Coulter INFINITI

I have been coming to the SE Coulter Infinity dealership for approximately 1 1/2 years and each visit has been relaxing and enjoyable. Car maintenance used to be a chore for me, but it has surprisingly beco for approximately 1 1/2 years and each visit has been relaxing and enjoyable. Car maintenance used to be a chore for me, but it has surprisingly become a pleasure with Scott Shaffer, my service writer, as my go to person for all my car maintenance needs. He has patiently guided me along the way and has consistently taken excellent care of my needs in a respectful and considerate manner. He even takes the extra time to answer all my questions and concerns and I tend to have many. The customer service I receive is always respectful, helpful and relaxing. Thank you! More

Very customer oriented. Clean waiting area with snacks provided. Car was left in good clean condition. Clean waiting area with snacks provided. Car was left in good clean condition. More

The service needs attention. ...the work that was completed the SECOND time around was good. A few key words that were told to me...where is my car-use your key if you don't see ...the work that was completed the SECOND time around was good. A few key words that were told to me...where is my car-use your key if you don't see it! Why didn't you look at the entire system- not my job...I fixed what you brought it in for. I had to pay $425 for a rental car and got horrible communication not once but twice when my car was ready. I had to pay for poor communication. I can't recommend this dealership for anything. If you would like to hear the entire story, you can call me 3129337024 More

Kody was so rude. Ignored me when i came into his office to pick up my car. Told me I should have waited in the lobby because he was on the phone . Excuse me? This is Ignored me when i came into his office to pick up my car. Told me I should have waited in the lobby because he was on the phone . Excuse me? This is the office I came to when i dropped off my car. and tried to charge me almost 5000 even though I only needed an extra battery. The WORST so called customer service ever!!!TAKE YOUR MONEY ELSEWHERE!! More

Todd is awesome prompt, effective and very courteous I really enjoy having him and he is a real pro really enjoy having him and he is a real pro More

I always have a great experience at this dealership. I take my car there for all services. The service is great, prompt, and I feel like they have my best interest in mind when it comes to the work my c I take my car there for all services. The service is great, prompt, and I feel like they have my best interest in mind when it comes to the work my car needs. More

Great service by Dayana. Provided Uber ride to and from leadership. This survey takes too long. Make it short and sweet. Provided Uber ride to and from leadership. This survey takes too long. Make it short and sweet. More

Excellent service! Parts came in quickly and I received a call letting me know. Would definitely recommend this dealership! Parts came in quickly and I received a call letting me know. Would definitely recommend this dealership! More

Horrible experience. They are dishonest and the salesman I was working with made an inappropriate comment about my husband and I being able to afford a new car since we d They are dishonest and the salesman I was working with made an inappropriate comment about my husband and I being able to afford a new car since we did not have any kids. What?! He tried to clean it up and said "just kidding." He knew it was inappropriate. Later in the visit, he mixed me up with another customer and wasn't sure what I was looking for. Huh? After my experience I had 3 other people call me about the car. Isn't there a tracking process for customers? Furthermore, I was lied to about the length of time the car was on the lot. Two weeks is what I was told. It was on the lot for 3 months. To the GM- Don't worry, I am not trying to hide behind the computer. I tried to call and ask for "the GM". Instead, I was sent to the exact salesman I was trying to avoid. Do better. More

This is the best dealership ever! ! My wife and i even take our Nissan Murano and Honda Ridgeline there for our oil changes! Excellent work and the best carwash ever. Mike will take ca ! My wife and i even take our Nissan Murano and Honda Ridgeline there for our oil changes! Excellent work and the best carwash ever. Mike will take care of you and make you feel very welcomed! More