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Crain Kia of Conway

Conway, AR

4.8
2,257 Reviews
If you're looking for a great Kia dealership in Conway, Arkansas, then look no further than Crain Kia of Conway. Our selection of new and used Kia cars, vans, and SUVs is sure to have something for every customer. The Kia Rio sedan has sporty handling, sleek build, and an upscale interior, making it the perfect vehicle to commute around town. The ever-popular Kia Sorento is known for its striking appearance, comfortable cabin, and affordability, making it the perfect SUV for the whole family. Finally, the Kia Optima is the all-around sedan, with plenty of features, stylish details, and personality. See for yourself by coming into Crain Kia of Conway today and test-driving one for yourself!
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810 South Amity Road

Conway, AR

72032

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Showing 2,257 reviews

May 06, 2021

Convenient location. Clean and bright customer area. Friendly service across the board. Good experience - taking into consideration the current availability of the Kia Telluride. Took several tries to c More

by JOHNKEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Wahrmund
May 04, 2021

Friendly service and quite competent. But I wished the employees, especially those interacting with customers and worn masks. CDC still definitely these recommends for inside!!!! And, ironically, there ar More

by STEPHV
Recommend Dealer
Yes
Employees Worked With
I did not work with anyone who was not in service.
May 02, 2021

Quinn Owens was my salesman and he was awesome! He took great care of me and made the whole process easy. He listened to what I was wanting to do and found the perfect car for me to look at. I would reco More

by DLFOSTER3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021

Excellent customer service and interacted with incredible employees. There was no pressure on a vehicle purchase placed upon us and we were very comfortable and happy with the entire process. More

by imjustin99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Gatlin
May 02, 2021

Quinn was incredible. Helpful, but not pushy. Got us in and out fast and got us what we wanted. Communicated the progress and we drove off happy. More

by DALE_FILSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

Patrick Martin is awesome. He totally listens to the customer and our needs and does not push a vehicle I do not want on me. More

by begley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

This was the review I put on Google.Unless you're This was the review I put on Google. Unless you're getting service for free, don't use this place. Even then, I'd be suspect. They "forgot" to pic More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marketing Team
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Crain Kia of Conway responded

Mr. German, thank you for your Review, we can’t improve if we don’t hear from you, Our Customer. Mr. Brian Lowrey, Service Manager has discussed these issues a couple of times with you and he scheduled a time to pick up your car the following day and performed the oil change and serviced your car properly, no oil leaks and no issues. We did not ignore your note, but we could not go outside The Crain Commitment of 5000 miles or 5 months for your next oil change because this would VOID your Warranty. Your request to set the miles at 10,000 or 7 month intervals will not be set up due to your warranty being voided.

Apr 30, 2021 -

Chuck responded

That is understandable, I wasn't aware of that. But what about the vacuum and wash? I also asked to contacted if something needed to be change like the engine and cabin filter. I would have had that done but instead I found out later. It's all good, I don't expect perfection.

Apr 30, 2021 -

Crain Kia of Conway responded

You received your Crain KIA Multi Point Inspection Report that indicates your Cabin Air Filter and Engine Air Cleaner was in the yellow, which is good. We will not change any filter unless it is in the red, which is bad. This MPI is your report card on your vehicle and will be given to you at each visit. Our car wash is for small cars (KIA's) and trucks can be damaged when in the wash bay. We should have vacuumed the vehicle and would be glad to do this at your convenience.

Apr 30, 2021 -

Chuck responded

So I think what the real issue is a lack of communication. If someone would have told me all of that, I'd be fine.

April 25, 2021

Awesome place to purchase a vehicle! Did not feel pressured into anything and Aron really listened to what I wanted and what I felt comfortable driving away in. More

by c.vann24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aron Cornett
April 23, 2021

They had me in and out, very professional and friendly! Drop off and pick up was a breeze and FAST, I will for sure recommend them to others. More

by amanda.england
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The girls that work at the service dept are awesome! they know their stuff, Dakota English, Courtney Mallett
April 23, 2021

Very helpful, friendly, and respectful of our time. The best thing was there was no pressure put on us. We were able to come to an agreement very quickly! Will recommend dealership to friends. More

by juliedavisjames
Recommend Dealer
Yes
Employees Worked With
Randall Cheney, James Johson
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