Courtesy Acura - Service Center

Amazing Customer Service For 14 years, I have had all my service work done at Courtesy Acura. I have always been impressed with their customer service. My most recent experie For 14 years, I have had all my service work done at Courtesy Acura. I have always been impressed with their customer service. My most recent experience was with Micheal, who was outstanding. He explained exactly what services I needed and why. And when I told him that I didn't want a particular service, I didn't feel the least bit pressured. As always, I was kept informed of the progress and my car was freshly washed and ready on time, as promised, and I received a follow-up call the next day. From start to finish, Courtesy Acura excels in taking care of their customers. More

Another successful visit Everyone was great! Kayla was great to work with and the techs didn’t give up. They found the issue in my car and fixed it with no problem! Thank you Everyone was great! Kayla was great to work with and the techs didn’t give up. They found the issue in my car and fixed it with no problem! Thank you More

Fantastic Customer Service A couple years ago I was getting work done on my car for another issue. As they were wrapping up that service, I got a call saying my oil pump needed A couple years ago I was getting work done on my car for another issue. As they were wrapping up that service, I got a call saying my oil pump needed to be resealed. Well, almost two years later (oops) I finally scheduled a time to get the work done. I dropped off my car pretty early in the morning, and Alec was my Service Advisor. I was given a loaner vehicle, and later in the day Alec called to confirm the diagnosis of my car. He also told me a few other issues that he noticed, but gave me his personal recommendation on what he would do if it was his car. From the beginning Alec was friendly, customer service oriented, and overall made my experience with Courtesy Acura great. Should I need any other work done on my vehicle in the future, I know I can count on Alec to help me out. More

Regular oil change and maintenance Everything was great! Only small issue was it took an hour and 45 minutes. Kayla was great. She took care of me and kept me updated while I waited. Everything was great! Only small issue was it took an hour and 45 minutes. Kayla was great. She took care of me and kept me updated while I waited. More

Professional, knowledgeable, and very courteous service! I've been taking my 2006 MDX to Courtsey Acura since I bought my vehicle in 2009. I may spend a little more than going to another repair shop but I fe I've been taking my 2006 MDX to Courtsey Acura since I bought my vehicle in 2009. I may spend a little more than going to another repair shop but I feel respected and appreciated as a customer which you don't often get these days at other places of business. That is a biggie with me! And of course I trust their mechanic's because of the quality of their work. It's just nice to have an established relationship with the folks at Courtesy! We appreciate it! More

Waiting was painless and comfortable My car needed a scheduled service and I chose to wait while the service was performed. Alec was efficient and very pleasant to work with. His quote an My car needed a scheduled service and I chose to wait while the service was performed. Alec was efficient and very pleasant to work with. His quote and time estimate was right on. The waiting area was comfortable and passed quickly as I watched Fixer Upper on tv. Alec kept me updated on the progress of my service. He even checked my car's past services to find that I had purchased my tires at Courtesy so that reduced my total charges. I drove off saving money and within the time frame I had allotted. My morning continued without a hitch due to the efficiency of Courtesy Acura. Thank you. More

excellent Met all expectations, on time. Loved that they washed the car and cleaned the inside too! Was given a loaner car and everything was made easy. Met all expectations, on time. Loved that they washed the car and cleaned the inside too! Was given a loaner car and everything was made easy. More

Vanessa doesn't return voicemail messages or emails Had my car in for service in December which included loading the new Navigation disc. I was told the data was bad on one disc and they called and orde Had my car in for service in December which included loading the new Navigation disc. I was told the data was bad on one disc and they called and ordered a new disc to be sent to me. When the new disc never arrived, I called and left VMs and sent emails to Vanessa asking her about the disc. My VMs and emails were never returned. I ended up calling the Acura Navigation Center myself and after two phone calls and a couple of hours on the phone I got a supervisor today who is finally indicating they will Fed Ex the new disc. Fingers crossed that this happens. Vanessa at Courtesy Acura Littleton was not helpful at all with this issue. More

Great experience for MDX service Competitive pricing, did not try to up sell services. Honored coupon to help reduce final cost. Completed earlier than promised. Friendly atmosphere a Competitive pricing, did not try to up sell services. Honored coupon to help reduce final cost. Completed earlier than promised. Friendly atmosphere and quality work. Loaner vehicle was as requested and was a pleasure to drive. More

Everything was wonderful. Connor is the best Great service by Connor and his team! You feel like you’re their only customer! My car was ready on time all washed and looking good. I always feel s Great service by Connor and his team! You feel like you’re their only customer! My car was ready on time all washed and looking good. I always feel satisfied with Courtesy Acura! More