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Courtesy Toyota of Brandon - Service Center

4.7

136 Lifetime Service Reviews

9210 E Adamo Drive, Tampa, Florida 33619

137 Reviews of Courtesy Toyota of Brandon - Service Center

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January 16, 2019

"Vincent Lopez thank you for kind service!!!"

- Toyota’s customer

Jan 15 2019 @ 10 am, RAV4 Maintenance Service appointment, agent: A. Garretson I arrived at Courtesy Toyota of Brandon-service and maintenance area at 9:55 a.m. 1st and 2nd valet parking guys were very nice and friendly and told me that an agent will be with me ASAP but Mrs A Garretson never showed up...??? Finally and after almost 15 min waiting an agent Mr Vincent López receives my car and very kindly took my data located the car in the system and directed me to the waiting room, in less than 1 hr I received an email and txt msg informing that the service and inspection were done and that additional services were suggested and if they agreed they needed my approval, he personally explained to me in detail about these additional services. Additional services were approved and performed, BTW thanks to the mechanics for the prompt service. THANK YOU VERY MUCH to Mr. Vincent López for your patience and professionalism!!! Attn Yazmín Canales

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Recommend Dealer
Yes
Employees Worked With
VINCENT LOPEZ
January 14, 2019

"60,000 mile maintenance "

- Brandon Girl

My service was completed as promised. It was the morning of the first day the dealership moved into their new service building. Everything went smooth and my service writer was great.

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Recommend Dealer
Yes
Employees Worked With
Roberto Castrodad
January 05, 2019

"Fast... great"

- Juan's

Fast... Great. I recommend the place. I could wait for my car. The service was done in about an hour; this includes planned service plus some other items.

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Recommend Dealer
Yes
Employees Worked With
. .
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Fausto Castrodad
Jan 09, 2019 -

Courtesy Toyota of Brandon responded

I am glad you enjoyed your experience at Courtesy Toyota of Brandon. I am happy to hear that our team was fast and great. Please let us know in the future what we can do to assist you further. Mike Schepise, General Manager

January 04, 2019

"Excellent "

- Mimi4

Very friendly and informative. She worked hard to get our car back to us as quickly as possible. When we approved having the taillight replaced she said she would do her best to have it ready by 6:30. We walked up and our car was pulling up at the same time completely finished. We did have to wait even 5 minutes. She was true to her word.

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Recommend Dealer
Yes
Employees Worked With
Angela Garretson
December 30, 2018

"Service "

- Joe rea

Angie was very helpful. My car was ready when she said it would be. I only go to angie. She will do what it takes to get my 4 runner serviced

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Recommend Dealer
Yes
Employees Worked With
Hank Keller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Angie
December 24, 2018

"Quick and Friendly Service"

- Dee

Needed an oil change before travel. Service was quick and staff was friendly. Charges were within reason. I am very thankful to the employees for working on Christmas Eve!

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Recommend Dealer
Yes
Employees Worked With
Mostafa Hassan
December 16, 2018

"Friendly quality work."

- precious

Friendly quality work. Good food, chicken yellow rice, beans plantains, free coffee. Good service, great atmosphere. Knowledgeable, courteous employees. Comfortable setting with TV and chairs.

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Recommend Dealer
Yes
Employees Worked With
Angela
Dec 17, 2018 -

Courtesy Toyota of Brandon responded

Thank you for your positive review of Courtesy Toyota of Brandon. We appreciate your business and I am glad that our team was friendly and provided good service. Please do not hesitate to contact us if we can be of any further automotive assistance. Mike Schepise, General Manager

December 16, 2018

"Very bad customer service "

- Dffo

I went for a simple 5k first service (this service doesn’t even include oil change) on my 2018 4Runner TRD off road. I requested a ride to the mall (5 minutes away from the Dealershi). They make me wait 2 hours before the shuttle arrived. They keep on lying about the shuttle arrival time. They use lame excuses such as they are busy, it’s Saturday, traffic is bad, etc. The true is that one of the driver was on vacation and they send the only one driver they have an hour away from the dealership to drop off a single costumer. They were unapologetic and rude. No comming back to this dealership ever again

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Recommend Dealer
No
Employees Worked With
None
Dec 17, 2018 -

Courtesy Toyota of Brandon responded

Thank you for sharing your review. I apologize for the miscommunication that occurred with our shuttle service and regret any inconvenience you experienced on our behalf. I would like to speak with you further and hopefully restore your faith in us. Please contact me at your convenience. Mike Schepise, General Manager, 813-580-5246

December 15, 2018

"Great "

- #1HappyCustomer

I was given a loaner car because of the wait time. Service was awesome and I received a complimentary car detail. I will not hesitate for the next service.

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Recommend Dealer
Yes
Employees Worked With
James kim
Dec 17, 2018 -

Courtesy Toyota of Brandon responded

Thank you for your positive review of Courtesy Toyota of Brandon. I am very pleased to hear that our team was awesome. Thank you for your business and we look forward to working with you again in the future. Mike Schepise, General Manager

December 15, 2018

"In and out"

- Jessica99davis

I made an appointment for server services to get done. They had everything ready to go, provided transportation for me to get home and picked me up when my car was done!

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Recommend Dealer
Yes
Employees Worked With
Harold
Dec 17, 2018 -

Courtesy Toyota of Brandon responded

Thank you for leaving a positive review of Courtesy Toyota of Brandon. Customer service is paramount, so I am happy to hear that our team had everything ready for you. We appreciate your business and if you need anything in the future, please make sure to let us know. Mike Schepise, General Manager

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