Covert Buick GMC Bee Cave

Covert Buick GMC Bee Cave responded

Thank you for your continued trust and loyalty! We’re thrilled to hear that Greg Freeman once again delivered excellent service during your vehicle purchase. At Covert Buick GMC Bee Cave, we strive to build lasting relationships with our customers, and it’s wonderful to know Greg has consistently met your expectations. We truly appreciate your business and look forward to assisting you with all your future automotive needs. Enjoy your new vehicle, and thank you for choosing Covert Buick GMC Bee Cave!

Covert Buick GMC Bee Cave responded

Thank you so much for your amazing review! We’re thrilled to hear that Brandy has provided such exceptional service time and time again—she truly is one of the best. It’s wonderful to know you’ve enjoyed the Covert Buick GMC Bee Cave experience with each purchase. Your loyalty means the world to us, and we’re so grateful to have you as part of our Covert family. If there’s anything you need, we’re always here to help. Enjoy your new vehicle, and thank you for choosing Covert Buick GMC Bee Cave!

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear about your positive experience with Ron McGuire and our team at Covert Buick GMC Bee Cave. Providing professional, respectful, and honest service is what we strive for every day, and it’s great to see Ron deliver on that promise. We’re especially glad we could make the process smooth and efficient, helping you complete your truck purchase in just two hours. If there’s anything else we can assist you with, don’t hesitate to reach out. Congratulations on your new truck, and thank you for recommending Covert Buick GMC Bee Cave!

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We appreciate your patience and understanding throughout the process. At Covert Buick GMC Bee Cave, we strive to provide exceptional customer service, and we’re glad Hunter Hale was able to assist with your truck return and work towards a resolution. We apologize for the delay with your down payment reimbursement and any inconvenience it may have caused. If there’s anything further we can do to assist or improve your experience, please don’t hesitate to reach out. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.

Covert Buick GMC Bee Cave responded

Thank you, Scott, for your wonderful review! We’re so glad to hear that your experience at Covert Buick GMC Bee Cave was smooth and straightforward. Delivering on our promises and ensuring an easy, hassle-free process is what we aim for with every customer. We’re thrilled that Josh provided great service and made your visit a positive one. If there’s anything more we can do for you, please don’t hesitate to reach out. Congratulations on your purchase, and thank you for choosing Covert Buick GMC Bee Cave!

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Hunter Norwood provided such an exceptional experience for you. At Covert Buick GMC Bee Cave, we pride ourselves on having a team that is knowledgeable, friendly, and always focused on delivering the best customer service. Your feedback highlights exactly what we strive for every day. We’ll be sure to pass along your praise to Hunter—he’ll be delighted to know he made such a positive impression. Thank you for choosing Covert Buick GMC Bee Cave, and we look forward to serving you again in the future! 🚗✨

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience! We’re delighted to hear that the team at Covert Buick GMC Bee Cave was diligent with your vehicle and delivered exactly what you needed. Providing exceptional service and ensuring our customers leave happy is always our top priority, so it’s wonderful to know we hit the mark for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your kind words and look forward to serving you again in the future!

Covert Buick GMC Bee Cave responded

Thank you for your glowing review! We’re thrilled to hear that your experience at Covert Buick GMC Bee Cave was exceptional and that you enjoyed the inviting atmosphere and stunning location. It’s wonderful to know that Tyler Rodriguez provided such outstanding service, earning your trust and making your purchase of the gorgeous GMC Sierra Denali 2500 such a positive experience. The fact that you sought him out based on a previous great interaction speaks volumes about the level of care and expertise Tyler brings to every customer interaction. We’re grateful for your continued trust in us and Tyler, and we’re so glad to have been part of this important purchase. If there’s anything more we can do for you, don’t hesitate to reach out. Enjoy your new Sierra Denali—it’s truly a remarkable truck!

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustrations you encountered during your recent service visit. Providing excellent service is a top priority, and it’s clear we fell short in meeting your expectations. We regret the inconvenience caused by the extended time your truck was with us and the challenges around the loaner vehicle. These situations can understandably be frustrating, and we are committed to improving how we handle them in the future. We also apologize for the missed opportunity to provide a completed equity appraisal as promised. Your time is valuable, and we should have delivered this information promptly. Additionally, the lack of attention to details like washing your vehicle before its return does not reflect the level of care we aim to provide. Your feedback is being shared with our team to ensure we address these issues and improve the experience for all our customers. If there is anything we can do to make things right or further discuss your concerns, please don’t hesitate to reach out directly. We appreciate your honest feedback and the opportunity to do better moving forward.

Covert Buick GMC Bee Cave responded

Thank you for your kind words and for sharing your experience at Covert Buick GMC Bee Cave! We’re thrilled to hear that you enjoyed the great customer service and found our dealership to be friendly, clean, and organized. It’s especially wonderful to know that your salesperson provided helpful guidance throughout the process. Our team takes pride in creating a seamless and enjoyable experience for our customers, and your feedback lets us know we’re on the right track. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future!