Courtesy Buick GMC - Service Center

Great Service Experience. I had an appointment for regular service maintenance on January 22, 2020. Caleb Clark was my service adviser. Caleb was great at getting my car in a I had an appointment for regular service maintenance on January 22, 2020. Caleb Clark was my service adviser. Caleb was great at getting my car in and out in a very reasonable amount time and I'll be returning to Courtesy Buick the next time I need service. Thanks everyone. More

Terrible Experience. Do NOT take your car here for repairs. My car broke down and I had it taken in to this dealer for repairs. First off, it took them like 4 days to even figure out what was wrong with it. And My car broke down and I had it taken in to this dealer for repairs. First off, it took them like 4 days to even figure out what was wrong with it. And then when they did, they told me that the car needed a new thermostat and water pump, totaling roughly $1,150. That was already a little more than the trade-in value, but it was near the holidays and I needed my car back ASAP so I could get back home. Two days later, the car broke down again. Absolutely nothing was fixed. I had it taken back, and they told me that the car needed a new radiator, which would have been an additional $850. So by this point, the cost of repairs was well over the trade-in value, and $1,150 went down the drain after driving the "fixed" car for 48 hours and then the car breaking down again. So then I had to schedule a one-way flight home and get a new car at a dealership near my hometown over Thanksgiving break (I found better deals there for the make & model than here in Louisville). This entire process took about 3 weeks, I lost $1,150 and never got my car back. I cannot stress this enough: do NOT go here for repairs. More

Exceptional Customer Service Joe Heun provided exceptional customer service to me when I got my truck serviced. I have an extended vehicle protection plan, but failed to mention Joe Heun provided exceptional customer service to me when I got my truck serviced. I have an extended vehicle protection plan, but failed to mention that when I turned my truck in...no matter, Joe knew that and called them to get the pre-authorization for the needed repairs. I was not able to pick up my truck until after he had left for the day and only then realized my mistake. Had it not been for Joe, the repairs would have come directly out of my pocket. I truly appreciate him seeking them out and doing that for me. He was friendly, listened to my concerns, and made sure the repairs were done right. He is a great representative of the organization. Thanks Joe! More

wonderful I had a wonderful experience at Courtesy Buick GMC. I would recommend them to other Buick/GMC owners. The customer service rep was VERY professional. I had a wonderful experience at Courtesy Buick GMC. I would recommend them to other Buick/GMC owners. The customer service rep was VERY professional. It was a pleasure working with him. More

Excellent customer service Great experience with great customer service, I took my truck in to get pampered, when they called me back to go get it, I was happy it was like I jus Great experience with great customer service, I took my truck in to get pampered, when they called me back to go get it, I was happy it was like I just bought it off the lot. It looked good and smelled awesome. More

Repeat Happy Customer In and out as expected and with just a few extra minutes I had a recall corrected that had not even been mailed to me yet. Done and on with life! In and out as expected and with just a few extra minutes I had a recall corrected that had not even been mailed to me yet. Done and on with life! More

Thank you Ryan Ritchey Ryan always goes beyond what is expected during a service visit. He makes sure all our needs are met. We are always more than happy with the results Ryan always goes beyond what is expected during a service visit. He makes sure all our needs are met. We are always more than happy with the results., It's easy to make an appointment so it's easy in and easy out. Because Ryan lives close to our house, he stopped by to tell us our car was ready and offered to take us to pick it up. That's above the call of duty and we appreciate it. More

Fast service Mr. Garret and Mr.. Ritchie was very professional in assisting me with getting my truck in for it's software updates. They had a rental waiting for me Mr. Garret and Mr.. Ritchie was very professional in assisting me with getting my truck in for it's software updates. They had a rental waiting for me to use as it was supposed to take 4 hours for the updates, it only took 3. I got in and out fast with no problems or hassles. More

Fresh battery gets me on the road in no time! Fabulous experience. Very knowledgeable and professional. I had a hard/non starting issue that was diagnosed as a bad battery. They also recommended s Fabulous experience. Very knowledgeable and professional. I had a hard/non starting issue that was diagnosed as a bad battery. They also recommended scheduled maintenance while I was there, in order to avoid having to make another follow up appointment. I appreciate that the work was completed very quick and that they were looking out for my time and my wallet. Great job! More

Friendly and helpful Joe was courteous and helpful. Out service was free due to recent purchase but I will probably continue using dealer services after our freebie is ove Joe was courteous and helpful. Out service was free due to recent purchase but I will probably continue using dealer services after our freebie is over. More