Crain Kia of Conway - Service Center

The communication was poor from the beginning. One of the service advisors was very rude. I left without getting my car fixed and will never return. Stay away! One of the service advisors was very rude. I left without getting my car fixed and will never return. Stay away! More

First time used their service department and was very happy with the complete staff and timely delivery happy with the complete staff and timely delivery More

I scheduled online and arrived to have repairs done. They were expecting me and immediately did a walk on the vehicle and I went home in the shuttle. The drop off was great. They communicated multiple t They were expecting me and immediately did a walk on the vehicle and I went home in the shuttle. The drop off was great. They communicated multiple times about the repair and it put my mind at ease. Turned out to be warranty repairable and it’s working great. When they brought my car to me I was ecstatic. Fully operational. Couldn’t be better. More

Friendly, approachable, explains to customers what to expect, and if we have any questions. Quick to answer my questions. Great customer service! All employees were quick to make my wait enjoyable expect, and if we have any questions. Quick to answer my questions. Great customer service! All employees were quick to make my wait enjoyable More

All the Service Department personnel were polite and willing to accomodate my concerns. Johnny Henson coordinated the effort to determine the cause of the FCA malfunction. Dale Speight worked with me willing to accomodate my concerns. Johnny Henson coordinated the effort to determine the cause of the FCA malfunction. Dale Speight worked with me and the technicians to determine and fix the cause of the problem. I believe it was Ms.Dover who worked with the tech the day the problem was solved. Mazzi Johnson was helpful on the phone when scheduling/rescheduling appointments and delivering messages. In the end, the technician who realighned the radar deserves praise for his efforts; they worked and the problem seems to have been solved. More

I had an exceptional experience with the KIA team. They were very accommodating and helpful in preparing us for our road-trip this weekend. We can now travel comfortably and safely. They were very accommodating and helpful in preparing us for our road-trip this weekend. We can now travel comfortably and safely. More

Excellent Advisor and Service… Timely and professional communication as well as excellent customer service and willingness to help with competitive pricing! communication as well as excellent customer service and willingness to help with competitive pricing! More

This dealership is excellent and its staff and service department is quick and helpful. Will definitely return in the future! department is quick and helpful. Will definitely return in the future! More

service is excellent love the staff. If you get your sales people on board I might of bought my 2023 from you. If you get your sales people on board I might of bought my 2023 from you. More

Service was fast; personnel were courteous and proficient. I was pleased with the service and their performance proficient. I was pleased with the service and their performance More