Covert Buick GMC Bee Cave

Covert Buick GMC Bee Cave responded

Reviews like yours are the reason we love what we do and we are so grateful you took the time to share such heartfelt words with us! Knowing that you felt genuinely cared for, both as a person and as a vehicle owner, means everything to our team because that warmth and attentiveness is something we pour into every single interaction here at Covert Buick GMC Bee Cave. We are so lucky to have such kind and caring people on our team and it is wonderful to know that came through clearly in your experience. Thank you so much for your trust and your kind words and we look forward to continuing to take great care of you and your vehicle for a long time to come!

Covert Buick GMC Bee Cave responded

Thank you so much for the high recommendation and for taking a moment to share your experience with us! There is nothing more satisfying than knowing a customer left with exactly what they were looking for, and hearing that Zack made that happen for you is something we could not be more proud of. That genuine commitment to listening to our customers and making sure they drive away happy is what Zack brings to the table every single day and it is wonderful to see it recognized. We will absolutely pass along your kind words to him because he truly deserves to hear them. Thank you for choosing Covert Buick GMC Bee Cave and we look forward to taking great care of you for many years to come!

Covert Buick GMC Bee Cave responded

Now that is one for the books and we are so grateful you shared this incredible story with us! Getting your loan finalized all the way from Brazil is a testament to just how dedicated Cole and Daniel are to making things happen for our customers no matter the circumstances, and we could not be more proud of them both. Cole's commitment to following up and fighting to get you the deal you need is exactly the kind of top tier service we strive for at Covert Buick GMC Bee Cave, and Daniel's ability to seamlessly handle the financing from across the globe is just remarkable. Thank you so much for your trust and patience throughout the process and welcome home! We truly look forward to taking great care of you for every purchase down the road.

Covert Buick GMC Bee Cave responded

Thank you so much for the kind words and for taking a moment to share your experience with us! Wonderful, quick, reliable, and easy to schedule are exactly the things we set out to deliver every single day because we know how valuable your time is and we never want the service process to feel like a hassle. We are so glad we were able to hit that mark for you and we are equally excited about the continued relationship ahead. Here at Covert Buick GMC Bee Cave we truly look forward to being your trusted home for everything you need for many years to come. Thank you for choosing us and we will see you next time!

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share such a thoughtful review and we are so pleased to hear that your experience checked every box! Good communication, fair prices, timely service, and easy scheduling are the four pillars we build every customer interaction around here at Covert Buick GMC Bee Cave, so knowing that Joe delivered on all of them means we are doing exactly what we set out to do. Joe is a true asset to our team and he will be thrilled to hear that his efforts made such a positive impression on you. We genuinely appreciate your trust in us and we look forward to continuing to provide you with the same great experience every time you need us!

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your feedback and we want to sincerely acknowledge how deeply frustrating and disappointing this entire experience has been for you. This is absolutely not the kind of review we ever hope to receive and we understand completely why you feel the way you do. Having a six figure vehicle out of service for an extended period of time with an unresolved outcome is not something any customer should ever have to endure and we genuinely empathize with the position you have been placed in. As our Service Director Eric has outlined, our team did advocate on your behalf for reimbursement and the final decision was ultimately made by GM and was outside of our control. We understand that explanation does not make the situation any less painful and we are truly sorry that the resolution did not reflect the effort and time you have invested. We value the long history your family has had with us and we regret that this experience has not lived up to the standard you deserved. We remain open and willing to assist in any way we can and hope you will reach out directly so we can continue working with you and GM to find a path forward.

Covert Buick GMC Bee Cave responded

What a wonderful review to receive and thank you so much for taking the time to share your experience with us! Hearing that Tey made every step of your purchase feel like a breeze while also being patient and attentive to your specific business needs is exactly the kind of feedback that makes us incredibly proud of the team we have at Covert Buick GMC Bee Cave. Tey has a remarkable ability to truly listen to his customers and tailor the experience to what matters most to them, and it is so rewarding to see that recognized. We will absolutely make sure he sees this because he deserves every bit of the praise. Thank you for trusting us with your purchase and we look forward to being here for you and your business for many years to come!

Covert Buick GMC Bee Cave responded

Thank you so much for taking the time to share your experience and we are so glad everything came together so well for you! Joseph is a fantastic member of our team and hearing that his professionalism, efficiency, and knowledge made such a positive impression is something we could not be more proud of. We also love that you enjoyed our waiting area because we put a lot of thought into making sure the time you spend with us is as comfortable and convenient as possible, whether that means staying connected with strong wifi or simply relaxing with a cold drink. It is the little things that make a big difference and we are thrilled those details stood out to you here at Covert Buick GMC Bee Cave. We look forward to welcoming you back whenever you need us!

Covert Buick GMC Bee Cave responded

Thumbs up right back at you and thank you so much for the kind words! We truly believe that no question should go unanswered and no concern should go unaddressed, so hearing that our team took the time to make sure you felt fully informed and at ease throughout the entire process is exactly what we strive for every single day at Covert Buick GMC Bee Cave. Being easy to work with and genuinely nice to every person who walks through our doors is something we take a great deal of pride in and it means the world to know that came through clearly in your experience. We appreciate you choosing us and we look forward to being here for you anytime you need us!

Covert Buick GMC Bee Cave responded

Thank you sincerely for taking the time to share such detailed and honest feedback with us and we are genuinely grateful that you did. We are pleased to hear that Matt made a positive impression with his knowledge and professionalism, and we are glad the loaner vehicle provided some convenience during this process. That said, we completely understand your frustration and disappointment, especially when it comes to a concern as significant as the infotainment system on an $80,000 vehicle. You deserve to have everything working exactly as it should and we are sorry that multiple visits have not yet brought you the resolution you need. Your feedback is not taken lightly and it will be shared with our team as a valuable reminder that there is always room to do better and push harder on behalf of our customers. We truly appreciate your patience and your willingness to keep communicating with us, and we remain committed to doing everything within our power to help get this resolved for you.