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4,794 Reviews of Courtesy Acura - Service Center
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December 14, 2018
horrible service management and customer care My 1st service appointment on 11/27/2108 canceled at 7:04am, about 2hours before my appointment because they did not have a loaner car available. So I My 1st service appointment on 11/27/2108 canceled at 7:04am, about 2hours before my appointment because they did not have a loaner car available. So I had to reschedule it a week later. My 2nd service appointment at 9am on 12/5/2018 was confirmed by the service manager Conner a day before, but they called me again at 7:13am on the appointment day and canceled it due to the same reason from the last week. I was upset and asked them to offer me something reimbursing my inconvenience. The person who called asked his manager, and offered me $15 service coupon. I felt like the value of their reputation or caring for their customer is only $15. Due to its cheap offer, I refused their offer and notified them that I will report to Acura head quarter for their poor service. After hanging up the phone call, I changed my another schedules since I would not go the area where the dealership locates, then I emailed Conner to explain what happened. He offered me still to come for my original appointment then he would get me a loaner car. Since I changed my another schedules, I was not able to go there. However it was another unfortunate that their service department did not try hard for me and simply canceled my appointments twice while Conner was able to get me a loaner car. On my 3rd appointment, I was stupidly expected that they at least mention for the previous incidents and apologize my inconvenience, but did not happen at all. Moreover the loaner car that I got on my 3rd appointment still had child car seat on the back, probably forgotten by the previous customer. It seems like they do not even take a look at the car before giving out. I thanked God it was just car seat but not hazardous object. More
by kyusok99
Verified CustomerEmployees Worked With
Connor Thomas
December 14, 2018
Professional. Ready for me when I arrived. Alec has my car ready for me when started. He noticed that my tire was missing the Acura logo cap, and he found a replacement. Service above and bey Alec has my car ready for me when started. He noticed that my tire was missing the Acura logo cap, and he found a replacement. Service above and beyond. More
by WONDERTIN
Employees Worked With
Alec Ernce
December 14, 2018
Courtesy Acura rates a-one The staff at Courtesy is by far the best that I have ever dealt with. They're always helpful and willing to go that extra step to make the experience The staff at Courtesy is by far the best that I have ever dealt with. They're always helpful and willing to go that extra step to make the experience of spending money for servicing my car a lot less painful! I have purchased my last 2 Acuras from Courtesy because of the staff at Courtesy and reccomend anyone needing to buy or repair an Acura look no further than Courtesy! More
by JMHAY1377
December 14, 2018
Happy Customer As usual greatly satisfied with service and use of loaner vehicle. Keep up the great work you have been doing for all these years.😋😋😋 All is 5?? As usual greatly satisfied with service and use of loaner vehicle. Keep up the great work you have been doing for all these years.😋😋😋 All is 5?? More
by MRYAN0321
Employees Worked With
Connor Thomas
December 13, 2018
Awesome as always I brought my car in for an alignment. I used the valet service which is awesome. They came and picked up my car and left a loaner car. The Valet was o I brought my car in for an alignment. I used the valet service which is awesome. They came and picked up my car and left a loaner car. The Valet was on time and very friendly. Great service offered by Courtesy. I found out Michelle is back, who helped service my car from when I started coming to Courtesy over 7 years ago. Michelle always explains what needs to be done and makes sure it gets done. She offers fantastic customer service. More
by redklein
Employees Worked With
Michelle in Service
December 13, 2018
Mixed experiences My first experience here for an oil change under the maintenance program was great. I also had a good experience when a tire was low and they put air My first experience here for an oil change under the maintenance program was great. I also had a good experience when a tire was low and they put air in the tire and washed the car out of courtesy. However, when it became clear that I had To possibly get the tires replaced, the quote I received was for a different tire than I actually got. Tires are fine, but I expect correct information up front. And I expect that to be pointed out and explained to me upon checkout. The appointment took over 2 hours for tire replacement. Way too long. My husband found Mike challenging to communicate with during the process. Then, the morning after getting the new tires, I noticed a large amount of grease on all 4 tires. No one bothered to clean it off. I had to back to get it cleaned off. I expect much more from a dealership when I paid over $50k for a car. The person who helped me by cleaning off the tires was the bright spot in this experience. I wish I could remember his name. More
by JackieB
December 12, 2018
These guys feel like Family Alec, Connor, Lou, and the rest of the Courtesy Acura Team took care of all of my needs with complete honesty, respect, and professionalism. This sin Alec, Connor, Lou, and the rest of the Courtesy Acura Team took care of all of my needs with complete honesty, respect, and professionalism. This single attribute is why I drive over three hours to see them. It's also the reason why I cannot fathom why I'd buy or care for a vehicle anywhere else. Thanks to all of you for all that you do. I believe that karma will move your lives in a sweet and epically unimaginable way. More
by TYLER.ASPEN
December 12, 2018
Recall repair for airbag Repairs were done quickly and efficiently for an airbag recall. Car was clean and ready to go at the end. Good waiting room and an offer of a loaner i Repairs were done quickly and efficiently for an airbag recall. Car was clean and ready to go at the end. Good waiting room and an offer of a loaner if needed. More
by BOB.LYTLE
Employees Worked With
Matt Sheridan
December 12, 2018
Awesome service! Price was high I thought...but I’m not an expert on prices of parts, labor. Vanessa was great!! Kept me informed through the process & worked with m Price was high I thought...but I’m not an expert on prices of parts, labor. Vanessa was great!! Kept me informed through the process & worked with me with my busy schedule More
by JOYGINSBERG
Employees Worked With
December 12, 2018
B16 Service Visit It was a great experience from easy drop off, to getting me in a loaner, to getting status updates throughout, to pickup when requested. Thx Matt! It was a great experience from easy drop off, to getting me in a loaner, to getting status updates throughout, to pickup when requested. Thx Matt! More
by sar266
Employees Worked With
Matt Sheridan
