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Countryside Nissan

Countryside, IL

4.7
1,989 Reviews
Countryside Nissan located in Countryside, Illinois is proud to be one of the premier dealerships in the area. We are proud to be a nine time winner of Nissan's Owner First Award of Excellence for Customer Service. That's every year since the award's creation! From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Continental Nissan a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Nissan, you've come to the right place.
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5750 South La Grange Road

Countryside, IL

60525

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Showing 1,989 reviews

December 31, 2024

We love the team at Countryside Nissan. Our family has been with them over many years and with several cars. More

by HOUSEOPOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Countryside Nissan responded

Thank you, HOUSEOPOWER! We love your continued support and appreciate your kind words!

December 30, 2024

Service was done in a reasonable time frame, BJ kept the price affordable. My last visit I had the other tie rod replaced. If possible, I would like to have the same technician work on my vehicle. Thanks More

by shooptennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Countryside Nissan responded

Thank you, shooptennis! We appreciate your 5 STAR rating and review.

December 27, 2024

They ask questions and heard all my concerns. They made sure I was getting the best serves. More

by jimenez-ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garland
Dec 28, 2024 -

Countryside Nissan responded

Thank you, jimenez-ortiz! We appreciate that you took the time to share about your experience!

Dec 29, 2024 -

Countryside Nissan responded

Thank you, jimenez-ortiz! We appreciate that you took the time to share about your experience!

December 26, 2024

It was a great experience. .they had alot of patience ..first time getting a brand new car..love it.. More

by bjlegner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Ippolito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Countryside Nissan responded

Thank you, bjlegner! Congrats on your first new Nissan!

December 26, 2024

Salesperson was great but the rest was a mess. Wanted car title under a business but had trouble getting the credit report through so did my personal info. They knew I wanted it on the business an More

by EXLGYMOFIL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim Duda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Countryside Nissan responded

EXLGYMOFIL, we're sorry you're not happy with the titling and tax issues. We hope you understand we have no control over the state requirements for such items. Titles always have to match the lending paperwork, or the lender will not fund the loan. We're glad you liked your sales person and certainly hope you'll understand our team can't override the state or lender requirements. IF you'd like to pay cash we can send in the paperwork to the state any way you'd prefer.

December 25, 2024

I called to schedule an appointment on Saturday 12/21/24 at 9am. I was told there were no available appointments for this day. The woman who answered the phone proceeded to offer me an appointment for the n More

by mccalistermichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cinthya Bautista
2.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Countryside Nissan responded

mccalestermichelle, we're sorry that there was a disconnect between our online scheduling system and the instore calendar. As you'd imagine the person accepting the phone calls doesn't decide if we have room for the day, they are responding to the direction from the service team. Often when the 'walk-in' traffic exceeds the 'scheduled' traffic we can have a difference in the available slots for the day. We used to book heavy and then people complained that we were too slow. In any case we are very sorry that you are unhappy and hope you will give us another chance to earn your business.

Dec 27, 2024 -

Countryside Nissan responded

mccalestermichelle, we're sorry that there was a disconnect between our online scheduling system and the instore calendar. As you'd imagine the person accepting the phone calls doesn't decide if we have room for the day, they are responding to the direction from the service team. Often when the 'walk-in' traffic exceeds the 'scheduled' traffic we can have a difference in the available slots for the day. We used to book heavy and then people complained that we were too slow. In any case we are very sorry that you are unhappy and hope you will give us another chance to earn your business.

December 25, 2024

ALways received excellent service, they kept me informed every step of the way. Job was completed in less time than promised! More

by atrilla1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Countryside Nissan responded

Thank you, atrilla1!! We are so pleased to know everything went well!!

December 24, 2024

The whole experience was good. Very helpful and friendly staff, Mike and Ed were excellent and made the process smooth and efficient. More

by mkelly1144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Doerge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Countryside Nissan responded

Thank you, mkelly1144!!! We appreciate your 5 STAR rating and the kind words for Mike & Ed!

Dec 27, 2024 -

Countryside Nissan responded

Thank you, mkelly1144!!! We appreciate your 5 STAR rating and the kind words for Mike & Ed!

December 23, 2024

Always fast, friendly service. Never have to wait. Video clip of what the tech serviced is nice. More

by Todd S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Countryside Nissan responded

Thank you, Todd S. The videos are very popular and we're happy you had a good experience!

Dec 27, 2024 -

Countryside Nissan responded

Thank you, atrilla1!! We are so pleased to know everything went well!!

December 23, 2024

Efficient and careful service. BJ does a very nice job. It is annoying to have to give 15 words. More

by lesliesemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Countryside Nissan responded

lesliesemail, Enough said. THANK YOU!

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