Crain Kia of Conway - Service Center

The young woman who waited on me in the service department, Leah Hudspeth, was amazing. She is friendly, professional, sincere, and very thoughtful. I noticed several support staff going to her f department, Leah Hudspeth, was amazing. She is friendly, professional, sincere, and very thoughtful. I noticed several support staff going to her for assistance ...she is most certainaly an asset to this dealership ... and I hope she is appreciated. More

I had an unexpected leak, that luckily was covered by warranty. Tristan took the time to explain all the work done on my car as well as what was still needed, keeping me up to date on progress. warranty. Tristan took the time to explain all the work done on my car as well as what was still needed, keeping me up to date on progress. More

Everyone here is extremely friendly, attentive and helpful. I feel comfortable with everyone there and know all of my needs will be met each visit. helpful. I feel comfortable with everyone there and know all of my needs will be met each visit. More

Service was great , customer service rep kept me updated and was very knowledgeable in the services needed . and was very knowledgeable in the services needed . More

I have had good dealings usually, but my last visit was less than savory. I went in for a scheduled oil change and ended up being there almost three hours. I was there almost an hour before my car was ev less than savory. I went in for a scheduled oil change and ended up being there almost three hours. I was there almost an hour before my car was even taken back. The manager finally came out to see about me after almost two hours to which I was informed that a callback maintenance was being performed. Nobody told me ahead of the part being installed. I guess they just assumed I had nothing more to do. Then I had clearly stated that I only wanted an oil change. They did a tire rotation and balance even though I told her no when she asked initially. Then I was charged for the service that I didn't ask for. The guy tried to take the charge off, but only took 10.00 off the bill so I ended up paying over a hundred dollars for a simple oil change. This is NOT an isolated incident. I was complaining about having wasted my only off day that week to a coworker and he told me he had gone through the same thing when he got his oil changed. When asked where he had gone, it was the same dealership. The manager who checked on me was really nice and that was the best part of my experience! More

I messed up my appt but able to do it right away. Shuttle polite and efficient. Did a recall update as well as 7500 checkup. And a clean car Shuttle polite and efficient. Did a recall update as well as 7500 checkup. And a clean car More

Everyone was so nice. My oil change and tire rotation only took a hour. I was surprised to walk out to a clean car as well. very happy. My oil change and tire rotation only took a hour. I was surprised to walk out to a clean car as well. very happy. More

Great experience! Definitely recommend and will use again. Had my car ready in a timely manner. Definitely recommend and will use again. Had my car ready in a timely manner. More

I have always received excellent service from The Service Department at Crain Kia of Conway. They are very friendly and professional. Department at Crain Kia of Conway. They are very friendly and professional. More