Crain Kia of Conway - Service Center

Terrific Service Even though they didn't have a loaner for me to go to the doctor while my car was in Service, they got me in and out as quickly as possible. Even though they didn't have a loaner for me to go to the doctor while my car was in Service, they got me in and out as quickly as possible. More

Crain Kia of Conway sucks Crain Kia had my car for 4 months waiting on parts!! When they finally got the part when they started working on my car they called and said I needed Crain Kia had my car for 4 months waiting on parts!! When they finally got the part when they started working on my car they called and said I needed my transmission flushed 4 new tires and an alignment. I knew this needed to be done but declined to have them do it for me so when they finally got my engine back in now my ac was not working which it was working when the car quit running I told them this and I was told I couldn’t prove that it was working cause nothing worked when they got the car because the engine had quit?!?!? I also know if they didn’t plug the lines good when they pulled my engine and moisture got in there in the 4 months my engine was out that is what likely caused the compressor to lock up. Hey hey ran this under my extended warranty because they said it wasn’t their fault but just like you hey said I couldn’t prove it was working they couldn’t prove they didn’t do it either but I am the one who had to pay for it!!!! When they finally got my car fixed and I went to pick it up there was absolutely no gas in my car( not that there was much in there when it broke down but the miles to empty would not even register 1 mile to go so I had to hope and pray I made it to the gas station which I did thankfully I turned my car off to put gas in it and when I cranked it back up my radio would not come back on!!! I went back to Crain Kia of Conway and asked hem what happened and the answer I got was well it worked when you left!!!! Welll I had been gone for 5 mins!!!!!!!!! Basically again I was told they didn’t do anything to mess with my radio just like they didn’t do anything to my ac and that it wasn’t their problem I will never use Crain Kia and will definitely try to talk anyone I know out of using them More

Great was alot better then other Kia dealerships around Awesome fast and detail oriented service. I have been to dealerships across the country and so far by far this one is the best. Awesome job Awesome fast and detail oriented service. I have been to dealerships across the country and so far by far this one is the best. Awesome job More

Great customer service I went in for a routine oil change and it was a delightful experience! Everyone was so friendly, the service was fast, and my car was clean when I got I went in for a routine oil change and it was a delightful experience! Everyone was so friendly, the service was fast, and my car was clean when I got it back! Couldn’t be happier! I cannot remember the gentleman’s name that helped me, but he said he was new and he was amazing! More

Horrible Customer Service I sat at the center for two hours during an oil change and had to ask someone about new tires that they were supposed to ask about my preference on. I I sat at the center for two hours during an oil change and had to ask someone about new tires that they were supposed to ask about my preference on. I asked questions about the two different models of tires and no one could give me an answer. I left with no new tires and almost 3 hours wasted on just an ordinary oil change/tire rotation. Worst customer service I’ve ever had from there. More

Great Service I bought my vehicles mainly because of the service I get at each visit. So easy to work with - they know my time is valuable - and I appreciate that. I bought my vehicles mainly because of the service I get at each visit. So easy to work with - they know my time is valuable - and I appreciate that. More

Awesome experience Excellent customer service and an awesome experience they definitely take care of their customers. I would definitely recommend sales and service to Excellent customer service and an awesome experience they definitely take care of their customers. I would definitely recommend sales and service to all my family and friends More

Quick & Convenient Top 3 reasons for going to Crain Kia Service dept: There are money saving coupons online, They vacuum and wash your vehicle for you, Free popcorn whil Top 3 reasons for going to Crain Kia Service dept: There are money saving coupons online, They vacuum and wash your vehicle for you, Free popcorn while you wait! :) More

Waited 2.5 hours I had an appointment for an oil change at 10:30am. I arrive at 10:25am and the service, an oil change, took 2.5 hours. I watched 5 people who came in I had an appointment for an oil change at 10:30am. I arrive at 10:25am and the service, an oil change, took 2.5 hours. I watched 5 people who came in after me, check-in, got the service done, and received their cars back. I left Crain-Kia at 1:05pm. UNACCEPTABLE!! More

Srevice Very neat and clean. Very friendly people here. I bought my car here and drive 2 hours one way to get the service done here. They're that good! Very neat and clean. Very friendly people here. I bought my car here and drive 2 hours one way to get the service done here. They're that good! More