the staff at Coulter Cadillac. Bill Durst did a great job in explaining the process and got me on the road in a short amo I enjoyed my experience with the staff at Coulter Cadillac. Bill Durst did a great job in explaining the process and got me on the road in a short amount of time. More