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Crain Kia of Conway

Conway, AR

Overview
Employees
Reviews
Vehicles
4.8
2,280 Reviews
If you're looking for a great Kia dealership in Conway, Arkansas, then look no further than Crain Kia of Conway. Our selection of new and used Kia cars, vans, and SUVs is sure to have something for every customer. The Kia Rio sedan has sporty handling, sleek build, and an upscale interior, making it the perfect vehicle to commute around town. The ever-popular Kia Sorento is known for its striking appearance, comfortable cabin, and affordability, making it the perfect SUV for the whole family. Finally, the Kia Optima is the all-around sedan, with plenty of features, stylish details, and personality. See for yourself by coming into Crain Kia of Conway today and test-driving one for yourself!
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810 South Amity Road

Conway, AR

72032

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Showing 2,280 reviews

October 04, 2023

Super nice! Helped me right away got me seated right way, I gave him a list of what I wanted and pulled the car right up to me More

by SAMANTHAR0305
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb brown
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October 03, 2023

Good service and quick service! Everything was explained and detailed! All the services that needed to be done, was done! Thanks again! More

by deasarae19
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Peck, Brandon Roberts, Nathan Lusinger
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October 03, 2023

They explained everything and advised of the cost prior to doing anything. I was advised of estimated wait time as well. More

by nurseran3
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Service Department
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October 03, 2023

Andy was very easy to work with—he listened to what I wanted in a vehicle as well as my budget and found me the best option. My other vehicle was being serviced at the same time and they communicated More

by MERINA.POWELL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Peck
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October 03, 2023

After the update the transmission is slipping when trying to shift while in automatic drive More

by MIKE.DAVID.MYERS
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Recommend Dealer
No
Employees Worked With
No names
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Oct 05, 2023 -

Crain Kia of Conway responded

Mr. Michael Myers we contacted you after the update was completed but you didn't answer so we contacted the owner of the vehicle to explain the Anti-Theft update was performed as requested. This update would not have affected your driveability issues you are experiencing. Your check engine light was on when you came to your Service Appointment today and requested a diagnostic inspection to be performed. We performed a diagnostic inspection and found the intake manifold runner position performance was the issue. We checked for voltage and found 5V present with the motor response to be delayed. We recommended replacing the intake manifold runner motor and gave you a quote for the job to be completed, but the repairs were denied. The drivability issues you are experiencing is not from the Anti-Theft update but from the Intake Manifold Runner Motor. We advised the customer this issue would get worse, i.e., loss of power, hesitation and sluggish. Mr. Myers we are asking you to send an updated review since we completed the recall and diagnostic inspection which is everything you requested to be performed and you were not charged the diagnostic fee. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

October 01, 2023

Micha my salesman and the finance team were GREAT and listened to my wants and needs and made it happen. More

by jefferynichols363
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micah Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 30, 2023

jeremy was extremely helpful when i went in to get my oil changed, he was honest about what i needed done so that i didn’t spend any extra money. i will go back to him everytime! More

by hannahnicolehill04
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Robert Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : jeremy york
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September 30, 2023

very fast and professional. They had the perfect car and were very good at showing me how to use the technology. More

by KEELINGT08
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden
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September 30, 2023

The service Siemens is very polite and efficient. They discussed, with me, what's right and wrong about my vehicle. The waiting area is very accommodating. Jeremy is great! More

by OKAY.TONY2003
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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September 30, 2023

we have bought 3 kias and are very pleased with staff and service.will for sure use them anytime service is needed. More

by thomaspaula623
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
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