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4,687 Reviews of Courtesy Acura - Service Center
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January 20, 2021
Professional, friendly, informative and not intimidating. Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, intimidating. Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, More
by rogerbiddison
Verified CustomerEmployees Worked With
January 19, 2021
I appreciate your assistance in finding the issues with my car. It had become very frustrating to drive. Also appreciate how clean it was when I picked it up as I had driven in a very dirty car! my car. It had become very frustrating to drive. Also appreciate how clean it was when I picked it up as I had driven in a very dirty car! More
by KAY6
Employees Worked With
Malachi Endley
January 19, 2021
Great service and professionalism as I've come to experience each and every time I have to stop in! They took my unique situation with the electronics going out and handled it with great care and qui experience each and every time I have to stop in! They took my unique situation with the electronics going out and handled it with great care and quickness. Thank you! More
by CODYGUMZ
Employees Worked With
Michael Osborne, 5 stars
January 19, 2021
They were very fast and efficient they return to my vehicle in great condition and they helped with the problem that I wasn't even scheduled for vehicle in great condition and they helped with the problem that I wasn't even scheduled for More
by jcasson71
Employees Worked With
January 18, 2021
Went great was pleased they did oil change and 15000 mile service they had loaner car that I could use for the day all went smoothly. service they had loaner car that I could use for the day all went smoothly. More
by KT.SULLY
Employees Worked With
January 18, 2021
Everyone I encountered was very helpful, nice and informative. Thank you for all your help. Again thank you for everything. Having chocolate waiting for me was awesome. informative. Thank you for all your help. Again thank you for everything. Having chocolate waiting for me was awesome. More
by dpankonien
Employees Worked With
Michael E Osborne
January 16, 2021
Although the receipt shows an oil change it and the other fluids were not topped off. My husband had to add the fluids. So Angry! fluids were not topped off. My husband had to add the fluids. So Angry! More
by lenicelarry
Employees Worked With
January 15, 2021
Everyone is very kind and helpful at Courtesy Acura. However, when I take my car in for service and repair- I need things to be handled correctly, not kindly. I was in for a 30K service and had to retur However, when I take my car in for service and repair- I need things to be handled correctly, not kindly. I was in for a 30K service and had to return a week later for a more major repair. The rep was at first scheduling my repair around his schedule- he'd be out at a conference for many days- instead of on mine. Finally I asked if another rep could handle the repair and it was only then set at my convenience. I should not have had to come up with that suggestion. I received MANY texts over the next days about my upcoming repair appt and that "all the parts are in". When I came in for the repair, I received a text very shortly after dropping my car off that the parts were in fact NOT in and would have to be overnighted. They had over 5 days to get the parts and get this right the first time. I had to cancel another appt I had for the car and rearrange my schedule due to this. I did have a nice loaner car for 2 days- hence the 2 stars. When I picked up my vehicle, before I even drove off, the "WASHER FLUID LOW" warning light came on! Seriously- after a 30K, over $1000 3.5 hour service that I just had the week before? Also, my custom tire valve stem cover for the tire that they were specifically working on at the 30K service was missing. I asked the repair rep to maybe just check if it was found. It was not- fine- but when he reported back he had the nerve to say "the service tech thinks maybe the car came in without it". No- I don't think so and even if you think that- keep that to yourself. Maybe provide me with an extra/spare valve stem cover- that would be true customer service!! These are small things- but if these things were not handled correctly- what else on my vehicle was not done right? More
by KAC3674
Employees Worked With
Mike Osbourne, Matt Sheridan
January 15, 2021
We've taken our Acura to this location several times now and continue to get the best customer service and service on our car. The repairs took less time than I was afraid it would and the same day! Highl and continue to get the best customer service and service on our car. The repairs took less time than I was afraid it would and the same day! Highly Recommended! More
by GMA2CUTIES
