Courtesy Toyota of Brandon

Great Service About a week ago I went into Courtesy Toyota’s service department without a scheduled appointment. Even though the service department was short a tec About a week ago I went into Courtesy Toyota’s service department without a scheduled appointment. Even though the service department was short a technician that day, it did not take long for them to figure out how to squeeze me in. The Assistant Service Manager, Vincent, asked me if I was okay waiting since I did not have an appointment. Once I indicated that waiting was no problem, Vincent grabbed the bull by the horns and made me feel like I was the most important customer at the dealership and that my little car would be treated like a limousine. I went into the waiting area and poured a cup of coffee. Prepared to wait, I was only three sips into my coffee when Vincent came to advise me that my car was finished!! I have never received service like that at a dealership. Thank you Vincent, your service department shines! More

Very indiferents horrible customer service I was looking for a rav4 Sunnyl gave me a good price it beat the other ones but didnt want to help w finance because knew i had the cash to pay the ca I was looking for a rav4 Sunnyl gave me a good price it beat the other ones but didnt want to help w finance because knew i had the cash to pay the car fulled. The finance manager and him said no bank will give me credit even me giving $12000 down. Eat your heart out Sunnyl and staff. Brandon Honda gave me a lease on a 2018 CrV EX L now that is a car!!!!! Your incompetence lost you business More

Exceptional service Sunil was recommended to me by two people, so of course I had to meet him. He went above and beyond to take care of me and make sure I was 100% happy Sunil was recommended to me by two people, so of course I had to meet him. He went above and beyond to take care of me and make sure I was 100% happy with the vehicle I found. I will continue to go to Sunil and this dealership and make sure to let everyone know that if they want a great deal and great customer service to go and see him. More

Bad Customer Service If you are looking for great customer service and great prices, go someplace else... I would give them 0 stars.. Went over yesterday to buy a Sequoia If you are looking for great customer service and great prices, go someplace else... I would give them 0 stars.. Went over yesterday to buy a Sequoia and he left us there waiting rather than tell us that they didnt have any in their inventory. More

Wonderful Customer Service and Honest Sales person I had done my research and had gone to at least 3 other dealerships who were not honest nor helpful. II was so ready to give up when I called Mario I had done my research and had gone to at least 3 other dealerships who were not honest nor helpful. II was so ready to give up when I called Mario and told him what had happened, I told him what I was looking for and what price I wanted to pay. He said come over I will give you what you want and the payments you want. I was very impressed with Mario Canal, because he was so honest and did what he said he was going to do. I was so refreshing to see that there are some honest people left out there that still are ethical. I would recommend a friend or family to him. More

After a twenty year plus relationship with this dealership, I found out today that they sold me what I thought was a brand new set of Michelin LTX M/S2 tires for my Tacoma in January of 14'. Turns out the tires I found out today that they sold me what I thought was a brand new set of Michelin LTX M/S2 tires for my Tacoma in January of 14'. Turns out the tires had been sitting around since 2012 and now have dry rot and will need to be replaced soon, I'm in the last stages of the yellow warning chart now. Only 30K miles on them and they said there is nothing they can do for me and the dry rot is normal. Maybe this is normal and normal procedure for a car dealership but I thought I was buying brand new tires and I was not and they never said a thing to me, Sears clued me in and maybe just maybe two years would make a difference. It was in their Brandon shop just 4 weeks ago and had a tire rotation, they said nothing about any dry rot or that they would need replacing soon. If your thinking about buying something from this dealer, please think again, if this isn't deceptive, then I don't know what is. 20 years plus with these guys and this is how they will treat you. I am beyond discouraged and disappointed. That is the world we live in today, cheat your neighbor and customer. 😢 More

GREAT Service Harlold and his team are great, my brakes were making a funny noise his team had me in and out fast with new brakes. Great job Harlold my Tumdra drive Harlold and his team are great, my brakes were making a funny noise his team had me in and out fast with new brakes. Great job Harlold my Tumdra drives great Robert Moore Captain America Airlines More

25,000 mile I CAME IN AT 10:00AM FOR MY 25,000. THIS IS THE SECOND TIME I HAVE BEEN IN. LAST BEING IN JULY 2016. THE SERVICE HAS BEEN TERRIFIC! MY SERVICE WRITER I CAME IN AT 10:00AM FOR MY 25,000. THIS IS THE SECOND TIME I HAVE BEEN IN. LAST BEING IN JULY 2016. THE SERVICE HAS BEEN TERRIFIC! MY SERVICE WRITER IS GHANDI ABDALLSH, HE HAS BEEN EXCELLENT! More

thank you Rodney Fillers and Leo This week my wife and I went to your dealership as the first stop in our search for a new car. We met Rodney Fillers. Rodney was very professional, ve This week my wife and I went to your dealership as the first stop in our search for a new car. We met Rodney Fillers. Rodney was very professional, very courteous, and very helpful, especially after my wife decided that the car I had picked out ahead of time, (Camry SE), almost made her sick to her stomach. We continued to look and my wife found a Camry XLE, that she liked, however I felt that it might have been slightly out of reach for us. Rodney did not panic, took us out for a test drive, and my wife was hooked. The rest of the process was just as nice and easy, especially Leo in finance. Needless to say, we got an exceptional deal, and bought the car then and there. The only bad experience I had in this whole ordeal was calling the other two dealers in the area that I had made an appointment with, (to compare prices) in order to cancel the appointments. I shouldn't have bothered making those appointments. Thanks again, Rodney and Leo. A very satisfied customer, Rich and Veronica D. More

Service Department The service department treated me like i was a VIP during my recent oil change and tire rotation. My hats off to Mr. Lopez and Mr. DelaCruz, they hav The service department treated me like i was a VIP during my recent oil change and tire rotation. My hats off to Mr. Lopez and Mr. DelaCruz, they have set the bar high for others. Courtesy Toyota has done it right in my opinion. Thank you. More