Covert Cadillac

Car buying has always been a dreadful experience for me. The process takes forever and you typically leave feeling like you've been "had". Not this time!! Joe did a fantastic job at listening to what I wa The process takes forever and you typically leave feeling like you've been "had". Not this time!! Joe did a fantastic job at listening to what I wanted and helped steer me in the right direction. He never tried to sell me anything. He was there to offer excellent customer service and educate me on the options available. Not once did anyone give me the tag line "what would it take to earn your business today?" Mike explained my options for leasing very clearly and gave me good advice on the best route to go. Joe and Mike were extremely kind, gracious, and professional. What a terrific experience! More

From the moment I first interacted with Covert Cadillac and Joe J III, specifically, I've had a terrific buying experience. I sought quotes for a few vehicles I had been watching online and while I may no and Joe J III, specifically, I've had a terrific buying experience. I sought quotes for a few vehicles I had been watching online and while I may not have obtained the precise model I was after, I was guided to a model and trim that would make for fine alternatives. I went for a test drive of two vehicles: Cadillac ATS 2.0 Turbo Performance and a 3.6L V6 Performance. The first test drive is a testament to just how committed they were to making me feel comfortable. As a first time (American) luxury buyer, I wasn't sure what to expect. The test drive was on a highway. As we were going through the paces talking about features and functions of the car, another car got onto the highway. Suddenly something fell off its chassis, hitting the highway only to bounce off and hurl our way!! It hit the car I was test driving, no amount of following distance could have helped on a busy day. It was shocking to see the damage to the car when we concluded our test drive. The whole front driver's side light assembly was shattered and the worst thing to come out of Joe's mouth was, "well, I guess I won't be selling you this car!" Feeling terrible, I was kind of shocked I was asked if I wanted to try out the 3.6L. We went for a short drive and boy could I appreciate the difference in having the always-on power as compared to the spin-up of the turbo. There were only two Black Diamond (ext)/ Morello Red (int) in the lot and I'm glad the V6 was the one I test drove last. I took home a vehicle that is exciting, comfortable and freaking sexy to drive. I should also note that I also went in with financing secured. Joe asked for an opportunity to match/beat what I had. I figured it couldn't hurt to see what they had to offer. He sent me off to lunch and upon my return presented me with a few options - no pressure at all. Every member of the Covert team was courteous and friendly throughout the entire process and I have to say I feel great with the purchase I made. It is precisely the experience one of my best friend's described to me (his family buys all of their Cadillacs through Covert). More

I have never had a more pleasant experience in purchasing a new car. Joe Joseph is a very personable, nice, funny and sincere man who at no time ever put "pressure" on me to make the purchase. He has been co a new car. Joe Joseph is a very personable, nice, funny and sincere man who at no time ever put "pressure" on me to make the purchase. He has been completely accommodating throughout this whole experience. Definitely a classy operation at this dealership. More

Joe Joseph and everyone else I met at the Covert dealership were friendly, courteous, helpful, and knowledgeable. Joe knew everything there was to know about the CTS coupe. Completing the transac dealership were friendly, courteous, helpful, and knowledgeable. Joe knew everything there was to know about the CTS coupe. Completing the transaction was a breeze. The trade-in allowance was extremely fair, and once the deal was made, everyone went to work to complete the transaction as quickly as possible. I've made many car deals in my life; this was the best experience ever. As for the quality of the car, my wife said it best after she drove it for the first time---"wow, don't ever sell this car!" More

My wife took her 2004 CTS in for service, but the dollar amount for the repairs needed was more than we were planning to spend on a 9 year old car. So, we decided to purchase a new Cadillac ATS for her. S amount for the repairs needed was more than we were planning to spend on a 9 year old car. So, we decided to purchase a new Cadillac ATS for her. She worked with Joe Joseph III as the sales person. Joe was very receptive to her needs and wishes. He listened to her! This is most unusual compared with other car sales reps with whom we have dealt at other dealerships over the past 30+ years. Joe was able to arrange a good deal on the ATS. The day after she purchased her car, she needed to return the second set of keys to the 2004 CTS, and I went with her. Knowing that I would have to replace my car within the next year, I decided to discuss a deal on an XTS for myself. I really had no plans of purchasing the second vehicle immediately, but I was extremely pleased with the way Joe listened to my needs and his overall mannerisms. I decided to have him work up a deal for the second car. The same day we received an email from Joe with what I thought was a good deal on the XTS. So, a couple of days later, we went back to the dealership and purchased the XTS. I had no more than arrived back home when my phone ran and Joe said the dealership had just received notice that all 2013 XTS sold that day were eligible for another $3,000 in bonus cash and asked me to return to the dealership and sign new paper. The deal had already been signed and I had taken possession of the XTS, so I was stunned and quite pleased that Joe called with an even better deal than the one to which I had already agreed. From my experiences with most other dealers and dealership, I doubt any of them would have gone the extra mile to get me a better deal, and to do so much to please a customer. I must say quite honestly that I have never had a better experience purchasing a car. I have no plans to purchase another vehicle for several years, but I sincerely hope that Joe will still be at Covert when I am ready for another car. Finally, I must say that Clay Thomas was also one of the most cordial and helpful finance people with whom I have dealt. The experience of purchasing two vehicles in the span of 4 days is new to me, and quite daunting. Joe and Clay and the other Covert team members made the experience very easy and much less stressful than other dealerships could have. Thanks for a great experience and keep up the good work. Regards, Paul and Cheryl Holder More

Our experience with Joe Joseph and Covert Cadillac was terrific. Joe got us the best price on a new SRX and our trade, better than any dealership from San Antonio and Austin. He did not play any number ga terrific. Joe got us the best price on a new SRX and our trade, better than any dealership from San Antonio and Austin. He did not play any number games, but truly wanted to give us the best deal possible. I would recommend anyone to contact Joe if you are looking for a honest and extremely personable sales consultant. More

I went to Covert Cadillac for my first car buying experience, pretty nerve wracking. I dealt with Bradley Allen and he made the whole process very fun, exciting, and easy. He showed me several cars a experience, pretty nerve wracking. I dealt with Bradley Allen and he made the whole process very fun, exciting, and easy. He showed me several cars and didn't try to push me to buy any particular car. He even let me look at the rest of the cars when I wasn't 100% certain what I wanted. I ended up getting a very nice CTS and he worked hard to get me the most for my trade and the best deal on my new purchase. Jerry was my finance guy and he explained the process very clearly and gave me different options. Bradley also made sure my car was in absolute pristine condition and personally delivered it to my work later that week. I got a great deal! More

Bradley is incredible!!! He is an asset to Covert. I appreciate all he did for my family getting us a safe vehicle that fit into every requirement we gave him. He even came within $30 of our needed paym appreciate all he did for my family getting us a safe vehicle that fit into every requirement we gave him. He even came within $30 of our needed payment. He and the Covert family have always taken care of us. Between Bradley and Jason we have purchased 4 vehicles with the team going all the way back to when it was Saturn of Austin. I have never been missled or felt taken advantage of with the Covert staff. Thanks Brad, aka Mr. Clean MF -The Coleman family More

I've never been to keen on any one dealership. This was a different experience. It was a pleasure from the start. I walk and was immediately asked what I was looking for. Once my total wants list was e was a different experience. It was a pleasure from the start. I walk and was immediately asked what I was looking for. Once my total wants list was explored, a no pressure professional process began. We test drove a few cars. Found the one I wanted. The whole search to purchase process was the shortest, and most fun, experience I've ever had when buying a car. I never thought I'd say this, I look forward to buying more vehicles from Covert. More

Great experience with Covert Cadillac and Joe Joseph. I set out to find a no hassle delearship that worked within my parameters and found it at Covert. set out to find a no hassle delearship that worked within my parameters and found it at Covert. More