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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
253 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 253 reviews

May 21, 2025

Buying a truck from Covert was my first mistake. I bought a truck on the 8th of May however I have not received the truck two weeks later. The sales agent assured me multiple times that they would h More

by Nick F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Cabrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Covert Buick GMC Bee Cave responded

We hear your frustration, and I want to provide some transparency around the situation. The truck you purchased is still undergoing maintenance because it needed a new TCU (Transmission Control Unit). Unfortunately, the part has been backordered by the manufacturer, which directly impacts the timeline. We rely on the manufacturer for part availability, and while we were initially given an expected date, that date was later pushed back — something entirely outside of our control. We've been communicating with you with every update as soon as I receive it. As of now, the service department handling the repair expects the part to arrive by the end of this week (5/23), and once the repair is complete and the truck is returned, we’ll be ready to finalize delivery. Regarding the scratch, the truck was traded in with that blemish and we explained this to you as well at the time of purchase. We also understand your concern about the financing. You’re absolutely within your rights to use outside funding, In some cases, using a non-preferred lender can change certain deal figures, but that doesn’t change our commitment to helping you complete the process as smoothly as possible. Thank you again for your patience. I’m staying on top of every update and will reach out as soon as the truck is back and ready for you.

May 19, 2025

Jennifer was awesome. No pressure and genuinely customer focused. The dealership has a good variety of vehicles, and purchase was smooth/easy More

by CJackson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Kubly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025

Taylor is extremely knowledgeable when it comes to diesel trucks. Easy negotiation. Great Price. Excellent experience with finance. Love the new truck. More

by mike@xistexas.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the fantastic review! We’re thrilled to hear that you had an excellent experience at Covert Buick GMC Bee Cave and that Taylor’s diesel truck expertise helped make the process smooth and straightforward. From easy negotiations to a great price and a seamless finance experience—it sounds like everything came together perfectly! We’re so glad you’re loving your new truck, and we appreciate you choosing us. – The Covert Buick GMC Bee Cave Team

May 14, 2025

Wonderful experience! Taylor was incredible and he and the entire team including finance were amazing! More

by mkoshnick1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the wonderful review! We’re thrilled to hear that you had such a great experience at Covert Buick GMC Bee Cave. Taylor and the entire team, including our finance department, work hard to make every visit smooth and enjoyable—and it’s great to know they delivered! We truly appreciate your kind words and hope you’re loving your new vehicle. – The Covert Buick GMC Bee Cave Team

May 14, 2025

The staff was friendly, knowledgeable, and not pushy. They helped me find the perfect vehicle within my budget and explained all the features clearly. The paperwork process was smooth and efficient, and More

by Connor Campbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan, Brent
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the fantastic review! We’re so glad to hear that your experience at Covert Buick GMC Bee Cave was friendly, transparent, and hassle-free from start to finish. It’s great to know our team helped you find the perfect vehicle within your budget, made the paperwork process smooth, and provided a fair trade-in value. We truly appreciate your recommendation and are thrilled you're loving your new ride! – The Covert Buick GMC Bee Cave Team

May 14, 2025

Great experience with this dealership and personnel. Start to finish was easy, clearly communicated and the vehicle purchase was smooth. Staff and management are awesome to work with More

by Connor Campbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan, Brent
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the fantastic review! We’re so glad to hear that your experience at Covert Buick GMC Bee Cave was friendly, transparent, and hassle-free from start to finish. It’s great to know our team helped you find the perfect vehicle within your budget, made the paperwork process smooth, and provided a fair trade-in value. We truly appreciate your recommendation and are thrilled you're loving your new ride! – The Covert Buick GMC Bee Cave Team

May 12, 2025

Everything was spot on. Professional. The experience was everything I expected and more. Thank you Covert team. More

by DJBOSCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennent
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the great review! We’re thrilled to hear that your experience at Covert Buick GMC Bee Cave was everything you expected and more. Our team takes pride in delivering professional, top-tier service, and it means a lot to know we hit the mark. We appreciate your kind words and look forward to serving you again in the future! – The Covert Buick GMC Bee Cave Team

May 10, 2025

Chase and Hunter were extremely knowledgable about the product and willingly answered my questions. Both were very polite. More

by zebdiane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the kind review! We’re glad to hear that Chase and Hunter provided you with knowledgeable, polite, and helpful service during your visit to Covert Buick GMC Bee Cave. Our team is always here to answer questions and make the process as smooth as possible. We appreciate your feedback and hope you’re enjoying your new vehicle! – The Covert Buick GMC Bee Cave Team

May 10, 2025

Very professional and helpful sales men and financial advisors! They took the the time to meet the need and exceeded expectations! More

by RAYMOND.GABRIELJR85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Esquivel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the wonderful review! We’re thrilled to hear that our sales team and financial advisors at Covert Buick GMC Bee Cave were professional, helpful, and exceeded your expectations. Taking the time to truly understand and meet our customers' needs is what we strive for every day. We appreciate your kind words and are grateful for the opportunity to earn your business! – The Covert Buick GMC Bee Cave Team

May 07, 2025

Very helpful and friendly customer service and knowledgeable staff, will definitely send more customers you all way More

by gto_garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt also help us a lot when we took our vehicle for oil change, he was like Clark Kent very helpful and friendly and very powerful like Superman went above and beyond to make sure we were taken care of, 10 stars for Matt
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for the kind words! We’re thrilled to hear that you had a great experience with our helpful, friendly, and knowledgeable team at Covert Buick GMC Bee Cave. We truly appreciate your support and your willingness to send more customers our way—it means a lot to us! – The Covert Buick GMC Bee Cave Team

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