Covert Buick GMC Bee Cave

Covert Buick GMC Bee Cave responded

Thank you so much for your kind feedback. We are delighted to hear that Matt provided you with excellent service and that your experiences have been consistently positive, from purchasing your Buick to working with our service department. At Covert Buick GMC Bee Cave, we are committed to delivering the same high level of care and attention at every stage of ownership. We truly appreciate your trust and loyalty, and we look forward to continuing to take great care of you and your vehicle.

Covert Buick GMC Bee Cave responded

Thank you so much for the thoughtful review. We are glad to hear you had such a positive experience and that Matt Bennet took great care of you by getting your work truck back on the road quickly and making the parts and installation process as smooth as possible. It is also great to know you found the dealership clean and welcoming. At Covert Buick GMC Bee Cave, we work hard to provide efficient, reliable service that keeps our customers moving. We truly appreciate your feedback, including the note about the coffee machines, and thank you for choosing Covert Buick GMC Bee Cave.

Covert Buick GMC Bee Cave responded

Thank you so much for your continued loyalty and trust. It means a great deal to hear that this is your second vehicle with Chase and that you have chosen the Covert family so many times over the years. At Covert Buick GMC Bee Cave, we are committed to providing the kind of service and care that builds lasting relationships, and knowing we have earned a lifetime customer is incredibly rewarding. We truly appreciate your support and look forward to serving you for many years to come.

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We are very sorry to hear that the tire issue was not resolved and that you spent so much time waiting only to leave with the same problem. We understand how frustrating that must be, especially after being assured everything was taken care of. This is not the level of service or follow through you should expect. We appreciate you bringing this to our attention, and we regret the inconvenience and disappointment this caused.

Covert Buick GMC Bee Cave responded

Thank you so much for your wonderful feedback. We are delighted to hear that Kori made such a strong impression and was able to answer all of your questions while being so helpful throughout the process. At Covert Buick GMC Bee Cave, we are committed to providing attentive, knowledgeable service that makes every customer feel confident and well cared for. We truly appreciate your kind words and your support, and we are grateful for the opportunity to earn your business.

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your feedback. We are sorry to hear that your experience left you feeling disappointed, especially when it came to the trade in value and the level of clarity provided during the finance process. We understand how frustrating it is to review the paperwork afterward and feel that certain charges, warranties, and aftermarket items were not explained clearly enough during signing. Buying a vehicle should come with confidence and transparency, and it is clear that we fell short of that expectation in your case. We appreciate your honesty and your willingness to point out where the process could have been better. Feedback like yours is important because it highlights the need for clearer communication and a more thorough review of pricing and optional products before anything is finalized.

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share this feedback, and for your years of loyalty. We are especially sorry to hear that your most recent service visit was so disappointing, particularly after you had consistently good experiences with us in the past. We also understand how frustrating it must have been to leave two messages for a manager and not receive a return call. That lack of follow up only adds to the disappointment, and we regret that this happened. Your time, trust, and long standing relationship should have been met with better communication and care. We truly appreciate you bringing this to our attention. Feedback like yours is important and makes clear where we need to improve.

Covert Buick GMC Bee Cave responded

Thank you so much for the kind review. We are thrilled to hear that Johnathan had the vehicle ready for you to view and helped make your visit smooth and convenient from the start. It is also wonderful to know that you found Covert Buick GMC Bee Cave easy to access and enjoyed the appearance of our showroom. At Covert Buick GMC Bee Cave, we are committed to creating a welcoming and professional experience for every guest. We truly appreciate your feedback and thank you for choosing Covert Buick GMC Bee Cave.

Covert Buick GMC Bee Cave responded

Thank you so much for the thoughtful review. We are delighted to hear that Jake took great care of you and made sure your truck was delivered clean and with all dealer installed upgrades completed as expected. It is especially rewarding to know that when you had a concern afterward, he responded quickly and our detail team handled your request with enthusiasm, patience, and professionalism. At Covert Buick GMC Bee Cave, we are committed to providing attentive service before and after the sale, and your kind words mean a great deal to our team. Thank you for choosing Covert Buick GMC Bee Cave.

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words. We are delighted to hear that Matt Bennett has been so helpful, approachable, and friendly in the service department. At Covert Buick GMC Bee Cave, we are committed to providing a service experience that feels welcoming, professional, and easy to trust. It means a lot to know you enjoy doing business with Matt, and we truly appreciate you choosing Covert Buick GMC Bee Cave.