Cox Chevrolet

I hate car dealerships but this experience was great and painless. Everyone was incredibly kind and Kelly was a fantastic sales rep! painless. Everyone was incredibly kind and Kelly was a fantastic sales rep! More

We bought our 2026 Traverse while vacationing in FL. I was sitting in the back seat of my new car on 8/1 for the first time since we purchased it July 17th.I look up to admire the panoramic sunroof I not I was sitting in the back seat of my new car on 8/1 for the first time since we purchased it July 17th.I look up to admire the panoramic sunroof I notice what looked like a crack on the sunroof part that doesn't open. I mentioned to my husband and of course he said he would look at. I honestly was thinking it couldn't possibly be cracked, it's a brand new car, maybe it was something on the outside that was just making it look that way. We got home and went about our day. We actually had two funerals that day and were exhausted. A week or two went by and I asked my husband if he had a chance to look at the spot on the sunroof. He admitted he forgot. Where it is located, you can't just stick your head in and see it. You have to actually be sitting in one of the captain seats to see it, which would explain why every day when I put my work bag in the backseat behind the driver's seat, I never noticed it. I took some pictures of the crack and my husband contacted Cox Chevrolet. That is when our NIGHTMARE began!!!!! They were wonderful on the day they sold us the car, could not have been nicer! They ask my husband to email some pictures, he did. Then, they said to take it to our local Chevrolet dealership since we are 981.3 mi away from Cox Chevrolet. We have one we trust and have taken our three previous Traverses to for service. My husband made the appointment, they had the service manager and three other technicians look at the sunroof. They determined that not only was there indeed a crack from the INSIDE of the second sunroof, but that it had been FILLED IN! Now we went from disappointment to mad! Obviously Cox Chevrolet knew this existed if it was filled in. My husband emailed the service report findings from our local dealership. I will spare you from the endless back and forth emails for WEEKS and them telling us we'll hear something by Thursday, only having to contact them the next Tuesday. No one wanted to deal with us, they kept pushing us off to other people. Finally, after about six weeks, the sales manager, informs my husband they have came to a resolution. Great, what we have been waiting for! His resolution, they will replace the sunroof, but we have to bring the car to them 981.3 miles away. So basically add another 2000 miles to my brand new LEASED $61,390.00 vehicle to repair something they already knew was there! We were in Sarasota for two weeks (another full week after purchasing the car) they could've been upfront with us and told us it was there, but they were going to repair it.It would have been fine. There was nothing wrong with my 2022 Traverse I traded in. I could've driven that for a few more days while they repaired the sunroof and picked it up before we went home. That would be great customer service! Expecting us to take off work, buy gas at $4.00/gal, drive close to 2000 miles round trip, and pay for a place to stay several nights is completely asinine. We live in Ohio. We have cold winters. What happens this winter when the freezing temperatures worsen the crack?My husband just took our vehicle in to our local dealership for its first oil change this week. The service manager asked him what they were going to do about the crack? My husband told him. His response, you know why they're making you come there don't you? THEY'VE ALREADY GOTTEN PAID FOR THE REPAIR! You see when cars get delivered they are inspected.This flaw was noticed, GM was notified. They paid Cox Chevrolet to make the repair so they would still take delivery of the vehicle!! My Friend who went to GM training to own her own dealership told me this a month ago, and this service manager confirmed it. Cox Chevrolet thought they got lucky when a family on vacation had a rainy day at the beach and decided they would go car shopping! We were suckers to them! These people live 1000 miles away, the defected new car will be sold and off our lot, they'll be long gone before they notice! More

Absolutely perfect. Had been car shopping for weeks tired of pushy salesmen that didn't listen. Ed was perfect friendly found me exactly what I was looking for and liste Had been car shopping for weeks tired of pushy salesmen that didn't listen. Ed was perfect friendly found me exactly what I was looking for and listened to me on price. Great experience More

Really worked well for me when I was in a pinch Larry and AJ went above and beyond to help me out in a time of need AJ went above and beyond to help me out in a time of need More

I have been a Cox customer for over 15 years. I came in recently and my initial experience was not good which was surprising however George from management followed up personally and had me come I came in recently and my initial experience was not good which was surprising however George from management followed up personally and had me come back in and I worked with Robert and they got me taken care of! More

Things went well and I don’t really feel like writing anything further. Oh, my salesman Zach, was very good. anything further. Oh, my salesman Zach, was very good. More

Price was fare and Ed and Larry were personal and friendly to negotiate with. I Would go back again. friendly to negotiate with. I Would go back again. More

We had a great experience at Cox. They took care of us from the moment we walked in and we left with two new vehicles. Thanks so much! They took care of us from the moment we walked in and we left with two new vehicles. Thanks so much! More

Well LT was a pleasure to work fun Upbeat smiling wasn't pushy didn't act like a sales man. Listened and meet my needs. pushy didn't act like a sales man. Listened and meet my needs. More

It was a smooth and easy process getting a the vehicle we wanted from Cox Chevrolet. The staff are incredibly helpful and friendly. wanted from Cox Chevrolet. The staff are incredibly helpful and friendly. More