Courtesy Chevrolet

I've had 2 poor experiences while having my car serviced at Courtesy Chevrolet. The first time was while waiting for an oil change. I asked when I arrived how long it was going to take and was advi serviced at Courtesy Chevrolet. The first time was while waiting for an oil change. I asked when I arrived how long it was going to take and was advised approximately an hour and half. After about an hour I decided to step outside, where I happened to be able to view my vehicle on the lift with no one working on it. I waited outside for 45 minutes and no one touched my vehicle. I then searched out my service advisor and asked when it would be done. He looked and said it was completed. So basically they made me wait 45 minutes for no reason. I find it very rude of the service department to not value the customer's time. The second experience was also for an oil change. When they pulled my car up, I instantly noticed that my rear bumper was pulled off slightly and scrapes on the rear quarter panel. They did take it in for repairs and provide a rental car, but it was very upsetting that they would damage the vehicle and attempt to return it without advising me about it and hoping that I would not notice. More

My experience with Tim Jackson was great as usual. My issue is with the extra charges on my bill. I was charged $2.50 for an administration fee. What is that? I was charged $1.42 and the explanation issue is with the extra charges on my bill. I was charged $2.50 for an administration fee. What is that? I was charged $1.42 and the explanation is customer pay shop charge for repair order. What is that? Not only was I charged these crazy amounts, I was taxed on them. The amount is not the issue, but when did we start getting charged for admin fees and repair orders. Isn't that included in the warranty work and the labor charges we already pay? More

Eric Montano and everyone at Courtesy Chevrolet are extremely helpful and professional. Right down to the gentleman at the refreshment counter. For anyone looking for an awesome Chevrolet dealership extremely helpful and professional. Right down to the gentleman at the refreshment counter. For anyone looking for an awesome Chevrolet dealership this is the place! Thank you Eric Montano and Courtesy Chevrolet More

The reason I have given my the ratings of "5" across the board is that the customer service provided by James was phenomenal. He listened when I told him what I was looking for, it wasn't about " across the board is that the customer service provided by James was phenomenal. He listened when I told him what I was looking for, it wasn't about "the sale". James was friendly to not only myself, but my grandmother and daughter. He ensured that their needs were taken care of as well as mine. I was very pleased with my experience and the final price of my vehicle. Lucy was very nice and tried to do all she could do to explain the finance process and to get me the best pricing for what I could afford. My overall experience was great. I have been back a couple times since and still receive the same friendliness. Thanks James, you rock!! More

Took my Tahoe (that I bought from them a year ago, I could not be happier with it) for its first service today. The whole process went perfectly fine. They took my car on time, the waiting time was reas could not be happier with it) for its first service today. The whole process went perfectly fine. They took my car on time, the waiting time was reasonable, and Tim Jackson was extremely nice throughout the whole time I was there. I would definitely recommend anyone who needs a service, whether you have a Chevy or not, to take it here. Great guys! - Angel - More

I dropped by Courtesy Chevrolet without an appointment and was greeted by Jack Walker. We discussed the issues I was having and will return to address at a time that fits my schedule. I feel confident t and was greeted by Jack Walker. We discussed the issues I was having and will return to address at a time that fits my schedule. I feel confident that I will be taken care of with the utmost professional manner. More

My suburban check engine light went on and it was Saturday afternoon. I drove my car there and did not have a ride for me and my children and the rental car was closed for the day. Courtesy took my Saturday afternoon. I drove my car there and did not have a ride for me and my children and the rental car was closed for the day. Courtesy took my car and gave me a loaner vehicle for the remainder of the weekend. I was called on Monday and my car was ready for pickup either that evening or the next day, which ever worked better with my schedule. Courtesy made it very easy and it was an excellent service experience. More

From the moment I arrived at the dealership, the attention and courtesy received was fantastic. They made the deal fairly quickly without having to go back and forth, which to most car buyers is th attention and courtesy received was fantastic. They made the deal fairly quickly without having to go back and forth, which to most car buyers is the annoying part of buying a car, that wasn't the case at Courtesy. The time taken from start to finish was about 3 hours to delivery of the vehicle, which I thought was acceptable. The management staff came out to introduce themselves after the deal was made and in follow up stops at the dealership. More

Chris Estrada did a grate job making sure my car was taking care of got the old Chang said it's going to take two hr only took 1hr he was vary nice gentlemen and vary polite to other thank you ... taking care of got the old Chang said it's going to take two hr only took 1hr he was vary nice gentlemen and vary polite to other thank you ... More

I have been looking for a new truck for quite sometime and have had been frustrated with the whole sales process, Eric truly was a breath of fresh air. He took the time to explain everything and made sure and have had been frustrated with the whole sales process, Eric truly was a breath of fresh air. He took the time to explain everything and made sure he gave us every discount that was available to us. He was very knowledgable about the vehicle and made me feel very comfortable. The management was involved throughout the process and I could tell they truly cared. I knew I had a good deal when they explained my interest rate was better than I imagined. Thank you everyone at courtesy. More