Crain Kia of Conway

Service Made my appointment in advance and when I arrived was greeted promptly and was made sure that if I needed anything else that they were here to help Made my appointment in advance and when I arrived was greeted promptly and was made sure that if I needed anything else that they were here to help More

Best experience ever! Dylan was such a wonderful salesman! I told him exactly what I wanted and how much I wanted to spend, and he fit everything in my budget and then some Dylan was such a wonderful salesman! I told him exactly what I wanted and how much I wanted to spend, and he fit everything in my budget and then some! If you’re looking for a car I would highly recommend going to Crain Kia of Conway and ask for Dylan!!! More

They kept there promise great experience! They kept there promise about the trade in and the new Soul we bought and keep my payment the same as the other loan. I would recommend Crain Kia to a They kept there promise about the trade in and the new Soul we bought and keep my payment the same as the other loan. I would recommend Crain Kia to all my friends. More

Exhausting Test drove the car I had seen online and it was advertised as nothing wrong. The car fax checked out clean. When I went to test drive the car I tested Test drove the car I had seen online and it was advertised as nothing wrong. The car fax checked out clean. When I went to test drive the car I tested everything and it worked great, especially the A/C. That day I bought it and went to pick it up the following day. When I drove off the lot the A/C was not working at all. I took it back to them and they kept it for 2 whole weeks (during that time they tried having me pay for a part) before they finally shipped it off to volkswagon(the make of the car). Once there it took them two days to get it back to me and the A/C worked for one day then went back out. So I had to take it back to them again and another week went by. Finally they said that there was a leak and that they fixed it. This time it finally worked. So after a month of owning this car I drove it for a total of 4 days. Now that I have had it out of the shop for a week there is already more problems occurring. These people tried selling me a car knowing that the A/C was leaking and just tried to put Freon in it to pass it off as “working.” You always hear car dealers are crooks and this really proves that. More

Unsatisfactory Service The price online is not the price of the car, be prepared for the price to jump up several thousands of dollars. The manager quoted us a price on a mo The price online is not the price of the car, be prepared for the price to jump up several thousands of dollars. The manager quoted us a price on a more expensive car the first go around, then when he got the correct car the price was still much higher than online. He was unwilling to work with us on price, didn't understand our frustration, and did a poor job explaining everything. Our car sales lady was very kind and she is the only reason we did not totally walk way. They also forgot to put the floor mats in our vehicle and I will have to travel back and get them at my own convenience. More

Review Great job by all!! Everyone was friendly and helpful! They made the experience easy and painless. It was quick and easy. The sales staff was helpful Great job by all!! Everyone was friendly and helpful! They made the experience easy and painless. It was quick and easy. The sales staff was helpful. More

New car buying experience What an all around great dealership! I had THE BEST experience in buying a new KIA. The entire staff was so friendly and helpful. I would say that Dyl What an all around great dealership! I had THE BEST experience in buying a new KIA. The entire staff was so friendly and helpful. I would say that Dylan is a great salesman he was kind and patient and helped me make an excellent choice in a new vehicle. The finance department was also kind very thorough, making me feel informed and taken care of. I would definitely recommend CRAIN KIA of Conway. More

Couldn’t Ask For More! I went to the dealership to get my tire pressure sensor looked at, left with a 2020 Kia Soul. Bridgette took great care of me! I went to the dealership to get my tire pressure sensor looked at, left with a 2020 Kia Soul. Bridgette took great care of me! More

Very sweet Bridgette was the sweetest and she talked with us the whole time while we waited for our vehicle to be detailed. She was like family Bridgette was the sweetest and she talked with us the whole time while we waited for our vehicle to be detailed. She was like family More

Great experience I had a great experience. Mrs Bridgett was very helpful and also followed up with me after my purchase to check in and make sure everything is to my I had a great experience. Mrs Bridgett was very helpful and also followed up with me after my purchase to check in and make sure everything is to my liking. She has great customer service skills and I will be recommending her to everyone who is looking for a vehicle. I didn’t feel like just another number. I felt like she heard my needs and I felt valued and respected as a person. More