Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Crain Hyundai of Fayetteville

Fayetteville, AR

Overview
Reviews
Vehicles
4.2
1,723 Reviews
Call Dealership (479) 335-5908
View Awards

1919 West Foxglove Drive

Fayetteville, AR

72704

Directions

By Type

Showing 1,723 reviews

April 17, 2023

Failed to give me updates about my car, rude, had to bring it back in twice because they didn’t fix it correctly the first time, and caused more damage then I went in there with More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marketing Team
Report | Print
Apr 17, 2023 -

Crain Hyundai of Fayetteville responded

Jo, Thank you for your comments on your service visit. You are entitled to be upset if we failed to give you updates and did not get your car fixed right the first time., I apologize. There is absolutely no reason for any employee to be rude to any customer, again I apologize. I would love to get the details of your service visit so that I can visit with the employee that handled your service and see what we can do to make it right. You can call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Helpful 2
April 17, 2023

Didn’t call me for two weeks until I called them- deceptive practices and dismissiveness More

by KSPENCER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Apr 17, 2023 -

Crain Hyundai of Fayetteville responded

I apologize that you were not contacted in a timely manner. I am not sure of the details of your service visit so I cannot address your complaint but I am happy to do what we can to resolve any issues you have with the service department. You can call our service manager TJ Cody at 479-695-5851 or I am happy to help. You can reach me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Helpful 2
April 16, 2023

Every person on this team are exceptional. Fair. Honest. Considerate. They make the car buying process as painless as possible. My only complaint is that they no longer offer loaner vehicles w More

by roseannemonroe81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin and Zach
Report | Print
Helpful
April 16, 2023

Once they started it’s didn’t take long, but I called and they said it was almost done, so I had my son take me to get it knowing that by the time I got there they should be finished, when we pulled in the p More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 17, 2023 -

Crain Hyundai of Fayetteville responded

Norma, I am so sorry that it took longer to service your vehicle than you were told. I agree that it is better to be told that we are running behind and that it will be longer than expected to complete your service. I apologize for the frustration and inconvenience. In the future I am happy to follow up or check on the progress of your vehicle. If you have questions or additional comments please call me at 479-695-5807 or email at richardmcgaugh@crainteam.net. Regards, Rick Mcgaugh Customer Relatons Manager Crain Hyundai of Fayetteville

Helpful 1
April 16, 2023

Good service but I wish I didn't get a text every day asking me to rate your service. More

by SARAHDANCEMILLS
Recommend Dealer
Yes
Employees Worked With
idk
Report | Print
Helpful
April 16, 2023

Always EXCELLENT GREAT SERVICE EVERY TIME Michael and Zack are always there to help anytime needed More

by PAPAWFREDDIE3@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Helpful
April 16, 2023

I ask a question the answer was I don't know. I'd have to ask them back there. More

by TAMMYBOGERVAUGHN@YAHOO.COM
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Apr 17, 2023 -

Crain Hyundai of Fayetteville responded

Ms. Vaughn, Thank your for your comments regarding your last service visit. I am not sure whom you dealt with but assuming it was one of our service advisors, they have a good overall grasp of the vehicles we service but I am sure if you ask something technical or perhaps on an older model vehicle they obviously felt they could not give you correct information. Personally, I would rather someone be honest about not knowing about a service issue than to guess and give me wrong information. We thank you for the opportunity to serve you. If you have additional questions or comments please call me I am happy to help. My number is 479-695-5807 or email at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Helpful 1
April 16, 2023

Always excellent service. Easy to make appointments to work with my schedule. Staff very friendly. More

by capes1371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Capes, sales
Report | Print
Helpful
April 15, 2023

Awesome service! Very dependable and friendly staff. The waiting area is also big enough and bathroom is clean. Car was dealt with properly. Satisfied customer here. More

by Elena Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Cody
Report | Print
Helpful
April 14, 2023

Great dealership we started with a phone call with Mark, he made sure the car we found online was available. When we arrived at the dealership he came out and greeted us, all staff was welcoming courteous a More

by lrobbins72@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Mark proffitt
Report | Print
Helpful
1
2
3
...
173