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Courtesy Toyota of Brandon

Tampa, FL

Overview
Reviews
Vehicles
4.5
1,016 Reviews
Call Dealership (813) 739-7517

9210 E Adamo Drive

Tampa, FL

33619

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Showing 1,016 reviews

April 22, 2024

Great job getting my 1999 4Runner back in tip top shape, appreciate all the hard job and explaining my options to resolve the issues. Thanks Vincent and service technician Ryan for their expertise na d help More

by Sugarray60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep Vincent and service technician Ryan Heights
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Helpful
April 21, 2024

Took my vehicle in for maintenance they didn’t even rotate my tires. So I don’t really think they complete the maintenance they claim to. More

by Manders
Workmanship
Recommend Dealer
No
Employees Worked With
Sierra
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Apr 23, 2024 -

Courtesy Toyota of Brandon responded

Manders, Thank you for sharing your review. We're truly sorry to hear about your recent experience with our maintenance service. Ensuring that all requested services are completed to your satisfaction is our top priority, and we apologize for any oversight in failing to rotate your tires as requested. We would like to earn your trust back and invite you to please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

Helpful
April 20, 2024

Quick and excellent service. Ryan Messersmuth, as always, provides expertise in a pleasant manner. He has always been one of the main reasons I continue with this dealership. More

by Jim Moran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunny Varghese(Sunil)
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April 20, 2024

Excellent service as usual and exceptional service advisor in Abbas as he is always super courteous and helpful with all of the issues when I bring the vehicle in for service More

by MadMax67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbas in service 5 stars as always , Tommy Whelan
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April 20, 2024

Went in for oil change, tire rotation, wiper blades, and to clear a computer error message. Checked in by Nano. Told it would be 2 and a half hours, even though I had an appointment. He was able to speed More

by jbergmann7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nano
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Apr 23, 2024 -

Courtesy Toyota of Brandon responded

Thank you for sharing your review with us. We're sincerely sorry to hear about your disappointing experience during your recent visit to our service department. Your loyalty over the past 11 years and your trust in us mean a great deal, and we deeply regret that we fell short of meeting your expectations on this occasion. It's unacceptable that your requested services were not completed properly and that you had to make an additional trip to address the unresolved issues. We understand the frustration and inconvenience this must have caused you, especially on your day off. We would like to speak with you further about your experience. We will be contacting you, but you can also reach out to me, as well. Zack Kelley, General Manager, 813-246-3070

Helpful
April 19, 2024

Vincent in the service department is amazing! He always takes care of every issue and question I have. It's never a hassle getting my truck serviced. More

by p3fe8251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lopez
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Helpful
April 18, 2024

Professional, very helpful, courtesy and a pleasure to do business with. Highly recommend if you are looking for a vehicle. More

by rhbslb
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Raymond
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Helpful
April 15, 2024

Professional, friendly, caring. Kept me informed on all that was happening. Thank you very much, Ryan. More

by ggperez302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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April 15, 2024

Very good place to do business with and always give you the best work on cars More

by wilbertzuniga69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunny Varghese(Sunil)
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April 14, 2024

Great customer service ! Both times I had an appointment and Kevin- Service was great! Got in and out of courtesy Toyota within a few hours. Awesome work ! More

by matthewcwhite1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin- service
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