Courtesy Buick GMC

I had an excellent experience buying my new Buick Encore. The salesman, Steve was very easy to work with from beginning g to end. Everyone at the dealership was great! The salesman, Steve was very easy to work with from beginning g to end. Everyone at the dealership was great! More

Terrible Experience. Do NOT take your car here for repairs. My car broke down and I had it taken in to this dealer for repairs. First off, it took them like 4 days to even figure out what was wrong with it. And My car broke down and I had it taken in to this dealer for repairs. First off, it took them like 4 days to even figure out what was wrong with it. And then when they did, they told me that the car needed a new thermostat and water pump, totaling roughly $1,150. That was already a little more than the trade-in value, but it was near the holidays and I needed my car back ASAP so I could get back home. Two days later, the car broke down again. Absolutely nothing was fixed. I had it taken back, and they told me that the car needed a new radiator, which would have been an additional $850. So by this point, the cost of repairs was well over the trade-in value, and $1,150 went down the drain after driving the "fixed" car for 48 hours and then the car breaking down again. So then I had to schedule a one-way flight home and get a new car at a dealership near my hometown over Thanksgiving break (I found better deals there for the make & model than here in Louisville). This entire process took about 3 weeks, I lost $1,150 and never got my car back. I cannot stress this enough: do NOT go here for repairs. More

Mickey was a great salesman they gave me the best price and they had the most options available for the top of the line vehicles . Thank you and they had the most options available for the top of the line vehicles . Thank you More

Great deal and Great service Great deal and great service. Mickie Hendrick is the man! Had an issue with bad key fob, but it was taken care of promptly. Couldn't be happier! Great deal and great service. Mickie Hendrick is the man! Had an issue with bad key fob, but it was taken care of promptly. Couldn't be happier! More

Excellent people, process, value and service. Our 2nd Buick Encore in 2 yrs. we have enjoyed all our encounters with the staff. Love that general mgr at front door Buick Encore in 2 yrs. we have enjoyed all our encounters with the staff. Love that general mgr at front door More

car buying I am a repeat customer for this dealership. Last car I bought previous to this one was a (2015) Buick Lacrosse was from this same location. I have de I am a repeat customer for this dealership. Last car I bought previous to this one was a (2015) Buick Lacrosse was from this same location. I have dealt with Steve Brinkhaus for my last 3 car buys. Steve is easy to talk to, answers my questions , and is helpful and knowledgeable about the product. I can call him about concerns or questions and he is always available to offer help. I appreciate his professional approach. More

Exceptional Customer Service Joe Heun provided exceptional customer service to me when I got my truck serviced. I have an extended vehicle protection plan, but failed to mention Joe Heun provided exceptional customer service to me when I got my truck serviced. I have an extended vehicle protection plan, but failed to mention that when I turned my truck in...no matter, Joe knew that and called them to get the pre-authorization for the needed repairs. I was not able to pick up my truck until after he had left for the day and only then realized my mistake. Had it not been for Joe, the repairs would have come directly out of my pocket. I truly appreciate him seeking them out and doing that for me. He was friendly, listened to my concerns, and made sure the repairs were done right. He is a great representative of the organization. Thanks Joe! More

Professional Truck was ready for delivery and detailed when I got there as promised. I left in my new truck just over an hour after showing my trade in to them. V Truck was ready for delivery and detailed when I got there as promised. I left in my new truck just over an hour after showing my trade in to them. Very satisfied with the staff at Courtesy. Everyone's experience buying a new car or truck should be this simple! More

wonderful I had a wonderful experience at Courtesy Buick GMC. I would recommend them to other Buick/GMC owners. The customer service rep was VERY professional. I had a wonderful experience at Courtesy Buick GMC. I would recommend them to other Buick/GMC owners. The customer service rep was VERY professional. It was a pleasure working with him. More

New car purchase at Courtesy of Buick GMC Courtesy Buick GMC was able locate the 2020 Buick I wanted, even with GM on strike. Highly recommend Steve Brinkhaus, a very experienced sales consult Courtesy Buick GMC was able locate the 2020 Buick I wanted, even with GM on strike. Highly recommend Steve Brinkhaus, a very experienced sales consultant who worked with us to get the vehicle we wanted at .more than a fare price. More